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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
331 - 345 OF 991 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Gangi Reddy on 3rd Apr 2018, 9:27am | Permalink
Dear sir ,
This is Gangi reddy my house no.5-3-418/26,plot no.31.road no.5 ,sesha Srinagar.ner community hall.
Here water jam in front of my house the neighbours and pipeline some water leakage so daily it's going on problem.and neighbours they r washing on road like cars,bikes ple visit once sir my no.9177308487
Kumar on 1st Apr 2018, 9:20pm | Permalink
Parking Fee collected at MANTRA MALL CINEPOLIS ATTAPUR . They did not follow the GO regarding the parking fee. MALL PEOPLE ARE NOT RESPONDING when i said about the effevtive date is today. ( 01 -Apr 2018)

Please take a neccessary action. Thanks in advance
Srinivas on 31st Mar 2018, 6:15am | Permalink
Sir iam from Raidurgam serilingamplly ..iam suffering of drainage leakage please solve the problem immediately other wise we may fall I'll due to drainage Smell.. 155304 ringing but no one is lifting call
Asif Shaikh on 30th Mar 2018, 8:28am | Permalink
Garbage collection from home
Respected Sir/Madam,

I am a resident of Mehdi colony, Langer House, Hyderabad. The garbage collection guy comes once in 4 or 5 days. Due to the accumulated garbage there is bad odour in the surrondings. When informed multiple times to the garbage collection guy they do not respond to it.

I Request you to Kindly look into this matter.
S LAXMAN, H.NO.14-39, P & on 28th Mar 2018, 11:02pm | Permalink
sir, When I tried to construct tree guard in front of my house, the neighbour complaint to DC,Saroornagar and got the work stopped by the GHMC staff. Is there any GO that the place between house and road..not to be utilized for constructing tree guard for greenery,if so pl clarify the same . Pl. also furnish the e-mail ids / mobile nos. for taking up the matter with higher authorities.
D.KUMAR BABU 9866094742 on 28th Mar 2018, 2:40pm | Permalink
Sir, I (D.KUMAR BABU) was informed and have paid property tax Rs. 26770/- on 26-02-2018 submitted Vijaya Bank Cheque to GHMC Official -Vanasthalipuram and received Receipt No.061052426021 also Full Pay against PTIN-1030505610 Door No 5-4-14 Locality :SAHEB NAGAR Circle : 3-L B Nagar 3 A

But the GHMC app still showing due of Rs.972/-
My Vijaya Bank account has been debited on 22-3-2018 with 26770/ to my Account and GHMC as the money is already credited .Kindly check and update my payment in your records and update the app as well.
D.KUMAR BABU ( PTIN No – 1030505610)
H No :- 5-4-14,Kamala Nagar,Lotus Lap School Road
Vanasthalipuram-Hyderabad -500 070
Kumar on 28th Mar 2018, 8:22am | Permalink
dust collecting boy is not coming to our hose, he is not coming properly, please solve the problem. H no - LIG- 71/3, 4th phase, KPHB Clony, kukatpally, HYD.
keerthi22893 on 26th Mar 2018, 10:42pm | Permalink
Dust collection boy was not coming in our area properly I.e is in chinnathokatta andhra bank back side he is coming and collecting monthly twice please take the compliant and please solve it
keerthi on 26th Mar 2018, 10:40pm | Permalink
Dust collection boy was not coming in our area properly I.e is in chinnathokkata near by andhra bank back side he is coming and collecting monthly twice please take the compliant and please solve it
Niharika on 26th Mar 2018, 5:22am | Permalink
Myself harika staying at kp y junction Sri Sri Nagar, OPP Central warehouse. . Collection of garbage from individual house throwing waste garbage beside my house. since
past 6months causing filthy smell and has become mosqueto breeding point. Pl take immediate action to remove the garbage
Ramesh on 24th Mar 2018, 10:45am | Permalink
We r staying in MES Colony, Alwal,behind Vaishnavamata temple. Collection of garbage from individual house/flat is not taking place since two weeks causing filthy smell and has become mosqueto breeding point. Pl take immediate action to remove the garbage
NA on 24th Mar 2018, 10:27am | Permalink
Hello Sir, in shaikpet GHMC court everyday fight with Mr. Pradeep ( Not sure who is he ). He comes n fight asking not to play
fayaz mohd on 22nd Mar 2018, 1:33pm | Permalink
sir, the laying of concrete road work is held up since three months. all the residents are suffering too much.we request you to look into matter. the site is in new samatha cololny tolichowki, new crescent garden function hall
STM on 21st Mar 2018, 5:43pm | Permalink
Lots of stray dogs nuisance - residents in Kavuri hills Phase 2 daily suffering near Durgam cheruvu area

People are suffering all times of the day with the dogs barking and fighting on roads and creating mess on the streets uncontrollably
G.VIJAYA KUMAR on 20th Mar 2018, 10:10pm | Permalink
My Gievance no. 2018-03-W405260 is not resolved. Please initiate immediate action.
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