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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
211 - 225 OF 867 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
S LAXMAN, H.NO.14-39, P & on 28th Mar 2018, 11:02pm | Permalink
sir, When I tried to construct tree guard in front of my house, the neighbour complaint to DC,Saroornagar and got the work stopped by the GHMC staff. Is there any GO that the place between house and road..not to be utilized for constructing tree guard for greenery,if so pl clarify the same . Pl. also furnish the e-mail ids / mobile nos. for taking up the matter with higher authorities.
D.KUMAR BABU 9866094742 on 28th Mar 2018, 2:40pm | Permalink
Sir, I (D.KUMAR BABU) was informed and have paid property tax Rs. 26770/- on 26-02-2018 submitted Vijaya Bank Cheque to GHMC Official -Vanasthalipuram and received Receipt No.061052426021 also Full Pay against PTIN-1030505610 Door No 5-4-14 Locality :SAHEB NAGAR Circle : 3-L B Nagar 3 A

But the GHMC app still showing due of Rs.972/-
My Vijaya Bank account has been debited on 22-3-2018 with 26770/ to my Account and GHMC as the money is already credited .Kindly check and update my payment in your records and update the app as well.
D.KUMAR BABU ( PTIN No – 1030505610)
H No :- 5-4-14,Kamala Nagar,Lotus Lap School Road
Vanasthalipuram-Hyderabad -500 070
Kumar on 28th Mar 2018, 8:22am | Permalink
dust collecting boy is not coming to our hose, he is not coming properly, please solve the problem. H no - LIG- 71/3, 4th phase, KPHB Clony, kukatpally, HYD.
keerthi22893 on 26th Mar 2018, 10:42pm | Permalink
Dust collection boy was not coming in our area properly I.e is in chinnathokatta andhra bank back side he is coming and collecting monthly twice please take the compliant and please solve it
keerthi on 26th Mar 2018, 10:40pm | Permalink
Dust collection boy was not coming in our area properly I.e is in chinnathokkata near by andhra bank back side he is coming and collecting monthly twice please take the compliant and please solve it
Niharika on 26th Mar 2018, 5:22am | Permalink
Myself harika staying at kp y junction Sri Sri Nagar, OPP Central warehouse. . Collection of garbage from individual house throwing waste garbage beside my house. since
past 6months causing filthy smell and has become mosqueto breeding point. Pl take immediate action to remove the garbage
Ramesh on 24th Mar 2018, 10:45am | Permalink
We r staying in MES Colony, Alwal,behind Vaishnavamata temple. Collection of garbage from individual house/flat is not taking place since two weeks causing filthy smell and has become mosqueto breeding point. Pl take immediate action to remove the garbage
NA on 24th Mar 2018, 10:27am | Permalink
Hello Sir, in shaikpet GHMC court everyday fight with Mr. Pradeep ( Not sure who is he ). He comes n fight asking not to play
fayaz mohd on 22nd Mar 2018, 1:33pm | Permalink
sir, the laying of concrete road work is held up since three months. all the residents are suffering too much.we request you to look into matter. the site is in new samatha cololny tolichowki, new crescent garden function hall
STM on 21st Mar 2018, 5:43pm | Permalink
Lots of stray dogs nuisance - residents in Kavuri hills Phase 2 daily suffering near Durgam cheruvu area

People are suffering all times of the day with the dogs barking and fighting on roads and creating mess on the streets uncontrollably
G.VIJAYA KUMAR on 20th Mar 2018, 10:10pm | Permalink
My Gievance no. 2018-03-W405260 is not resolved. Please initiate immediate action.
D A Sarma on 20th Mar 2018, 11:17am | Permalink
We stay at Alkapuri (St 13 Mainroad near Saibaba temple) SRKPuram.

The Vehicle to collect household trash is not coming regularly. we are paying money also to them to collect the trash atleast alternate day. But they are not turning up once in a week also. We cannot throw the trash on the roads nor can keep them in home.

Please help.
KGR on 19th Mar 2018, 5:49pm | Permalink
Hi sir,
We stay at Neeraja colony,Tolichowki . Drianage water is leaking in our colony somewhere or other daily. Walking through the drainage water is embarrassing.We have technology/ machinery but not using properly. Keep the Hyd city clean is in your hands.
Sravani on 17th Mar 2018, 8:01pm | Permalink
Sir this sravani from Asif Nagar...
We r in Asif nagar, mehdipatanm.. 
From 1month we all are suffering from leakage of drianage here... 
Please resolve this immediately sir... 
This is the regular problem we all are facing from long back, please please solve this problem sir
Dr RKChakrawarthy on 17th Mar 2018, 7:58am | Permalink
Respected sir due to heavy rain last night in HARIHARAPURAM COLONY Vanasthalipuram drainage is overflowing causing discomfort please look into it thank u sir
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