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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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varsha on 23rd Mar 2020, 11:58am | Permalink
Respected Sir/Madam
I am a resident of 12-10-276/278 Sitaphalmandi. I would like to bring it to your notice that garbage attenders are refusing to remove garbage from home for which they charge every month. Inspite of paying to what they demand every month, still they are asking extra money by saying its extra garbage. I wonder on what basis they decide,kindly let me know if any factor exist as such . auto tipper with no. TS10 UA5823 . 
This kind of highly negligible behavior need to be addressed and resolved as early as possible. As this kind of nuisance even after paying is highly unendurable and unethical
Thanks in advance.
Jamal ahmed on 23rd Mar 2020, 2:28am | Permalink
Sir iam resident of charminar alijhakotla 22-4-357 since carona virus started nobody came to pesticides for mosquitoes in our locality in evening we can't open our mouth and can't sit without mosquito repellent requesting u to kindly spread pesticides smoke for mosquitoes tnak Q
Srikanth Reddy on 22nd Mar 2020, 1:08am | Permalink
Your grievance on 09/03/20 regarding CHOKAGE CUSTOMER PREMISES is registered with TokenNo:5324. It will be addressed within 4 days and will be solved as per Citizen Charter time period. Download App@ https://goo.gl/VpUMfQ
No body Attended still

Drainage water lekage in water sumps

Mnreddy nagar road no 17 suchitra

My street drainge is over flow and the water mudy is lekage water house sumps

Hmws care one person number gaved incharge srinivas 9989996774 not pick the calls and messages and what's up also take the action immediately this person not suitable this job govt lot of money waste this type of people many people is there no jobs

7673991666 srikanth reddy
Srikanthreddi on 22nd Mar 2020, 1:05am | Permalink
Your grievance on 09/03/20 regarding CHOKAGE CUSTOMER PREMISES is registered with TokenNo:5324. It will be addressed within 4 days and will be solved as per Citizen Charter time period. Download App@ https://goo.gl/VpUMfQ
No body Attended still

