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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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k vasu on 18th Jun 2016, 1:02pm | Permalink
k vasu 9849913696
sir we r staying in koti gujarathgalli here we r facing drinage problems please look at this sir
immedeately please
Syed Asgher Hussain Jaffery on 17th Jun 2016, 9:58am | Permalink
I the resident of H.No. 19.3.40 Jahanuma, Hyderabad 500053. Non collection of garbage by vans service and non supply of dust bins. collection of garbage and supplied with dust bins for the residents who dint paid taxes, whereas am deprived off by this.
Public malkajgiri on 16th Jun 2016, 12:00pm | Permalink
Providing public toilets with modern style is good idea by GHMC , at the same time 5/- full meals idea is also fantastic thought. But, here in Malkajgiri main center area for public toilets they are charging RS 2 for toilet and RS 5 for tools .many people are asking here about these charges are placing with or without GHMC knowledge.we in confuse please clarify.

Rgs,
Public malkajgiri
Kaladharbabu on 15th Jun 2016, 10:11am | Permalink
NO Response at all for my Complaint on garbage lifting men if your department are taking auction please call me on this number Kaladharbabu 9391176803. I am from Himayathnagar.
Janikiram on 14th Jun 2016, 10:33am | Permalink
Krishnarao Janikiram Nagaraju,Aruna,Srinivas,KC reddy, Devender, Bank Manager and Dharma, we are staying 12-2-827/6, Kanthi Nagar colony, MP hyd Builder uday kumar was constructed a apartment and he has made a room in seller which not permitted GHMC, as per role only watchmen Room should be in seller other then all are unauthorized if anything built, so please we are requesting to GHMC, please remove the room
Praveen kumar on 14th Jun 2016, 8:43am | Permalink
Dear Sir/Madam,
For the past two month in my locality we are facing severely drainage problem, flowing on roads. Not letting us to walk on the road, very bad smell, unable to stay at homes due to mosquito menace in the day and night. In most of the houses small kids, school children and aged people are falling ill due to it. They are prone to fall in the dirty drainage pond phots attached and health issues. I request you to take a quick action to solve the driange over flow issue at the street address given below.
H.no: 6-2-131, Prashanth colony,
Shivarampally, Hyderabad -52.
Parveen on 11th Jun 2016, 9:13am | Permalink
Hello am Parveen staying in new shivalya nager,suraram,we badly facing drainage problem past 2 months we can't cross the road also ghmc people are coming they are not a tall doing anything so plz am requesting u that to clear all this because school are reopen from 13th so plz as well as possible clear it humble requesting u sir/madam my number is 9666626483,opp.garden cafe lane,near north city high school new shivalya nager,suraram
Manoj Kumar on 11th Jun 2016, 7:52am | Permalink
Hi Sir, This is a Good but no one answers the call.. We are talking about clean India and as a citizen we are struggling with garbage management in our area The garbage collector hardly turn up once in week and this results into garbage accumulation.. Pls see into it.

Manoj Kumar,
Gen. Secretary - The Legend Appt,
3-3-110/3/TL
Hyderguda , Attapur
PH: 9701666832
Mohammed Parvez on 8th Jun 2016, 5:49pm | Permalink
Sir I'm staying in Rajiv nagar Yousufguda Hyderabad and tried several times to complaint about an overflow of drainage near my house and it's causing inconvenience to the poeple I request you to kindly fix this at the earliest.

Regards
Parvez
9000013137
8-3-167/B/5, Rajiv nagar Yousufguda
Ram on 5th Jun 2016, 11:27am | Permalink
I am Stayed @ 6-3-596/79/3,Naveen nagar,Khairatabad, Hyd,500004. my home drainage water over flowing and causing dirty so please take action
ramani on 3rd Jun 2016, 9:50am | Permalink
dummy labour
Sir we are from telangana state union.this is the great thing that ghmc checking the workers who are dummy or not.we are facing the problem of garbage..ghmc workers are not taking garbage near rajanna bowli aliyabad hyd. monthly we are facing this problem 10 times.so i kindley request you to remove or check the person who is under our area .
Swati on 31st May 2016, 8:20pm | Permalink
There is no power today since 2 pm in west marredpally area.when we call electrical dept they r disconnecting the call .pls help
praveenkumar.yarolla@gmail.com on 31st May 2016, 1:43pm | Permalink
Dear sir,
new indra nager colony near dummai guda
no boor water not coming in one month.
praveen on 21st May 2016, 6:15pm | Permalink
dear sir
ghmc khapra .
new indra nager colny dammaiguda water tanker not com
tenday s one tanker coming vacle no ;--15
Please take care of this issue as early as possible..
Indian on 21st May 2016, 4:45pm | Permalink
useless Indian government
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