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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 1476 COMMENTS  |  NEXT  |  LAST
Durga Manikantha on 18th Feb 2020, 8:27pm | Permalink
GHMC trash collecting people are parking the vehicles with trash beside our building and if we are asking to remove they are reacting very harsh. THe location is GHMC No: 8-4-371/B/108, Saradhi Nagar Co Op Housing Society. Borabanda. This is not the first time evvery time GHMC giving warnings and they are parking on roads and bathing on roads infront of our gate. What should we do?
Shravan kumar on 18th Feb 2020, 12:49pm | Permalink
Garbage collection charges.
I am resident of Bhoodevi Nagar, Alwal. GHMC trash collecting people are having very rude behavior and they are collecting 100rs from every one. If we question them they give warning and leave the trash uncollected.
Kindly take action and release revised collection charges sheet if any.
Thank you
Sandhya on 18th Feb 2020, 9:54am | Permalink
I request you that there is multiple mongrels(street dogs) in our street on road no 10, reddy enclave, temple alwal, near Alwal cheruvu katta which are making a new tasks for people in night times to sleep and attacking children of all ages (2-9yrs).And we are very were disappointed by the service by the dog squad and they never respond to the spot.

A.PANDURANGARAO. on 17th Feb 2020, 3:50pm | Permalink
my name is A. PANDURANGA RAO i have been filed a petition seeking justice against the illegal construction of an apartment at plot nos 90&91, self finance colony , vanasthalipuram on 08.02 2019. Till date no action was taken by GHMC so far. The builder has sold the adjacent area of my house in which i have objected for set back of apartment. between my house and apartment . There is a 8 feet small place sold and now they tried to construct a small house with a reason 55 yards not required permission. They also plan to cut 12 years NEEM TREE . THIS IS THE FATE OF RESIDENTS of GHMC AREA. THIS IS THE MAINTINANCE OF GREEN BELT. NOW THEY PLAN TO PLANT LAKHS OF TREES WHEN shall THEY GROW. . I REQUEST TO TAKE NECESSARY ACTION.
Mohammed shabaaz. on 17th Feb 2020, 9:42am | Permalink
My name Mohammed shabaaz . On 17-2-2020 opposite alpha hotel my shop is there in the abdul sattar of the opposite of my shop so many peoples are standing and giving trouble for shop owners so sir please come and see opposite alpha hotel lane my contact number is 6305978209
Mujaffar on 16th Feb 2020, 5:07pm | Permalink
Mujaffar from rajendranagar premavatipet past few months I have given completely regards dranag was over flowing not cleaning past 2years no GhmC person has visit hear pls chk updates (9581881188)
G.Pavan Sagar - 8801363546 on 16th Feb 2020, 11:49am | Permalink
It seems years water flowing everyday in front of my house no one are responsible or bothered not sure from were ??? Water is coming !!! And people constructing building beside us are least bothered of covering building with cover so that cement or full of dust will not be effecting or suffering a lot with cement dust.. Needful...??
M.Rahul on 15th Feb 2020, 7:54pm | Permalink
Hloo sir
I am engineering student of mahaveer institute of science and technology (vasyapuri ,bandlaguda)
There is a pond named (palle cheruvu) the localitys of that area are dumping the plastic and other wastage into the pond and polluting the pond .
So please take the action and required measures to prevent these
Please consider these issue and save the environment ???? ????
rahulyadavmallethula99 on 15th Feb 2020, 7:57pm | Permalink
The adress of the pond(palle cheruvu) is vyasapuri bandlaguda near mahaveer institute of science and technology
P. M. Nair on 14th Feb 2020, 5:14pm | Permalink
Can I know the e mail id of zonal commissioner in charge of Rajendra nagar ares
Asha Bhavani on 12th Feb 2020, 10:18am | Permalink
Hi sir
I AM FROM AMBERPET,GOLAKA ,NEAR GOLNAKA RAILWAY BRIDGE Garbage collector's are taking 80rs from everyone. If we question them,they are giving warning that they won't collect garbage from my house. And the amount what they're asking is not constant,every month they are increasing amount .
Thank you
Nitesh on 12th Feb 2020, 5:52pm | Permalink
GHMC officer not taking any action same issue I had raised where officer don’t bother to hear also
Naveenraj G on 12th Feb 2020, 10:06am | Permalink
Hi sir,
GHMC trash collected people are having very rude behavior and they are collecting 80rs from every one and every month they are increasing the amount.
Address Amberpet,Golnaka,near golnaka railway bridge.
Kindly take action
Thank you
Uma on 10th Feb 2020, 9:47am | Permalink
Khajaguda, Opp. Oakridge school : The garbage workers are recklessly burning trash at multiple places. Near the electric poles. Are collecting plastic covers and burning them too.
Venkatesh on 9th Feb 2020, 3:01pm | Permalink
Hi, i stay in Men's hostel in BK Guda, Near Balkampet temple. We have been facing water, infrasturure, food problems in hostel. we complained to hostel owner but no use from him.Shall i complanit directly in GHMC? or in local police station? not only this shotel, most of the hostel owners doing this. Before joing they say many, but once feee paid no responce from them, unfortunately many students don't have other option to live in Hyderabad as they individually can't bare rents. we requesting you to check regualrly all hostels & hotels & take serious actions.
K UMADEVI on 8th Feb 2020, 5:28pm | Permalink
Lasya on 7th Feb 2020, 11:45pm | Permalink
Garbage collection..
Ghmc members collected cash from evry person 70 rupee's for garbage collection... This too much
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