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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1216 - 1230 OF 1847 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
shaik aqeel on 6th Mar 2018, 11:56am | Permalink
I shaik aqeel house no 3-13-277 rajive gandhi agar lb nagar mansoorabad 500068 i am compalnt two time never action ghmc 7days. my child is ill for this smell my compalnt no is 3031870339 - 27021868866
I request to Ghmc please cleane the line thanking you
Ashok Kumar B on 6th Mar 2018, 10:59am | Permalink
Hi Team,

Here in Gachibowli Opposite DLF gate3 Apollo lane,The drainage is leaking from past three days.But no action taken yet. The drain water is flowing on the roads which made citizens and employees very difficult to walk around on their daily work.Please take action immediately.

Ashok B
Nizamuddin on 5th Mar 2018, 10:21am | Permalink
Hi Team,

Please resolve drinage blockage issues which is connected to our home causing lots of prob due to drinage water coming back into my home

Since last one year ghmc guys tried to clean the block which is connected to home, but not succeded.

Request you to repair the line or replace the complete line as soon as possible.

Quick action will be highly appreciated.

RTC colony Moula ali.
Phone no. 7674903465
Arun Kotha on 4th Mar 2018, 7:56am | Permalink
Dear officer,

We are residents of 21-14, Sharada Nagar, Dilsukhnagar, Hyderabad.

We are writing this in regards to the struggle we are facing with mosquitoes and diseases caused by mosquito bites. The current situation is worst in the known history, as the mosquitoes are countless in number. It is so bad that we are afraid of opening doors and windows throughout the day. In spite of all the safety measures kids are falling sick every other day and we are spending sleepless nights trying to kill the mosquitoes. Please find a picture attached with this message.

The vexation is beyond description and I hope you understand the severity of the problem. We request you to kindly take necessary action to control the mosquitoes and the spread of viral diseases.

A victim of mosquitoes.
K RAVI chandra Reddy on 2nd Mar 2018, 10:26pm | Permalink
Respect Sir,
Please provide spray for masquitoes for controlling of fevers and other diseases. This year is too heavy in vivekanandanagar Colony Kukatpally, hyderabad. Sir don’t forget to give instruction to this area officer. This is my humble request. Due to cleaning of tanks like Pranathi Nagar , Kukatpally, yellammabanda are
mosquitoes are covered .
Arvind Reddy on 28th Feb 2018, 8:40pm | Permalink
In saroor nagar mandal ,green Park colony the people are burning wood lot more at main road imediately take action
Mahesh Devale on 28th Feb 2018, 9:47am | Permalink
I residence of jiyaguda, keshav swamy nagar,hyderabad and I gave a complete of drinage blockage so they r asking us to wait for 48 hours to resolve the problem
Shark amaan on 26th Feb 2018, 12:12pm | Permalink
I am leaving in Qadri Bagh amberpet we have serious issue of drainage problem in front of my home all bad water entering in my home so plz clearl this problem thanks

Abdul Hameed on 24th Feb 2018, 4:01pm | Permalink
There is huge mosquito's in area P&T Colony B-Block,sun city,bandlaguda jagir please take necessary action, your kind action will be appreciated.

Abdul Hameed

Mahesh Kumar on 23rd Feb 2018, 8:59pm | Permalink
Hi sir,
I'm residence of Shivanandanagar opp-Fever hospital H.No 2-1-390/f/10, nallakunta Hyderabad 500044.Sir, we have huge problem with nalla (musi)besides us.For last one month we are getting bad smell & heavy mosquitos, in nalla full of waste material jam due to the mosquitos it may occur diseases.
Kindly take necessary action to my request.Please
MaheshBabu on 23rd Feb 2018, 12:13pm | Permalink
Hi Sir,

I am working at Madhapur near Max cure hospital. Here drinage leakage issue at max cure hospital road since 3 days.And this road has dumps and dust. Please solve this issue.
Suresh Kumar on 23rd Feb 2018, 9:27am | Permalink
Hi Ghmc team
Could you please clear the drinage issue
Opposite of cyber towers beside of bandan bank
Near Bata show room

Please help me team
K.SUBBARAO,9866487566 on 22nd Feb 2018, 11:38am | Permalink
Hi sir,
Please resolve drinage blockage issues for plot nos 225, 226, 227,228,PRASHANTNAGAR, KOTHAGUDA, SERILINGAMPALLY(mandal), 500084.

Venkatesh on 21st Feb 2018, 7:53am | Permalink
Hi sir,
Please resolve drinage blockage issues for 15-D,vengalrao Nagar,Hyderabad, 500038.

Kifah Rahim on 20th Feb 2018, 4:08am | Permalink
The government has failed to have proper pest controls done in our area since the past couple of years resulting in the complete area being pesrwred by the mosquitoes. A lot of nuisance has been created by these tiny beings who have probbaly prevented us from getting proper night's sleep and created a havoc for the elderly and the kids.
There had been no measures taken to have a check over the mosquito population in my area (Roseland colony. Saidabad) 500059.
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