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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 1476 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Lasya on 7th Feb 2020, 11:42pm | Permalink
Ghmc persons collected cash from evry person 70 rupee's... This is too much
Sarita Apartment Owners Associ on 7th Feb 2020, 9:27am | Permalink
Wastage /Garbage Collection
Not collected for last two days from Sarita Apartment Road #4 Banjara Hills 500034.Radha is monthly money collector and Laxman is supervisor .Both not responding
Sameera on 6th Feb 2020, 12:11pm | Permalink
I would like to inform you that there have been too many used cars sitting on roads in the vicinity of Vishwasnagar, Gudimalkapur. The garbage gets collected under the vehicle and it becomes a breeding ground for insects, rats and stray dogs. Also, it creates disturbance for travellers using the road. So, I kindly request you to get rid of these old/unused cars and place restrictions on those who use public roads to keep their vehicles. Your consideration is much appreciated. Thank you.
Supriya on 5th Feb 2020, 7:01pm | Permalink
The mosquito menace in Alwal(Jai Jawahar colony, Bhatia bakery) has become unbearable for the residents... The GHMC Alwal never takes any interest in taking any preventive measures.... Spraying of mosquito repellents is never done even during the rainy season... It has led to a free breeding of mosquitoes...
Pls take immediate measures
Muhammad khan on 5th Feb 2020, 6:09am | Permalink
Muhammad khan on 5th Feb 2020, 6:08am | Permalink
Recpct sir I am at khertabad cintal busti market road neer 3 star bekri wee have ghmc water problem last 8 days so please halp
Muhammad khan on 5th Feb 2020, 6:07am | Permalink
Recpct sir I am at khertabad cintal busti market road neer 3 star bekri wee have ghmc water problem last 8 days so please halp sir
KJ Sadananda Rao on 4th Feb 2020, 8:55pm | Permalink
I citizen of Telangana resident of hphb colony, street light pole has been replaced in our street i.e near plot no 343 , HMt sathavahana nagar, st. Alphonsas high school, but the lights were not yet fixed, kindly fix the issue asap as we are worried about the stray dogs might bite, they lay under the parked car... Kindly fix the problem ????
K J SADANANDA RAO on 11th Feb 2020, 10:05pm | Permalink
I would like to bring this to your notice that I K J Sadananda Rao president of our colony, SATHAVAHANa NAGAr , KPHB the above complaint is not yet resolved, actually the street light pole were replaced in our street near PLOT no 343 , kindly fix the street lights as early as possible.
Venkat on 4th Feb 2020, 9:50am | Permalink
I would like to bring it to your notice regarding an open garbage in pallavi estates, yellareddy guda, ameerpet, which causing lot of foul smell and flies coming into our apartment. Could you please take necessary action at the earliest.
A. Koteswarao rao on 3rd Feb 2020, 9:41am | Permalink
There is a dead dog lying in the corner of open plot opposite my house. My address is plot no.123, Telecomnagar, Gachibowli, Hyderabad. Pl lift the dead dog and garbage around it immediately as it’s spreading foul smell and getting contaminated.
Praveen on 2nd Feb 2020, 12:45am | Permalink
I stayed in the Sarath defense colony, Rice mill Road, muthangi for 2 years. In our local area, all drainages were stocked and water from drainages floats on the roads. In front of some houses covered with drainage water too. It will cause many problems for the people who lived in our area. So kindly consider our problem as a serious issue and we will be waiting for the quick response. Thank you sir/madam.
Anonymous on 1st Feb 2020, 2:00am | Permalink
The Municipal Commissioner, GHMC, Hyderabad. date 2/1/2020 .

Sub :- Please Inspect the construction in New bhoiguda metro pillar 16 opposite !!!


We regret to bring to your kind notice to GHMC official , Please Inspect the construction in New Bhoiguda metro pillar 16 opposite , hence we are facing a problem of congested road ,we are unable to drive two wheeler, three wheeler and four wheeler, even the footpath is not visible not only for vehicular moment even pedestrians who walk are facing difficult as most of the construction material is left on the road for days and months till the construction work is finished. Please requested to come and look into construction work on urgent basis as there is no setback area left for road facing. This is not stopping with one construction as most of the other new constructions are encroaching and constructing as they want by taking inspiration from neighbors.

I as a citizen ask you to kindly take a visit and check the constructions.

I am expecting an early action and permanent solution to this grave encroachment.
Divya on 31st Jan 2020, 10:36am | Permalink
Cutting of trees in our appartment
Gourav Tripathi narayanguda st on 31st Jan 2020, 9:53am | Permalink
The garbage taker named kavita comes once in a week shouts at us and takes 100 ruppes every third week
Arun on 29th Jan 2020, 9:07pm | Permalink
Dear all,
Here Hemanagar Bodupal road number 2,daily dust collection not done properly.For month ammount taken about 150,
Kindly help to take dust daily.
As per pradanmantri modi sir announce swach bath not immpumented in my area.
Kindly help and solve the problem
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