GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

496 - 510 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

G.Pavan Sagar - 8801363546 on 16th Feb 2020, 11:49am | Permalink

It seems years water flowing everyday in front of my house no one are responsible or bothered not sure from were ??? Water is coming !!! And people constructing building beside us are least bothered of covering building with cover so that cement or full of dust will not be effecting or suffering a lot with cement dust.. Needful...??

M.Rahul on 15th Feb 2020, 7:54pm | Permalink

Hloo sir
I am engineering student of mahaveer institute of science and technology (vasyapuri ,bandlaguda)
THE SUBJECT IS ABOUT DUMPING WASTE
There is a pond named (palle cheruvu) the localitys of that area are dumping the plastic and other wastage into the pond and polluting the pond .
So please take the action and required measures to prevent these
Please consider these issue and save the environment ???? ????

rahulyadavmallethula99 on 15th Feb 2020, 7:57pm | Permalink

The adress of the pond(palle cheruvu) is vyasapuri bandlaguda near mahaveer institute of science and technology

P. M. Nair on 14th Feb 2020, 5:14pm | Permalink

Can I know the e mail id of zonal commissioner in charge of Rajendra nagar ares

Asha Bhavani on 12th Feb 2020, 10:18am | Permalink

Hi sir
I AM FROM AMBERPET,GOLAKA ,NEAR GOLNAKA RAILWAY BRIDGE Garbage collector's are taking 80rs from everyone. If we question them,they are giving warning that they won't collect garbage from my house. And the amount what they're asking is not constant,every month they are increasing amount .
Thank you

Nitesh on 12th Feb 2020, 5:52pm | Permalink

GHMC officer not taking any action same issue I had raised where officer don

Naveenraj G on 12th Feb 2020, 10:06am | Permalink

Hi sir,
GHMC trash collected people are having very rude behavior and they are collecting 80rs from every one and every month they are increasing the amount.
Address Amberpet,Golnaka,near golnaka railway bridge.
Kindly take action
Thank you

Uma on 10th Feb 2020, 9:47am | Permalink

Khajaguda, Opp. Oakridge school : The garbage workers are recklessly burning trash at multiple places. Near the electric poles. Are collecting plastic covers and burning them too.

Venkatesh on 9th Feb 2020, 3:01pm | Permalink

Hi, i stay in Men's hostel in BK Guda, Near Balkampet temple. We have been facing water, infrasturure, food problems in hostel. we complained to hostel owner but no use from him.Shall i complanit directly in GHMC? or in local police station? not only this shotel, most of the hostel owners doing this. Before joing they say many, but once feee paid no responce from them, unfortunately many students don't have other option to live in Hyderabad as they individually can't bare rents. we requesting you to check regualrly all hostels & hotels & take serious actions.

K UMADEVI on 8th Feb 2020, 5:28pm | Permalink

MY NAME.KAMISHETTY UMADEVI (ONLY NAME) DVS NAME BEFORE ENTER PLEASE DELITE DVS PTIN NO 1140509733 DAYAR GUDA KUKAT PALLY MY CELL NO 9866632766

Lasya on 7th Feb 2020, 11:45pm | Permalink

Garbage collection..
Ghmc members collected cash from evry person 70 rupee's for garbage collection... This too much

Lasya on 7th Feb 2020, 11:42pm | Permalink

Ghmc persons collected cash from evry person 70 rupee's... This is too much

Sarita Apartment Owners Associ on 7th Feb 2020, 9:27am | Permalink

Wastage /Garbage Collection
Not collected for last two days from Sarita Apartment Road #4 Banjara Hills 500034.Radha is monthly money collector and Laxman is supervisor .Both not responding

Sameera on 6th Feb 2020, 12:11pm | Permalink

I would like to inform you that there have been too many used cars sitting on roads in the vicinity of Vishwasnagar, Gudimalkapur. The garbage gets collected under the vehicle and it becomes a breeding ground for insects, rats and stray dogs. Also, it creates disturbance for travellers using the road. So, I kindly request you to get rid of these old/unused cars and place restrictions on those who use public roads to keep their vehicles. Your consideration is much appreciated. Thank you.

Supriya on 5th Feb 2020, 7:01pm | Permalink

The mosquito menace in Alwal(Jai Jawahar colony, Bhatia bakery) has become unbearable for the residents... The GHMC Alwal never takes any interest in taking any preventive measures.... Spraying of mosquito repellents is never done even during the rainy season... It has led to a free breeding of mosquitoes...
Pls take immediate measures

Muhammad khan on 5th Feb 2020, 6:09am | Permalink

Thanks

Muhammad khan on 5th Feb 2020, 6:08am | Permalink

Recpct sir I am at khertabad cintal busti market road neer 3 star bekri wee have ghmc water problem last 8 days so please halp

496 - 510 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST