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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Samit on 7th Sep 2014, 3:41am | Permalink
I am complaining for street light from past 1 year at jubilee hills Road no 10c jubilee hills mpmla colony pleasant valley beside senior police plot no 240,241,242,243,244,245,246,247,248,249,250 their is no street lights n it's very dark in this lane it is very scary in the night n dangerous to kindly do the need full and switch on the street lights help me sir.....
rajshekar.n on 3rd Sep 2014, 12:05pm | Permalink
drinage problem at somajiguda,kapadiya lane, complent no:-1623
h k sharma on 21st Aug 2014, 11:33am | Permalink
poll no 132/722 st light not working from last one month, venkat rao pet secunderabad.
rockyraj.rakesh2 on 21st Aug 2014, 9:15am | Permalink
NO ONE CAME TO SURVEY OUR AREA NEARLY 100 HOUSES LEFT ABOUNDENT.PLEASE PURSUE JLNS NAGAR MALKAJGIRI PH NO 9949594554.
Xyz on 5th Aug 2014, 5:03am | Permalink
There is a illegal construction going on kavadiguda main road. They have permission for only G+1 but they have constructed G+4 on the main road opp petrol bunk. This is a bad example of using political power.
Xyz on 5th Aug 2014, 5:02am | Permalink
There is a illegal construction going on kavadiguda main road. They have permission for only G+1 but they have constructed G+4 on the main road opp petrol bunk. This is a bad example of using political power.
Xyz on 5th Aug 2014, 5:02am | Permalink
There is a illegal construction going on kavadiguda main road. They have permission for only G+1 but they have constructed G+4 on the main road opp petrol bunk. This is a bad example of using political power.
Gajnni on 17th Jul 2014, 4:45pm | Permalink
Sir/ Madam we are resident from Razdar Khan Pet Mangal hat Circle # 7. We already informed Mr. xyz... section officer and he visited the site and take a bribe to continue illegal construction at house # 13-1-424 and 13-1-425 Razdar Khan Pet Mangal hat. Please take a necessary action at illegal construction and stop the illegal construction...


Thank you,
xyz...
Sampathreddy on 5th Jul 2014, 2:35am | Permalink
Inspite maney complaints non of your official visited house no 6-3-596/102,naveennagar ,IIPM bulding lane, hyderabad, some builder illegally constructed 6 floors by encroaching the road ,officials closing their eye collecting bribe from the builder,it is strange in 250 yards of place 6 floors came,if this is TRS government god only helps
Yours
Sampathreddy
6-3-595/100
Naveennagar
HYD
sreedevi on 26th Jun 2014, 10:49am | Permalink
sir ,
we are resident of chandanagar we r already given complaint to deputy commissioner circle-12 at sherilingampally mandal regarding illegal construction in cellar by the builder . No action have been taken so far,so kindly oder the concerned authorities to take action as early as possible
HEMANT on 21st Jun 2014, 4:06pm | Permalink
I complaint for street lighting in masabtank creasent tower lane in night popele are come and drink in my lane. street light I completed but he dont have stock since two yers what can I do sir please help me
HEMANT on 21st Jun 2014, 4:03pm | Permalink
This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.
G C Solomon on 21st May 2014, 7:05pm | Permalink
Need for safe roads
Good roads is basic element of urban infrastructure, but that’s far too neglected by our civic bodies and other concerned authorities
These potholes filled roads are putting lives at risk.
These killer roads , not only cause serious injuries, these are also dangerous, as there have been instances of such roads having claimed lives of motorists, not to mention miscarriages suffered by pregnant women
http://ibnlive.in.com/news/hyderabad-teenager-falls-into-a-pothole-dies-after-bus-runs-over-her/409056-62-127.html
People and vehicles are prone to damages due to civic neglect and government’s indifference towards the tax-paying citizens.
Making roads safer should be among top priority, to prevent any further injuries and deaths caused by bad roads.
Whenever such incident happens, civic and other concerned authorities try to make some false promises, but not much efforts are put into implementing those plans. Soon its all forgotten, without any accountability.
Recently GHMC prepared a comprehensive action plan for development of the roads to maintain them including footpaths, dividers, storm water drains and laying of common cable ducts, etc,
It had to be stalled, due to poll code, hope this takes off as soon as possible, other wise its forgotten, and would be delayed further, citing possibility of roads getting damaged due to fast approaching monsoon. Wonder how many people need to die before the concerned authorities start doing their duty
Also would like request you to kindly enforce better traffic management.

Also its sad to notice that many bus stops do not have shelters, and people are suffering in scorching heat and are prone to get drenched in the rains, which are fast approaching.
hemant on 26th Apr 2014, 8:28am | Permalink
This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.
hemant on 26th Apr 2014, 8:23am | Permalink
I complaint for street lighting in masabtank creasent tower lane in night popele are come and drink in my lane thete is no street light I completed but he dont have stock since two yers what can I do sir please help me
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