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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
271 - 285 OF 1358 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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Konda.Venkanna on 1st Jun 2019, 7:31am | Permalink
Drainage leakage problem in 7days above plot no109 anupamanagar road no 9 hasthinapuram
farheen on 31st May 2019, 6:48pm | Permalink
ghmc people are not collecting wastage from our hone that chatta person comes once or twice in a month so people are throwing wastage in our surrounding....... i requst u take immediate action on that person who is irregular in his work but takes his payment on tim..... masjid e mohiuddin, ganesh temple, vanasthalipuram , Hyderabad..thank you
praveen on 30th May 2019, 7:19pm | Permalink
location behind telephone exchange , chandanagar.
regret for not sharing the location
praveen on 30th May 2019, 7:17pm | Permalink
Ghmc has given permission for contruction of pjpeline nalla to some corporate builders but only half was constructed and the other half was left over.

pls look into the matter as the nalla land also may be taken over by corporate builder.
pls look over
Karthik on 30th May 2019, 7:06pm | Permalink
Haha . Hope everyone could see this. Hundreds of comments are being advertised here to let people know that nothing gonna be happen. I love in Siddiqi Nagar which is beside Hitech City. I have noticed that there will be seperate Dustbin for each and every street over there
Why not here then
The garbage is not cleared from several days. The municipality is not working.
The area don't have any roads
The area is not so cleaned
There is no water supply for that.

Shit man. India is going downward.
There is no need to advertise Charminar to the tourists.please show the this hell. They should know that Hyderabad us becoming worst not good.
Shame on people who sit in that chair and do nothing.
Shame in them
Mohit Ratan on 28th May 2019, 1:06pm | Permalink
Hi Team,

i am a Resident of Badangpet Resides at H.no.33/75, TSR nagar, phase-2, near Tsr Swimming pool, Badangpet.

the drainage in our colony has been blocked and the drain water is been overflowing through manholes and also the drainage water got mixed with our homes bore well, and the bore well water is also smells like drain water ever since then we has given a complaint on 25-05-2019 at Badangpet Grampanchayat regarding this issue but those people have visited the location and said about this is a major issue we need to get a sewage cleaning machine and later on there is no signs of helpfulness from them.

i request GHMC to please resolve my problem and make us feel part of this health environment.

Thankyou.
Raghu on 27th May 2019, 7:22am | Permalink
Hello team,
I m staying at gangaram engineer enclave, khazana jewellery back side, opposite arhon school lane, chandanagar.
As we are facing a problem with drainage overflow since few months. Please look into the issue.

Thank you,
Raghu,
Lavanya mob 9640264399 on 25th May 2019, 12:08pm | Permalink
Drainage over flow sewage water is flowing over the road plz take necessary action
Location south venkateswara nagar h.no.9-103/4
Opp sairam theatre beside yadaiah complex malkajgiri
Pin 500047
Karthik on 30th May 2019, 7:02pm | Permalink
These people are just sitting there just for making money. No one gonna make India good . Shame on you people. You're not worth to be working there. Shame shame
B. Venkateshwarrao on 24th May 2019, 11:34am | Permalink
Sir we Quadhribagh Golnaka 83 ward we are facing Sewereje and Garbage and west’s meateril of big Appeartment 85 flares construction going they mix Sewereje line in our old line now every day Sewereje line blocks
Surender on 22nd May 2019, 5:56pm | Permalink
Good evening sir I m staying at narayanguda rajmohalla Reddy colony in our colony garbage collection is a big issue, GHMC garbage collection personal are not attending since 10 days . please look into the matter and do the needful
G. Venu on 22nd May 2019, 5:33pm | Permalink
Dear sir/ madam
In chandanagar Huda colony, near Blue bird school line lights are not glowing since 10 days. Please check and restore
G.Venu, 9000552028
P Rajkumar on 22nd May 2019, 1:34pm | Permalink
Dear sir our area fathenagar post office line opp ekalavya school as street light is not glowin still one month please kindly check and action sir

Thanking you Rajkumar
Bhavani punna on 21st May 2019, 3:35pm | Permalink
Dear sir , we are from narayanguda , concerned garbage collector is not coming to collect the waste since ten days , please look after the matter , no other place to dispose the house hold waste at our residence ..
Praveen on 19th May 2019, 12:10am | Permalink
Sir I'm resident of Kphb colony, kukatpally. We are living in Lig flats and problem is that we stay in 1st floor and the person who residing in 2nd floor their drainage water and rain water will fall directly into our house.The Owner and tenant of that house they are not responding to our problem and we raised a complaint in Ghmc kukatpally office in 2015 and 2016.We are continuously raising complaints about this issue and at last this Ghmc people they responded in September, 2018 and gave 3 notices to us and them to vacate the house as the building is very weak and in a situation so that it may collapse at any time so they said to vacate and they said to construct this house newly to solve this problem. We vacated our house in September 2018 and the people in 2nd floor they didn't vacate the house and they gave some amount and these Ghmc people remained silent. Now we are chasing these Ghmc people to solve this problem and they are not even responding to our people. We are living in rented house paying 10k per month from last 9 months leaving our house and can you help with this. I have all the notices given by Ghmc people and present they are not responding to our problem.Can anyone from Ghmc department is there to call me on my number 6300488639.I will explain this problem very detailedly
Lalita, 9704184231 on 18th May 2019, 11:22am | Permalink
Trying this number from morning and am unable to contact the customer care.
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