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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Shilpa on 20th Apr 2016, 8:46am | Permalink
Near rezimental bazar secunderabad opp to saluja nursing home lane is completely filled with drainage water, drainage is over flowing.
Request anybody to take this issue further & resolve.
madhu kumar on 19th Apr 2016, 5:10pm | Permalink
Dear sir we are facing problem due leakage of drainage since 3 days. Add gowlipura near old kallu compound.pl kindly respond.add charminar
sriram on 18th Apr 2016, 2:12pm | Permalink
Dear sir,
We are resident of Secunderabad Street light not functioning past 1 month OPP Pochama temple satyapuri colony Machabolaram near Select talkies, secunderabad-10 Please take care of this issue as early as possible..
Thank you.
uma maheshwari on 16th Apr 2016, 10:37am | Permalink
Dear sir,
We are resident of north lallaguda facing street light problem since 1month.Please take care of this issue as early as possible..
Thank you.
V.krishna mohan on 7th Apr 2016, 7:03pm | Permalink
Ghmc Rcpuram area 4dogs found dead near bhel railway station beside bdl colony
Prasad on 4th Apr 2016, 12:24pm | Permalink
I don't understand, why GHMC have a feature to pay the online property tax. I have paid well in advance full tax for years 2015, 2016 through GHMC online. Still it is showing outstanding with ROI.
Which is not acceptable. I have raised a Grievance Number: 2016-04-W238971
too. Please look into this issue and provide resolution as soon as possible.

Intresting fact is, I got a message to my mobile with some contact number and person name, when I am trying to reach him - Mobile number is not in service :)
srinubabu on 4th Apr 2016, 6:29am | Permalink
My can no 617680876, I am not getting drinking water from last 3 Months.our neighbours put motors on drinking water illigally,Please take necessary action.
Thanks,

With Regards,
srinubabu phno 7331157568
Naveen Kumar S on 31st Mar 2016, 12:16pm | Permalink
FW: Circle : 14 -- Kukatpally -- Muncipal Tax : TPIN : 1140204142

Hi,

I have paid complete municipal tax on 28th feb 2014 and still it is not reflecting in my account. I have visited GHMC office for couple of times and submitted all my documents [Payment receipt, HDFC Account Statement] ..etc but still no luck.

Money is gone and no one responds on this and GHMC officials says that I have to pay my full amount again and they cannot do anything here as it is my mistake that I have paid onlie.

They want to punish me for this so that I will remember and will not do this from next time .. is this the way you respond to customers ?


I am attaching my documents [notice being served, Payment receipt, and Bank statement] for your reference. Please beg you to do the needful.

Regards,
Naveen S
Veera on 4th Apr 2016, 12:19pm | Permalink
I had similar problem, is it got resolved now or still you have to pay full amount
Sai Krishna on 26th Mar 2016, 5:11pm | Permalink
Sir,
Greetings!!!

Thank you for the quick and immediate action taken in lifting the garbage from the temple premises.
We request you to please put a banner for not putting the garbage in the same place,

Thank you.
Sravan kumar on 22nd Mar 2016, 11:49pm | Permalink
Dear sir,
Myself sravn(shapur nagar) I stay 7-96/1 shapur nagar near jeedimetla opp to nalla pochma temple,500055.
So problem we are facing is smell which is coming draingae and we are able to sustain the smell an no one is able come and clean the draingae.so pls take actiin.
V.SureshGoud on 22nd Mar 2016, 1:01pm | Permalink
To ,
Respected SIR & MADAM ,
Hi , Sir or Madam My Name is V. SureshGoud I am from H.No 1-2-212/4/K , Eshwaramma Basti , Near E-Seva , DomalGuda , Hyderabad - 500029 . In Our Street 3rd Pole StreetLight is Not Glowing & Last Pole Light has TURN & MOVED Please slove this Problems . Thanking U All GHMC Staff .
lavhon on 18th Mar 2016, 1:06pm | Permalink
iam pushpa latha my address is lalapet secunderabad hdfc atm beside lane total dead end.
pushpa latha on 18th Mar 2016, 1:02pm | Permalink
theres a construction going on beside my residence and the material is dumped right infront of my residence due to which the drainage was blocked twice and again it repeated the construction was stopped since three months but this lead to skidding of bike we informed the owners but they are careless i hope you will look in to this issue. please sir.....
praveen on 12th Mar 2016, 3:22pm | Permalink
ghmc khapra,
boor water is not coming near dummaiguda new indra nager colny fnecessary actionor one month pl take
Ayesha on 11th Mar 2016, 10:21am | Permalink
Sir,

I wish to draw your attention to the grave danger to the health of many children posed by the vendors, vehicles outside the St paul's hi-tech High School near Begum Bazar.

The waste materials and other danger things were randomly disposed by these people near our school locality without any fear. Because of these, much dirty smell is spreading over and near our school locality. Last week fifty children were down with diarrhea and some other diseases. Their sudden illness was suspected to be caused by these waste garbage’s.

The school authorities tried to prevent the garbage’s from spreading near our school’s locality but to no avail. They are continuing the same after the removal of bin this is done by the local sweepers they are just dumping the waste near the school.So we are cordially requesting you to please take immediate steps to ward off this source of hazards to our health.
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