GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

1741 - 1755 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Syed Siraj on 21st Nov 2016, 11:31pm | Permalink

Sir our SR Nagar Main Road Opp: KK Hotel sir in dambar road damaged , due to that number of vechile daily skidding and accident are happening. Sir kindly fill with dambar in the gap at the earliest.

CH Deepak on 17th Nov 2016, 10:17pm | Permalink

Hello sir, this message in request that which is related to street light. I have already give a complaint but none of them have taking any action against to that.
There are couple of street lights which are in sequence are not functioning since from past more than 7 months and then these are opposite to mosque. The street was always covered with dark.
The location is at
17-1-181/M/15 darabjung colony, madannapet, saidabad, hyderabad, telangana, pin code - 500059. Landmark - near MCH ward number -17
Please do take an immediate solution for these complaint.

Thanks in advance.
Ch deepak.

Shiva on 14th Nov 2016, 4:39pm | Permalink

Hi I am Shiva from Telebhone Bhavan as there is tree beside our office which is tending into our premises its almost at breaking stage can you please allocate any one for taking an action on that. we don't have any other parking space for us to keep our cars. Hope an earlier response from your end @9396445535

venugopala chary cell 99491566 on 14th Nov 2016, 1:44pm | Permalink

Sir,
I am venugopala chary residing Pt.No.45-B H.No.1-10-1/45, Nagarjuna Nagar colony,Kushaigudaomes under KHAPRA Municipality..is requesting that since two days another layer of BT road being layed on our Road No.4 of our colony..which is almost near to the corner of eight houses lane..several times we submitted our representation to the concerned authorities for laying road on our small piece of lane,but no action is taken till date..i once reiterate to your ind authority to please look in to the matter and tae immediate action to lay the road at our small piece of lane at the earliest earlier they said it was laid long back but it is buried with sand and dump of mud etc,,it seems the road being layed now been layed thrice..but why our small piece of lane road be another time...? water is logging because of all debris dumped in this lane.I expect the favourable action rom your end sir
awaiting reply
thaning you sir
venugopala chary
cell 9949156614.

sudhakar on 12th Nov 2016, 11:03am | Permalink

Thanks for solving street complaint at bharath Nagar colony, ramanthapur, please one more pole street light not coming h.no.3-5/8 opposite this land mark st.john's high school board

sudhakar on 14th Nov 2016, 12:44pm | Permalink

Street light complaint of H.No:3-5/8, in bharath Nagar colony, ramanthapur,
St.John's high school board and opposite to given house no. Kindly solve as earily as possible

sudhakar on 16th Nov 2016, 10:20am | Permalink

Not solved as on today what happen I have written two times mail dtd 12th and 14th and now. Please solve immediately

venkata ramana yadav on 10th Nov 2016, 11:15am | Permalink

i v.venkata ramana yadav sanath nagar hno 277 srt last two months garbage boy not taking wastage reguarly we have been complain to mr,devender goud at s.r.nagar ghmc office but no seriousness the boy demanding Rs,300 per month, my mobile nos 9177525286

V .Suresh Goud # 7306288532 on 9th Nov 2016, 5:04pm | Permalink

Thanks GHMC

V . Suresh Goud Mob # 73062885 on 9th Nov 2016, 5:02pm | Permalink

Thank U Very Much For All GHMC Staff for Sloved Our Colony Street Light Problem ... GHMC Work is Good Once More Thanks .......

ASHLESH BLN 9441618565 on 9th Nov 2016, 4:04pm | Permalink

I am the resident of Musheerabad. It is unpleasant to lodge a complaint against water works department that for the past 15 days there is a drinking water pipe line breakdown and the water is flowing on the roads like gaga river. It was observed and anticipated a repair all these bygone days but, the water works department is very much reluctant to attend the problem. Hence, the authorities may intervene and solve the problem at the earliest

Lucky on 8th Nov 2016, 11:22pm | Permalink

Garbage is not collecting properly in adarsh nagar, serilingampally. We are facing severe issue with this.

U.S.UDAYA CHANDRA on 4th Nov 2016, 9:51am | Permalink

Sir
Since the past ,what all debris is collected or dumped on the road sides or on open plot areas by unknown , is unattended to in KRISHNA NAGAR MOULALI HYDERABAD under GHMC KAPRA , May I expect that this will be attended to under SWATCH BHARATH SCHEMEIMMEDIATELY.
Thanking you,
U.S.Udaya Chandra, Gen Secretary, Krishna nagar colony welfare association, .cell 9440268055

Rajesh Mishra 8297053377 on 2nd Nov 2016, 11:00pm | Permalink

Hi GHMC Team,

MY name is Rajesh Mishra, I stay at subhash nagar, IDA jeedimetla. today a group of people came from GHMC saying they are doing survey for 50fts nala for fox sagar and they took measurements of complete colony. they also said all the resgistered houses will be removed which ever comes in the route of NALA. my schooling and child hood was in the same colony for like 30 years now and never saw any nala in the plan before and didnt here from our gandparents too. why now damaging so many people houses and they life. when asked with GHMC team members who came today they said its Irrigation departments plan and they have layout. which they cannot show to local people. no answers to any question. we asked by saying one word they are putting our mouth shut saying, we are just working with orders provided.

TrueIndian on 2nd Nov 2016, 3:46pm | Permalink

Illegal bores and Illegal Car Workshop at Vinayak Nagar, Hafeezpet Hyderabad. Even court as given orders to seal the bores and illegal water plant. Shame on Govt. and Shame on GHMC.

Anuradha patalay on 1st Nov 2016, 6:40pm | Permalink

Garbage dumping area created by sweepers in my lane between Katak Mahindra bank and Domino pizza .

. Nagalakshmi on 1st Nov 2016, 1:00pm | Permalink

Dear GHMC begumpet is heart of the city so many people walk in this area garbage is dumped near Vivanta taj hotel it is very hazardous to people walking in this area and one more area is people throw dust in front of wall while walking mayur marg to. Chiroti garden it is stinking whole mayuri marg it is breeding ground for deceases cleanliness is requested on daily basis Pl. Provide proper dustbins at selected areas

1741 - 1755 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST