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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Brij on 20th Oct 2016, 10:21am | Permalink
Most corrupt municipal of India is GHMC. GHMC passed circular to collect 50 rs for garbage collection but illegally collecting 50 rs per door in a house. So it became 300-400 rs from a house. In India main problem is people don't ask questions and don't want face it. How can we know that collected amount is going to government without any bills. Why we should not get bills for these collection, when getting tickets for even 5 rs in bus then why we give 50 rs without bills? GHMC complaint being closed with simply ATTENDED but not Acton on ground. No escalation system available for closed complaints.
CONSUMER on 20th Oct 2016, 9:07am | Permalink
In KPHB colony, 3th phase,near tsspdcl frequently street drainage is overflowing.Because of that lot of bad smell is coming and we are facing lot of inconveience.Even consumer also facing smell problem.Request you to look into this and show the permenent solution to this overflowing problem
meeseva kphb on 17th Oct 2016, 9:17am | Permalink
In KPHB colony, 3th phase,near tsspdcl frequently street drainage is overflowing.Because of that lot of bad smell is coming and we are facing lot of inconveience.Even consumer also facing smell problem.Request you to look into this and show the permenent solution to this overflowing problem
hari on 15th Oct 2016, 11:04am | Permalink
Dear GHMC ,

form last one week on one take the dust form houses .the no once coming daily to take dust.so all near house peoples throw there dust near one open place,no one clean that place..please take a action on the issue and clean....
who dust taking that person monthly taking 50/-per house even he well not coming daily.
-Always saying swachh telangana swachh hyderabad...but there is no here ..

please find the address below,
9-3-445 Bharathi nilayam Rezimental bazar
beside easwar residency
secunderabad 500025
Caleb Manne on 11th Oct 2016, 12:34pm | Permalink
Please get the garbage cleaned opposite nest apartments in DK. Road Ameerpet. The garbage is lying unattended since 10 days
bharati on 10th Oct 2016, 10:35am | Permalink
kphp temple bustop road towards community hall blocked causing havoc to employees coming bus for the last two months.road repaired but pipelines were kept on both sides of the road,no bus is going to temple bus stop.all buses are going towards telephone exchange only senior citizens handicaps & employees are suffering alot .i have already lodged a comliant on 8th october and no action has been taken so far.plz do the needful.
Murali Mohan on 8th Oct 2016, 5:45pm | Permalink
Dear GHMC
This is to bring to your notice that the street lights in the Slate The School lane are not working from more than 6 Months near Dharam Karam Road. Raised couple of complaints by calling to the online number. Every time I get a call stating that the need to clear the tree branches and asking me to clear that and then come back....which is strange.

Issue we are facing is because of no street lights, the Ladies hostels girls along with their boy friends are sitting on foot path and behaving Unpleasantly till late nights. Some times we see people shouting and fighting . Even Police has taken the things lightly and stopped daily patrolling.

Not really sure if this web sight will help me, but hoping that there will be some action taken to help the colony members to leave peacefully.

Thanks in advance.
jaweed on 8th Oct 2016, 5:32pm | Permalink
GHMC drainage system full with mad garbage not working 1 week happened today heavy rain not flowing, Rainey water on the road traffic problem other issues bring to us that GHMC FAILED to good and heavy big 3 feet circle round size pipe not maintain your pipe putting for drainage system 12 inche that is failed to tell us what you are doing in this matter your wish if you do drainage system clean and cleared. so, do or not. Your wish ??????? Land mark From NAMPALLY Hyderabad , furniture Maker line .
jaweed on 8th Oct 2016, 5:22pm | Permalink
GHMC drainage system full with mad garbage not working 1 week happened today heavy rain not flowing, Rainey water on the road traffic problem other issues bring to us that GHMC FAILED to good and heavy big 3 feet circle round size pipe not maintain your pipe putting for drainage system 12 inche that is failed to tell us what you are doing in this matter you wish do so best way or not.??????? Land mark From NAMPALLY Hyderabad , furniture Maker line .
pushpa j kunar on 24th Sep 2016, 4:35pm | Permalink
GHMC worker and sanitary person came They refused to clear the manhole so water not going all houses are flooded in Saidutta gardens and Lakhmi enclave pls send somebdy
Sumayya on 22nd Sep 2016, 2:07pm | Permalink
No GHMC Official is taking any action on this they are simply delaying.If this continues our situation will become worst by today.
Sumayya on 22nd Sep 2016, 2:05pm | Permalink
i am a native of kings colony, shastripuram,rajendera nagar hyderabad telangana.
Due to heavy rains we are facing problem in stepping out of house as the rain water with improper drainage outlets has surrounded our house badly.Even after complaining many times to the respective Person in GHMC no action has been taken yet.Help us we are badly in trouble as the drainy dump water may enter house in very short time may even today it enters.Kindly help us .
Mohammed on 22nd Sep 2016, 8:14am | Permalink
Illegal construction is going on right on the Mallepally Priya Theatre main road opposite to Ravindra Bharati School in Sai Ranga Enclave Apartments complex. The Mulgi owner on the road side, about two years back constructed fabricated shed in the open space in front of the Mulgies and enclosed it with a three feet wall. The open space in front of the Mulgies is the setback left by Sai Ranga Apartment Complex for the road widening. Now the owner is raising columns on the road and constructing a pucca building on the open public space, GHMC is requested to take immediate steps and stop illegal grabbing of public space and illegal construction thereon. I am sure many of the GHMC employees/officials maybe using the Mallepally Priya Theatre main road daily for commuting to their offices. Why no GHMC official concerned is taking notice of it as it is happening right on the busy main road?
Ajaz Mohiddin on 20th Sep 2016, 9:31am | Permalink
We are residing in two appartment complex having 70 apartments at mehdipatnam area near Amba talkies.12-2-828.Just opposit the flats there lie a great crate of filthy pond surrounded all around with dumping garbage.all the 24/7 we are prone for decreases like chicken Guinea ,malaria and several viral fevers.request is to immediate raise to occasion and arrange to relieve the health hazards.
Pendyala on 18th Sep 2016, 8:45pm | Permalink
Hi,

the hyderabad roads are very worst and feeling diving in a village.

the raods from miyapur to kukatpally completly damanged.no one is takign care from govt.very bad goverance.
prashanth on 21st Sep 2016, 1:17pm | Permalink
Dear Pendyala , Plz don't compare everything with villages. Most of the villages in telangan are having best roads. Yes there is some problems with City roads due to heavy rains,
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