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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Chola Vijaya W/O Chola Ompraka on 1st Jun 2020, 9:42pm | Permalink
My neighbour H.No. 1-5-735 New Marutinagar Kothapet LB Nagar Circle 5.constructing illegal shops & structures without leaving setbacks more over attaching to my compound wall of H.No.1-5-734 constructing Toilets which is highly objectionable . Taking the advantage of COVID LOCK DOWN working day & night. I request to take immediate necessary action otherwise we put to irrepairable losses. More over it has come to know that he has not taken official permision for construction, people are telling that he has managed officials by bribe. Early action in the matter is solicited.
Chola Vijaya W/O Chola Ompraka on 1st Jun 2020, 9:41pm | Permalink
My neighbour H.No. 1-5-735 New Marutinagar Kothapet LB Nagar Circle 5.constructing illegal shops & structures without leaving setbacks more over attaching to my compound wall of H.No.1-5-734 constructing Toilets which is highly objectionable . Taking the advantage of COVID LOCK DOWN working day & night. I request to take immediate necessary action otherwise we put to irrepairable losses. More over it has come to know that he has not taken official permision for construction, people are telling that he has managed officials by bribe. Early action in the matter is solicited.
Grk Reddy h. No. 5-5-52/1,mr. on 31st May 2020, 10:40pm | Permalink
Dear sir, good evening..! Regarding drainage water not going properly in my colony Seshadri Nagar colony near community hall Kukatpally Hyderabad near community hall :house no5-5-52/1,2'3,5,5,6,7,8,9,10, plots. From last one month. Every month blocked. Kindly arrange drainage water block by rectify with air sucking lorry machine. This is for your kind information. Regards grk Reddy,5-5-52/1, venkateswarlu, 5-5+52/3,Venkat. G. 5-5-52/5, Bhaskar 5-5-52/6.mr.arjun 5-5+52/10..
Yedukondalu on 28th May 2020, 10:32am | Permalink
Dear Sir, The garbage collect vehicle people are demanding/ collecting money from us but they are not coming properly and not collect garbage in Nallagandla huda colony which is Near Over head water tank. almost two weeks we are staying with garbage in the houses. please resolve this issue and also change the vehicle persons due to rash behavior to all of us.
Boinwad Jaideep on 27th May 2020, 11:35am | Permalink
In Front of my house have a drainage problem plz clear as soon as possible house no : 12-18-14 janatha nagar moosapet near S. M. Model school hyderabad 500018
K.SUBBARAO. H.No: 2-41/11/6/24 on 27th May 2020, 10:54am | Permalink
Dear sir I am SUBBARAO paid the property tax by cheque at Citizen Center Serilingampally GHMC office on 21/5/2020. Vide cheque no. 723654 Andhrabank. and GHMC reciept no. 10552105202011033. Till date the amount is not updated in the official PROPERTY TAX PORTAL. Pl look into the matter. PTIN : 1119993728
Faried Vali Shaik, Mobile No. on 26th May 2020, 3:38am | Permalink
In our Appartment somebody started New Construction of LatrineToilet duly removing plants ie., Garden which is provided by the builder, further due to this Bathroom/Tolet/Latrine the sanitary pollution is created and lost greenery atmosphere, hence kindly visit and Inspect our Appartment ie., Sri Kalki Arcade, Vikram Hospital Lane, Madhapur-500081. Than you
Sanjay kumar on 24th May 2020, 6:42pm | Permalink
Daily in the evening at 6:00 PM burning dry garbage opposite side of the hanuman temple next to Beersha church Adarsh Nagar chilkanagr road Hyderabad Uppal 500039 which is pollution environment and entering our flat rooms of Sri NIVAS Heights
Sushil yadav on 23rd May 2020, 10:02am | Permalink
IN FRONT OF MY HOME DRAINAGE PROBLEM PLEASE CLEAR IT AS SOON AS POSIBLE H.NO 13-4-61/A KARWAN, ASIF AGAR, HYDERABAD,500006.
RAJESHWARI RAO on 21st May 2020, 12:46pm | Permalink
IN FRONT OF MY HOUSE HOUSE . PLOT NO.12- BAPUBAGH , P.G.ROAD
TREES ARE CUT AND DUMPED , 15DAYS BACK CAUSING MUSQUITOES N RATS EFFECTING MY HEALTH ! AM A SENIOR CITIZEN REQUESTING !!
RAJESHWARI RAO on 21st May 2020, 12:46pm | Permalink
IN FRONT OF MY HOUSE HOUSE . PLOT NO.12- BAPUBAGH , P.G.ROAD
TREES ARE CUT AND DUMPED , 15DAYS BACK CAUSING MUSQUITOES N RATS EFFECTING MY HEALTH ! AM A SENIOR CITIZEN REQUESTING !!
Ravi Kumar, Mob 8500577729 on 20th May 2020, 10:42pm | Permalink
Dear sir/ Madam, Road No-2, Shakthi Nagar colony, RK Puram, Neredmet, I am suffering from non operated dog for 6 months, my family is facing a lot of problems. I have complaint 3 time but my complaint is not resolved till date. In view of the above, you are requested to take necessary action please.
Mir Mudassir Ali Khan on 20th May 2020, 1:15pm | Permalink
Good morning Sir/ Madam
This is in regards with the garbage person who is not taking the garbage from my house, however he is taking from other houses in my colony, I have requested him number of times but he is just ignoring, please can you address this issue, My Address is 16-7-468/1, harilal bagh colony, Azampura, chaderghat, Hyderabad..500024
Thatipamula bharath Kumar on 20th May 2020, 11:46am | Permalink
Hello sir/medam i am from warangal urban district 22nd division my area public suffering from monkeys I am complint somany officers but problem is still please solve this problem
Narsimha chary on 20th May 2020, 10:18am | Permalink
Hi sir,

Garbage is put on road daily in my area, even I fight with them daily but no change I informed no of times to ghmc persons. they didn't leavy any fine and not clean daily, we are facing health issue in my complex members. Near to saibaba temple, prabhat nagar, mothinagar-hyd 500045, please solve this issue, save my life, if not believe please enquire this issue, please save my children's
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