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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
856 - 870 OF 949 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Srinivasa Rao on 16th Jan 2016, 1:08pm | Permalink
Hi My Name is Srinivasa Rao form Moulali Housing board colony phase-1 here grabage boy is not working properly he is not lifting the garbage for every one he is taking garbage for selected houses only kindly change the garbage phone no is 9949358828
Mario stephen on 14th Jan 2016, 1:56pm | Permalink
Sir, Drainage problem the wastage has been kept on road in front our house it smells bad. so,please kindly solve this problem. 12-14-380, lalapet ,vinobhanagar lalapet secunderabad
Jayakumar k on 9th Jan 2016, 11:15am | Permalink
Sir,One Street light in our street,Suryanagar colony Phase 3 in old alwal is not working since one week.There are lot of stray dogs are also wandering and nuisancely barking in whole night.This is a great trouble for old aged people and little babies in the colony.Pl take necessary action for both the complaints.
mm shareef.cell.9885336969 on 8th Jan 2016, 8:59pm | Permalink
graivance cell action is prompt but graivance is rooted to field staff they never take action specially town planning staff this in turn boon for them.thereby damaging the image of online graivance exellent idea.All the best
rajagopala rao on 4th Jan 2016, 1:55am | Permalink
A complaint against H.No. 1-1-404/208 is pending ever since 1.4.2009 just for updatation of payment of taxes paid from 2009 till the date. It is issuing illegal demands claiming excessive property tax. Though the matter in detal is brought to the notice of the ASST.Commissioner, CIRCLE:3, Saroornagar GHMC, Hyd. the Asst. Commissioner, GHMC., Saroornagar CIRCLE_3 is not evencing interest to solve the grievience.There is contineous channel of correspondence ever since 1.4.09. Legal notices also issued but the corporation is deliberately issuing illegal demands without caring legal notices. Therefore the immediate attention of the ASST. Commissioner, GHMC, circle-3 is drawn to solve my grievience to avoid delay in payment of tax.
G.J.SHANKAR on 2nd Jan 2016, 7:43pm | Permalink
hello sir
ghmc quthbullapur
drainage manhole is broken in side infront of my house and whole compound wall is wet& bad smell due to drainage leakage and that bad leakage enter in my water please please please solve my problem my details g.j.shankar, is 18-83, girinagar 127 ward near ration shop ,CELL 8686424924
T.Vijayalakshmi on 31st Dec 2015, 11:09am | Permalink
My CAN No.024205809. The drainage in front of my house has choked since 3 days, my complaints over phone to access the concerned staff are in vain.
Kindly arrange to clear the drainage at the earliest plaese.

1-6-37/1, Road No.38-A, Near SVS Plaza Apts,
Narasimhaswamy Temple Lane,
Chaitanyapuri Colony,
Sangeetha Kosuru on 18th Dec 2015, 12:13am | Permalink
Hi GHMC Electric department,

The street lights in the complete Nagarjuna nagar colony is not working. The entire colony roads are in dark. This lack of lights is causing all kinds of nuisance activities and very unsafe to walk post 7 pm. The address is 8-3-903/4/3, Nagarjuna Nagar colony, Ananda Apartments, Ameerpet, hyderabad 500016. for any more information on the same issue kindly reach out to me at 9885078811. Would request the concerned authorities to look into the issue as soon as possible.Thanks
saleem on 14th Dec 2015, 12:10am | Permalink
dis is my Grievance Number 2015-11-W209457, Circle-4A,Ward:19-Saidabad, Complaint - Unauthorised Construction ,Sri Purushotham Rao, ACP Not Teak the action my complint way I m complint in 17/11/2015
Ajit mehra on 4th Dec 2015, 1:54pm | Permalink
Our drainage pit is full & drainagewater is overflows, please do needful job as soon as possible . One more thing i want discuss here my father name is ajit mehra but u people written as ajay mehra which is very disappointed how can u do this. Shah ali banda 23-6-893/1, mubarak bagh behind sudha threatre. 04024576787
raj on 3rd Dec 2015, 12:34am | Permalink
Dear sir
In chaitanyapuri road no 36 there are full mosquitoes from which we are getting viral fever nd etc ., since more than 18 months no mosquitoes spray work coming to our area we are suffering a lot of problems in our locality kindly send the people for the same
M Bindu Madhavi on 26th Nov 2015, 4:39pm | Permalink
In Srinagar Colony, the road opposite to INDIAN BANK is full of stray dogs. They are causing danger to the people in the locality. The concern authorities are requested to pay immediate attention to the subject and arrange for capture of them immediately
K.NAGARAJAN on 18th Nov 2015, 6:07am | Permalink
Street lamp Pole No.161 300 3383 003 at Brahmanwadi BEGUMPET Is not burning and repaired it works for only few days and fails again . This happens only to this lamp. There seems to some problem with the whole set which may have to be replaced With the winter setting it is dark in the morning and causing difficulty for the morning walkers Please do the needful I AM HAPPY WITH THIS ARRANGEMENTS CONGRATS FOR THE TEAM
syed omer on 16th Nov 2015, 1:17pm | Permalink
We have a drainage problem in bandlaguda alinagar area I don't know where to give cmpln n how so pls help us
SAM on 13th Nov 2015, 3:24am | Permalink
Dear Sir,

Worst things happening in Ameerpet Hostels. The hostels atmosphere is more than like a Rats dead smell, and coming to the food you can find STONES instead of rice, dal and curry. The bathrooms are like DRAINAGE and daily people are bathing in the drainage itself. Water scarcity can’t explain that hell. If anyone wants to go to bathroom twice a day in that ones he has to go to PUBLIC TOILET. In drinking water you can find MUD. For collecting the hostel amount the hostel owners come on time, they dint even miss a single day. The hostel amount is unbearable expense for a normal person. You can find 6-8 people in a small single room and there will be a common bathroom for almost 40-50 people. No one there questioning about them. Please someone come and check if am wrong.

There’s no match for the hostel amount what we people paying and what people are eating and how they are staying
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