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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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RAJENDRA SINGH on 14th Sep 2018, 11:18am | Permalink
dear sir,I am resident of Sai Chandra residency ,machha Bolarum,despite my repeated complains to your office,my neighbours have not corrected there kitchen chimney hose which is extended to wards my flat No.401 emitting smoke at my entrance,also they are keeping open waste bins at corridors permanently stinking allover.I made an intial request to my president Mr.Muthyam Reddy who is also the landlord,he released a circular to this effect,but there were results,there was no follow up.I also visited your sanitation deptt. at alwal circle,as per incharge our society is much powerful than municipal authy.they ofcourse visited once met the president and remarked as complain genuine on my application but my neighbour was not even warned or given a notice on the subject matter,Iam a law abiding citizen and do believe in our system I am also scared because there had been two such fighting cases in my building and under judicial process,to avoid all theses difficulties I am looking for your suggestion on the matter,
RAJENDRA SINGH on 14th Sep 2018, 10:59am | Permalink
DEAR SIR, AS PER LANDLORD SMALL LINK ROAD TO OUR SOCIETY IS IN A VERY BAD SHAPE,LHELP IT AS PER LANDL;ORD HE CANNOT HELP IT AS THERE IS LOTS OF CONSTRUCTION TO COME UP IN AREA AND HEAVY VEHICLES WILL DAMAGE IT AGAIN,PLEASE GIVE SOME SOLUTION OTHERWISE WE HEADING FORSOME MISERY.I AM A RESIDENT OF SAI CHANDRA RESIDENCY MACHHA BOLARUM.
Faheemuddin on 14th Sep 2018, 12:22am | Permalink
Hello My name is Faheem resident of Ahmed nagar, Patel nagar, Amberpet we have a street lights shut down issues near hussaini mosque. Request you to kindly take immediate action to solve our concern..
9618020913
M.P.Rao on 13th Sep 2018, 11:21am | Permalink
I wish that GHMC should give a statement showing monthlythe number Of grievances received and the number solved.Then only one get an idea about how efficiently the issues raised are solved.
S.MALLA RAO, Advocate, on 13th Sep 2018, 10:52am | Permalink
Sir,
I am resident of H.No.1-10-122/26, Street No.8, Ashoknagar, Hyderabad. My neighbour is making construction at H.No.1-10-122/25 and they are dumping their construction material on road opposite to my house which is causing lot of inconvenience to me and occupants of my house and also the public using the said road. I request you to take immediate action against the persons responsible for dumping the construction material on road.
siva on 11th Sep 2018, 11:52am | Permalink
i am siva going to office daily,in gokul plots,kphb colony
some body selling dust and materials on roads,which was very dangours when driving, i am about to fall from bike.full dust on roads
location:near fish shop,near mane saloon,gokul plots
M RAMACHANDRA RAO, Srinagar Co on 10th Sep 2018, 9:30pm | Permalink
Sir, At Alwal lot of people are being affected by viral fever like dengue, chickengunea etc. It seems GHMC Alwal is not concerned about it because no action is taken against mosquitoe menace. No fuming, spraying is done at all. Please do the needful in this regard.
Sushmitha on 10th Sep 2018, 5:35pm | Permalink
Dear sir I sushmitha residing in laxminagar we are facing problems due to one of the person balraj milk vendor is tying the buffaloes in the street. We are unable to walk and childrens are facing problems to go to school they are getting various kind of diseases through buffaloes It is located at HNo12-1-489/6, barrela doddi, laxminagar colony, Lalapet, Secunderabad. Earlier we have given so many complaints to the GHMC authorities but no person had taken any action.
Shoaib on 8th Sep 2018, 8:58am | Permalink
Sir The number of dogs in the past several months will be in our neighborhood, due to which the goats have become vulnerable to them, it is requested that you take these dogs.address 1-4-877/59 musheerabad hyderabad
Praveen on 6th Sep 2018, 9:55pm | Permalink
We are living in sanjay gandhi nagar near. Jagathgirigutta no one is collecting waste from homes we are facing many problems because of that so resolve problem asap
SUDHAKAR.C (9441494884) on 6th Sep 2018, 12:28pm | Permalink
govt./ghmc one hand saying greenery and spending money also on this end, On other end they GHMC is not bothered about dispersing the tree waste on streets/colonies.
In my area (SAIPURI COLONY, BEHIND SAIRAM THEATRE, MALKAJGIR,) THEY DONT CLEAR SUCH WASTES AND , RESPECTIVE SUPERVISING STAFF DONT CARE EVEN WE COMPLAINT MANY TIMES.
AUTHORITIES MAY PL., ADRESS THIS.
(SUDHAKAR.C., PL.NO.21, SAIPURI COLONY, BEHIND SAIRAM THEATRE, MALKAJGIRI)
Parvaiz khan on 6th Sep 2018, 12:24pm | Permalink
Hello I am the residents of chanchalguda, near Ibrahim function hall from past 3 days no cleaning and lifting up the garbage has done and from past 2 month we are facing every week. I kindly request you to take strict action. Hoping for fast action would be taken.
PH no. 8464025801
mohd shahnawaz khan on 6th Sep 2018, 2:15am | Permalink
I am the resident of chanchalguda new road opp bank of baroda We are facing a problem of mosquitoes bite in our area due to which children's and adults are getting effected. I urge please send the mosquitos killing spray in our area on a daily basis.

Hope you will take an immediate actions to solve our concern.
Javeeed on 5th Sep 2018, 8:10am | Permalink
Dear sir we are hakeemsaha colony mini brindavan colony tolichoki.we are facing a trouble from dangerous street dogs many people are becoming victims of dog bites specially school children i kindly request you to take action against this.I hope we will get a solution for this
Thanking you sir.
Javeed on 14th Sep 2018, 5:31pm | Permalink
aveeed on 5th Sep 2018, 8:10am | Permalink
Dear sir we are hakeemsaha colony mini brindavan colony tolichoki.we are facing a trouble from dangerous street dogs many people are becoming victims of dog bites specially school children i kindly request you to take action against this.I hope we will get a solution for this
Thanking you sir.
Raj on 4th Sep 2018, 9:24pm | Permalink
Hi My name is Raj, i reside at upperguda Moulali my complete colony is facing problem with a land lord he parks his vehicles on the road wer we cannot pass through if we ask him to give some he sends rowdies and gundas to the house and keep giving warnings if gov is really strict to work on this pls help ... my number is 9652466667
196 - 210 OF 991 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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