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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
466 - 480 OF 1239 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
m,.a.raheem on 25th Aug 2018, 2:05pm | Permalink
my name is m.a.raheem address 11-2-221 near nampally govt hospital nampally hyderabad sardar medical hall
our drainage has fulled and flowing. kindly send the staff immediatly.. 9391012530
M.Rohit kumar on 26th Aug 2018, 12:26pm | Permalink
Hello Raheem,
We are also facing the same problem, the drainage has become full and its overflowing.
Would like to know whether any steps have been take after you have informed here.
Dr. Narsimhadaas ph. 966612300 on 25th Aug 2018, 11:42am | Permalink
Dear Sir / Madam
Below attached compliant regarding encroachment on roads, causing difficult to turn vehicles.
Pls. Do needful ASAP.
Dear Sir/Madam,Swachh Namaskaram!!Based on your feedback your Grievance has been reopened.We regret the inconvenience caused.Ref ID : '170618116668'Officer : K. KARUNAKAR , ACP (7993360267 ) -Team GHMC
Narsimhadaas.racha on 25th Aug 2018, 11:48am | Permalink
Dr. Narsimhadaas Racha
Ph. No. 9666 123 004
Udaya Naga colony
Near Gemini colony Pochamma temple
Srinivasulu on 24th Aug 2018, 7:00pm | Permalink
We live at veerannagutta . hayathnagar near somaiah dabba .pin :501505.
Arrange new street light at new pole .
M.P.Rao,B122 Western Plaza,Beh on 24th Aug 2018, 5:35pm | Permalink
We are a gated community of 460 flats and families.This gated community is known as Wester Plaza behind Sheik pet Darga.Although we regularly pay the property tax regularly,we don’t have the basic facility of street lights.While there are street lights all over the colony it is totally dark opposite to our complex .Earlier also I made a complaint but with no result .We request early action.
Hina on 21st Aug 2018, 10:17am | Permalink
The road from Nilofer Hospital to Nisa Hospital is in pathetic conditions since 1 years No one from GHMC is interested to make or repair the road sorry to say the local corporator is more involved in making his 3 floor house with public money like us who pay tax than doing good for Red hills people
pavan on 18th Aug 2018, 10:49pm | Permalink
So many dogs in parvath nagar, tulasinagar borabanda. just now one dog bite me. i dont know what u guys do. please do something
Santosh on 17th Aug 2018, 11:04am | Permalink
Sir good morning I'm from malakajgiri area devinagar in my road problem in last 2 month but nobody was not resolving the problem pls resolve the problem Asap.
Swathi on 14th Aug 2018, 10:56pm | Permalink
సర్ మాది చింతల్ భగత్ సింగ్ నగర్ quthbullapur మాకు వాటర్ 5 డేస్ కి ఒక సారి వస్తున్నాయి వాటర్ లేక చాలా ఇబ్బంది పడుతున్నాం బోర్ వాటర్ కూడా రావట్లే జి హెచ్ ఎంసీ చెత్త వాళ్ళుకూడా 4 డేస్ కి ఒకసారి వస్తారు మంత్లీ 50 తీసుకుంటారు మీరు ఎవరు పట్టించుకోరా మమ్మల్ని
RAM on 13th Aug 2018, 6:55pm | Permalink
in my office oppsite one flexi printed plz remove it

RAM on 13th Aug 2018, 5:35pm | Permalink
Rajesh on 13th Aug 2018, 7:50am | Permalink
In ramnagar medhar basthi ,new achaiah nagar the garbage collected person was very bad behavior with womens and collecting 80 rupees of money take action on that wastee person name is sathi.
Santosh on 12th Aug 2018, 2:25pm | Permalink
Hi hello Sir good afternoon I request to you sir old department is vambay houseing scheme in papi reddy colony chandanagar lingampally who care not respond Sir this complain is this scheme has a robbery to locate person s the flat is 40 60 thousand sales sir please immediately action Sir
Saibaba R on 10th Aug 2018, 7:43am | Permalink
Removal of dustbin
We already said many time to ghmc workers to remove the dustbin and it was not removed. GHMC worker only dumps all the trash into the dustbin and it’s making lots of foul smell and mosquitoes... hope this can be taken care.

APHB colony
Market lane
gp on 9th Aug 2018, 7:43pm | Permalink
Water Pipes were unloaded alogside the colony lane in Neerajacolony,Tolichowiki for some work nearly 2 months back. But the work has not started yet ,pipes are blocking the road . Can GHMC bother about public inconvenience? Unless public give a complaint GHMC cannot solve the issue on its own.
Dinesh on 9th Aug 2018, 3:33am | Permalink
Hi Sir,

Iam resident of Papireddy nagar, Jagadgirigutta kukatpally the street dogs in our area are really trouble some , chasing the moving bikes and leading to injuries, entering to houses and causing trouble.

Request you to take proper action as soon as possible.
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