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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
646 - 660 OF 807 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
M R K Sastry on 10th Aug 2016, 11:20am | Permalink
Non function of street lights since 3 months

Add.: M.R..K.Sastry
Plot No.29, H.No.1-2-36/2/2,ASRajunagar
colony Nizampet Road, Kukutpally,Hyd.85.
Mob: 9391021887.
venugopal on 10th Aug 2016, 7:25am | Permalink
drainage blocked at hig 143 phase v,kphb colony, near d mart and back side of rosary high school.please rectify the same
contact no 9396754421
Swathy valleru on 6th Aug 2016, 10:26pm | Permalink
Need a street light replaced with new light fixture along with the light bulb. It's a very old one that stopped glowing in road no 10b jubilee hills.
P.D.Ramamurthy on 1st Aug 2016, 4:58pm | Permalink
Street Light Not Glowing in Arora Colony - 1 Road No 3 Banjara Hills Hyderabad

Kindly do needful

Thanks & Regards
Jimmy Hormusji on 4th Aug 2016, 4:56pm | Permalink
Same at Chapel Road, The street is one way, just less than a KM away from Assembly, yet we feel we are living in a slum.
SriNivas on 30th Jul 2016, 8:11pm | Permalink
The number does not work 27x7. No one is re sponding
Dhanashree Ramanujam on 30th Jul 2016, 11:43am | Permalink
To whoever it is concerned,

Why these helplines are created when nobody ever respond to these numbers.Such a shame for the entire system. No wonder why our cities are so dirty and mismanaged.
Nirmals on 16th Jul 2016, 9:27pm | Permalink
Hi sir iam Ms.Nirmala staying in East anandbhag at malkajgiri
In my street beside my house one empty plot land in that everybody dump scrap & so much of disturb & bad smell & mosquito
From morning till night we should close the doors due to this please help us with solution .Requesting us to help sir/madam 8008077446
pradeepa on 15th Jul 2016, 6:16pm | Permalink
Illegal Building and Compound wall construction in Old Malkajgiri area
In old malkajgiri beside H NO:6-26 and near ramalayam temple close to appa temple people MR. Raju reddy are extending houses without any legal permission they have build a 3 floored building they have almost occupied the half of the back side lane with balcony and H NO:6-125 extended the compound wall at the back side and closed the entire lane kindly please remove the entire part . it is causing difficulties to go by vehicles in those lanes due to this. Kindly check the papers which belong to the residents and check whether there constructed area is not more than area mentioned in papers. A big centering stick fell down from third floor on the electric wires broken and transformers wires were broken and fell down on the road at that time four people were standing on the road and they frightened and ran away from the road and second time plastic covers tied to the front side of the constructing third floored building and fell on the wires and cause short circuit all colony people complained several times on this issues but the owner had yet not responded and continuing his work as usual .please take this action immediately else I need to raise the issue to higher level .Is this government where people are allowed to block the road without any permission that what is the use of others who are paying money and taking the land legally. take the action as earliest.i have also complained in GHMC compalint board but no response i had also made a grievance cell no 155304 and complained on this issue but no response and they said that they had given this compained to an officer i had contacted that officer several time but no response from him.please resolve this issue as earliest else this will be sent to both social media and news channels. PHNO : 8125296292
Veeranjaneyulu on 13th Jul 2016, 6:56pm | Permalink
I am staying in SR nagar near B K guda park. I would like to inform you that Drainage water was getting stagnated giving bad odour to people who are doing morning walk in that park. Please take necessary action to go clean and green which was main aim of Haritha haram program.

Gaddam Surender on 13th Jul 2016, 5:12pm | Permalink
street lights not working from past 15 days,please rectify the problem ,night time theft problems,so take immediate action , street no 2, himayat nagar, hyd 500029,mob .8500869928.
PRAVEEN on 7th Jul 2016, 3:10pm | Permalink
sreenivas Reddy-T on 4th Jul 2016, 9:56am | Permalink
on.02/07/2016 i visit Sun-Shine Hospital Near Paradise, Secundrabad along with my friend Mr.Mohammad Khasim for treatment and trying to park my four wheeler at. the Hospital, then the security people of sunshine Hospital informed me that, there is no parking place of Sun-shine Hospital to their patients, and suggested me that please park my car on streets in front of our hospital as the chairman of our hospital managed the GHMC AND CONCERNED POLICE, AND YOU HAVE NO PROBLEM, then i parked my car at. street, surprisingly the Traffic police imposed two Challans against my car, the said incident was due to inaction of GHMC FOR NOT TAKING action against the illegal construction of said commercial outbuildings.
sreenivas Reddy-T on 4th Jul 2016, 9:45am | Permalink
PLEASE take necessary action against the unauthorized commercial Hospitals/buildings without Parking place, resulting which their customers park their vehicles at street roads immediately the police /GHMC find and imposed fine/Challan on the said vehicles without taking proper action against the illegal construction. in that case what the genral public has to understand against the concerned authority and illegal construction.
malla reddy on 25th Jun 2016, 1:06pm | Permalink
old bowen pally milatary dairy farm,near the dust bin daily they are keeping the fire ask them not do this
prasad on 21st Jun 2016, 10:51pm | Permalink
sir in jeedimetla living people are suffering from companies smoke and more dogs are in streets plz take action
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