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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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kiran on 3rd Jun 2020, 10:26pm | Permalink
at hemagirinagar, peeramcheeruvu, near : sai baba temple at electricity pole no.124 cat diead alot of smell around the area. please clean it by morning first hour. as soon as possble.
mohd sadath on 3rd Jun 2020, 7:06pm | Permalink
complaint against my neighbor Mr. -mohamm-ed Shabbir S/o Jan Mohammed R/o H.No.18-7-425/432/31/C Opp Zeeshan school, B Block bhavaninagar Talab kata, Hyd. for illegally construction of G+2 Building and encroached the balcony space by removing electrical pole in the night without taking any permission from electric department and constructed bathroom on the govt. Road and now at about 3.00 Am ( Mid night) On 01.06.2020 installing Gate in front of my bed room and on government road and when local Residents objected said person used most filthy language and threatened with dire consequences apprehending great danger and if the construction is not stopped local residents will suffer irreparable loss and parking problem will be created and unauthorized and illegal construction will encroach the government land which is a galli left for general public which is against natural justice-Request for taking appropriate necessary action as per law-Reg. as soon as possible visit the site above given address and stop the construction of gate which leads to big problem of vehicle moving .
Mohammed Imran on 3rd Jun 2020, 4:33pm | Permalink
Hi team beside my house manhole is completely damage and it is very different to breath and also facing problem with unsecured animal kindly help us out with this problem 19-4-280/22/c/1/5 khaja nagar Mir Alam filter Tadban bahadurpura Hyderabad 500064. Contact 8686464027
K.SARITHA(6300174291) on 3rd Jun 2020, 2:09pm | Permalink
IN FRONT OF MY HOUSE ,HANUMAN NAGAR,UPPUGUDA NEAR RLY STATION, TREES ARE GROWING , 1MONTH BACK CAUSING MUSQUITOES N RATS EFFECTING MY KIDS HEALTH !FOR THIS PURPOSE WE ARE TOLD TO OWNERS NOT GIVING ANY RESPONSE PLZ IMMEDIATE TAKE ACTION !
Pavan Namani on 3rd Jun 2020, 11:24am | Permalink
Dear sir, good evening..! Regarding drainage water not going properly in my colonyYadav Nagar Colony Alakapuri Hyderabad Backside Srikrishna temple :PLOT no 113/A Road No 5 Yadav nagar colony alakapuri Saroor nagar Ranga reddy 500035
Srinivas ch Malakpet on 2nd Jun 2020, 6:08pm | Permalink
In a residential area beside my house the next building owner has given rent to a dental hospital ?? as it is a residential area is it allowed to build up a dental hospital. All the neighbouring residence people are also objecting but that owner is not listening kindly take action and stop them from establishing a dental hospital in residential area. It Malakpet circle no 6 area.
Chola Vijaya W/O Chola Ompraka on 1st Jun 2020, 9:42pm | Permalink
My neighbour H.No. 1-5-735 New Marutinagar Kothapet LB Nagar Circle 5.constructing illegal shops & structures without leaving setbacks more over attaching to my compound wall of H.No.1-5-734 constructing Toilets which is highly objectionable . Taking the advantage of COVID LOCK DOWN working day & night. I request to take immediate necessary action otherwise we put to irrepairable losses. More over it has come to know that he has not taken official permision for construction, people are telling that he has managed officials by bribe. Early action in the matter is solicited.
Chola Vijaya W/O Chola Ompraka on 1st Jun 2020, 9:41pm | Permalink
My neighbour H.No. 1-5-735 New Marutinagar Kothapet LB Nagar Circle 5.constructing illegal shops & structures without leaving setbacks more over attaching to my compound wall of H.No.1-5-734 constructing Toilets which is highly objectionable . Taking the advantage of COVID LOCK DOWN working day & night. I request to take immediate necessary action otherwise we put to irrepairable losses. More over it has come to know that he has not taken official permision for construction, people are telling that he has managed officials by bribe. Early action in the matter is solicited.
Grk Reddy h. No. 5-5-52/1,mr. on 31st May 2020, 10:40pm | Permalink
Dear sir, good evening..! Regarding drainage water not going properly in my colony Seshadri Nagar colony near community hall Kukatpally Hyderabad near community hall :house no5-5-52/1,2'3,5,5,6,7,8,9,10, plots. From last one month. Every month blocked. Kindly arrange drainage water block by rectify with air sucking lorry machine. This is for your kind information. Regards grk Reddy,5-5-52/1, venkateswarlu, 5-5+52/3,Venkat. G. 5-5-52/5, Bhaskar 5-5-52/6.mr.arjun 5-5+52/10..
Yedukondalu on 28th May 2020, 10:32am | Permalink
Dear Sir, The garbage collect vehicle people are demanding/ collecting money from us but they are not coming properly and not collect garbage in Nallagandla huda colony which is Near Over head water tank. almost two weeks we are staying with garbage in the houses. please resolve this issue and also change the vehicle persons due to rash behavior to all of us.
Boinwad Jaideep on 27th May 2020, 11:35am | Permalink
In Front of my house have a drainage problem plz clear as soon as possible house no : 12-18-14 janatha nagar moosapet near S. M. Model school hyderabad 500018
K.SUBBARAO. H.No: 2-41/11/6/24 on 27th May 2020, 10:54am | Permalink
Dear sir I am SUBBARAO paid the property tax by cheque at Citizen Center Serilingampally GHMC office on 21/5/2020. Vide cheque no. 723654 Andhrabank. and GHMC reciept no. 10552105202011033. Till date the amount is not updated in the official PROPERTY TAX PORTAL. Pl look into the matter. PTIN : 1119993728
Faried Vali Shaik, Mobile No. on 26th May 2020, 3:38am | Permalink
In our Appartment somebody started New Construction of LatrineToilet duly removing plants ie., Garden which is provided by the builder, further due to this Bathroom/Tolet/Latrine the sanitary pollution is created and lost greenery atmosphere, hence kindly visit and Inspect our Appartment ie., Sri Kalki Arcade, Vikram Hospital Lane, Madhapur-500081. Than you
Sanjay kumar on 24th May 2020, 6:42pm | Permalink
Daily in the evening at 6:00 PM burning dry garbage opposite side of the hanuman temple next to Beersha church Adarsh Nagar chilkanagr road Hyderabad Uppal 500039 which is pollution environment and entering our flat rooms of Sri NIVAS Heights
Sushil yadav on 23rd May 2020, 10:02am | Permalink
IN FRONT OF MY HOME DRAINAGE PROBLEM PLEASE CLEAR IT AS SOON AS POSIBLE H.NO 13-4-61/A KARWAN, ASIF AGAR, HYDERABAD,500006.
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