Drainage water lekage in water sumps

Mnreddy nagar road no 17 suchitra

My street drainge is over flow and the water mudy is lekage water house sumps

Hmws care one person number gaved incharge srinivas 9989996774 not pick the calls and messages and what's up also take the action immediately this person not suitable this job govt lot of money waste this type of people many people is there no jobs
shravan goud on 21st Mar 2020, 9:03pm | Permalink
ToGHMC,
Dear sir/madam.
sub:Requesting to remove Dump yard.
we are resident of kumar vadi located at Bagh Amberpet hyderabad pin code 500013.we are facing health problems because of dump yard near transfomer Kummar vadi.there is no way to walk on the road due to the dump yard and also vechiles are strucked in dump so it was creating noise pollution,.we already raised a complaint but nobody looking forward on this issue.dump yard may cause viral fever and Dengue malaria.i request to change the dumb yard to another place and give a caution to people do not throw the dump on this area.we are unable stay due the smell and mosquitos.please kindly take action immediaty on this issue.
shravan goud on 21st Mar 2020, 8:58pm | Permalink
ToGHMC,
Dear sir/madam.
sub:Requesting to remove Dump yard.
we are resident of kumar vadi located at Bagh Amberpet hyderabad pin code 500013.we are facing health problems because of dump yard near transfomer Kummar vadi.there is no way to walk on the road due to the dump yard and also vechiles are strucked in dump so it was creating noise pollution,.we already raised a complaint but nobody looking forward on this issue.dump yard may cause viral fever and Dengue malaria.i request to change the dumb yard to another place and give a caution to people do not throw the dump on this area.we are unable stay due the smell and mosquitos.please kindly take action immediaty on this issue.
P.Renu Roy on 21st Mar 2020, 1:41pm | Permalink
I submit few lines for your kind information and necessary action.
we are the resident of the Asifnagar Hyderabad that in our locality the Mr. Shanker milk vender resident of H. No. 12-1-644, and Mr Yellaiah Milk vender resident of H.No 12-1-654 Asifnagar Hyderabad prominent gowlies are tying Beffellows open place and dumping cow dug on road months together i .e in the middle of th road and parking bulla car in the middle of Road which is blocking the road causing the lot of inconvenience to the Asifnagar localities residences which is lead to Neela - kanteshwera temple Asifnagar Hyderabad .
when the locality people is objecting to tying the beffellows and dumping cow dug , the Mr. shanker and Mr.Yellaiah using rude words.
Further I submit that garbage is not cleared It has been nearly one year. The dumping garbage being burnt near electric transformer .It is posing danger to people and property.
Due to this the air open tying buffalos and dumping cow dug on the road and the residents of the area is using as garbage dumping yard as creating foul smell and attacks insecticide, mosquitoes and rats. and children's and elders are suffering with dengue and viral fivers .
This is causing a lot of inconvenience to those who come for the worship at the Neela -kanteshwara temple every day. And the residents of area of the children's and we are getting various kinds of health problems we are requesting them so many times to remove the cattle from the open place adjacent tone road whose staying nearby surrounding peoples are suffering unbearable stink and mosquito menace. The health of senior citizens and children's are suffering and affecting viral fever. We could be porn to diseases as well.
. Hence I request to the concerned authorities kindly look in to the matter and take the necessary action at an early date.
Hyderabad. Thanking you sir
Date: - 29 -02 - 2020 Address: H.No/12-1-653 Asifnagar, Hyd. TS (Smt. P. Renu Roy)
Cell No. 8333858849
BALU.More on 20th Mar 2020, 12:56pm | Permalink
Hello GHMC.
I'm from Ambedkar nahar Jagathgiri Gutta Quthbullapur, Drainages was filled n that drainage water flowing on road. Coming reverse in Home. Too much bad smell. Come. Small childrens are there in Home. Please take some action on this. Resolve this issue ASAP.

THANKS REGARDS
BALU.MORR
K.Naga Sheshadri, Vlll class on 20th Mar 2020, 12:42pm | Permalink
Respected sir,
I am living in wesley teacher's colony,old bowenpally,road no2. I am here to complain about road sweeping. The road sweepers come to our lane monthly once,that to they take garbage and keep down of cars. So when rain falls
This garbage come out and becomes swampy.
Yours obediently,
K.Naga sheshadri
ma moid on 20th Mar 2020, 11:55am | Permalink
hello dear sir am compalnat from lb nager x road on man holl always water lekiing lang time pls check opp lb nager police stashion opp venkataramana car decor
Pamshetty Hari on 20th Mar 2020, 11:42am | Permalink
Cleaning of drainages and throwing drainage waste on the roads have still not cleaned since 20 days near st.no-15 lingampally,jain mandir lane and basanth colony,kachiguda,hyderabad.
Already twice i complained in my ghmc app no response still from ghmc dept.
PBhaskar . mobile 9542999911 on 20th Mar 2020, 2:12am | Permalink
I have posted a complaint on 10th March 2020 about contamination of drinking water of our apartment situated at 6-64 sai Padma Elite, chandanagar. So far no action is initiated . Pl. respond . P. PBhaskar mobile 9542999911
Haseen musarat on 19th Mar 2020, 9:11pm | Permalink
In this covid 19 situation
No efforts seen by the hyderabad municipal
Whole city is full of 'kachra '
Where is t m o qasimabad ?
Need contact no?
Balakishan.K on 19th Mar 2020, 6:15pm | Permalink
Drain water is over flowing from manhole into the lane opposite Hanuman temple near moon cafe,vegetable market road, Nallakunta since three days.Unable to bear the stink.plz.arrange to stop leakage.
R pardhasaradhi on 19th Mar 2020, 6:10pm | Permalink
Am from kulvancha hayath nagar Hyderabad.
Garbage clearance is not taking place behind my apartment Rainbow Heights. Because of the carona we are requesting you to send garbage clearance department to attend sir.
With regards
R pardhasaradhi
Mobile No 8790390992
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