GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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706 - 720 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

A BALARAJU on 4th Oct 2019, 8:23pm | Permalink

Gd evng sir, we d residents from shankeswar bazaar, back to ramalayam near saroornagar lake, facing dirty smell n overflowing of drainage past 4 days, called by phone, but nobody is receiving, PL rectify it asap, thank you.

Urvi on 4th Oct 2019, 6:35pm | Permalink

There is a ammavari temple opposite Reddy Women's college Narayanguda. This temple plays loud music all day and uses mike for all the bhajans and aartis. This is such a nuisance. Who gives them permission to play loud music and disturb the whole residential area. We have old age people and infants in the building and they are suffering because of that. After repeated complaints to GHMC action has not been taken.

abu on 4th Oct 2019, 4:41pm | Permalink

Dt:4-10-2019
Sir, am a resident of rasheed colony, shastipuram, hyderabad.
Here in our colony illegal scrap companies and lorry servicing centers are demolishing the roads, main halls, electric wires and poles.
Everyday we face many problems from high load lorries. I request to take an action.

Yours faithful.

nmannan84@gmail.com on 4th Oct 2019, 12:12am | Permalink

Yes the below comment is true , the ladies would stand and sell pots standing on road and if any one breaks their pots they call their men from home and tell them to beat.
Please take some action.

Ruby Desai on 2nd Oct 2019, 8:39pm | Permalink

Dt:2-10-2019
Sir, am a resident of kutbiguda, kachiguda ,hyderabad.
Here in our area opp lane to aryasamaj mandir lives two potters , they have encroached the quarter of the road and make nuisance ,
When the traffic jams in that area if any one hits the pot the shop owner trashes them very badly as if they bleed.
Last month they beat up my brother and asked ransom.
My request is to remove their pots or shift them inside their house else take serious action against them,
Yours faithful.

Reporting of comment disabled.

Mohammad Khaja Qhamaruddin on 2nd Oct 2019, 8:13pm | Permalink

We need help regarding Garbage in Tollichawki paramount hills they are not picking our garbage we are getting sick because of garbage I request to take an action

M Sudhakar Reddy on 1st Oct 2019, 8:25pm | Permalink

Drainage manholes are overflowing since six months and no offical from GHMC is showing concern on us. We residents of pleasant park colony, hyderguda, attapur beg your concern on us and solve the problem asap.

Aaafaf on 1st Oct 2019, 10:53am | Permalink

Hi,iam residence of retigalli golconda back side of golconda area hospital , in our area almost main holes are over flow since last 3 months .i already complaint but no one should come and do the work . I request to commissioner and others come and see the situation of all streets . That cause of mosquitos and differnt type of fevers .
I hope that problem slove as soon as possible .

Selma Bilgrami on 30th Sep 2019, 6:52pm | Permalink

8-2-293/82/54A Has da Hts Apt Fort View
I have appealed to Water stagnation as well as entymology dept re a huge stagnant pond behind my apartment . Two vans of workers came , took photos and left . Because it is border of Sheikpet and Banjara HILLS . Can they not inform the right dept ? After all it is in Hyderabad

M.Balakrishna on 30th Sep 2019, 5:26pm | Permalink

Drainage overflow from past 6days no one is taking care of the issue.Due to this so many are affected with the viral fever called Dengue.so plz take the complaint seriously and move forward .
Venue:12-1-508/29 lalapet ,laxminagar

Lokesh on 29th Sep 2019, 10:57am | Permalink

Respected sir, from past 10 days we are facing the drainage overflow in our area and don

RS on 28th Sep 2019, 6:08pm | Permalink

Due to heavy rains last week there is an drainage overflow in our area for last 4 days, no one cares about this, this is causing health issues to the people residing here and the over flow is across the street, could you kindly take immediate actions on priority.
Address: Allugadabavi near Bala anjaneya temple

Mirza Mohammed on 28th Sep 2019, 1:08pm | Permalink

Drainage water is coming out of my drainage pet .pl come soon h.no 22-3-848 Shutarkhana lane,beside Sajjad sweets shop, Darushafa ,Hyderabad. My mob no is 7020673848

C. Srinivas on 28th Sep 2019, 12:32pm | Permalink

Sir, near Suchitra X road signal there is a girl there is 1 person cup water fountain he is saying he Gardner people sitting he is forcing argument with the people & he is plucking small flower trees putting in a carry bag & going I hope he is stealing small plants &he is spitting also there is no sign board people don't sit out side park in side we can understand don't sit kindly take care this thing if person is working in ghmc he supposed to where proper dress & I don't card kindly take care this matter thank you

Venkat on 27th Sep 2019, 11:38am | Permalink

Hello sir I'm resident of Hyderabad. As plastic in band in Hyderabad, few stores like SRI ARVINDH PLASTICS IN RAJ MOHALLA ROAD, KACHIGUDA uses less than 50 microns covers bringing from their house secretly to the coustmers. So, please take necessary actions as soon as possible, thanking you