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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
481 - 495 OF 949 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
bina krishnan on 24th Aug 2017, 1:34pm | Permalink
the 3 street lights on road no 4 subramaniam swamy temple road west marredpally secunderabad has not been functioning since the past 3 months the whole area is plunged in total darkness
WHY? on 24th Aug 2017, 11:53am | Permalink
Dear sir,
We are saffaring for drainage problem since last one week , 2days back given to complaint at kothapet muncipal office. But who will be not respond.
Sir, please slice the problem at plot no 1, C.T.O. COLONY, KOTHAPET, opp elactricity substation office, Mohannagar
Tku sir,
Contact No 9490618083
Tvr on 24th Aug 2017, 11:45am | Permalink
155304, 15503 this numbers not working
V S Rao. Mob no. 9959331380 on 24th Aug 2017, 10:05am | Permalink
Mogul pura road main road is to be repaired before Volta hotel for 3/4 meters.
mohammed ziauuudin on 22nd Aug 2017, 2:51pm | Permalink
I am resident of madina nagar, yasrab nagar, yakutpura, hyderabad. in madina nagar street a street lights are not working from fast one month due to that we are facing problems. last week only some electrical department employees changes old street light into new in nearest areas but nobody responding in that street so i kindly request you to solve the problem as soon as possible

Thanks and regards
mohammed zia uddin
madina nagar, yasrabnagar, yakutpura, hyderabad.
Rajesh Kumar on 22nd Aug 2017, 11:33am | Permalink
Lot of pigs are wandering with their kids in G Krishana Reddy Enclave Opp Bolarum Rly Stn and creating problems for the residencees
Rajesh Kumar on 22nd Aug 2017, 11:30am | Permalink
whenever number 155304 and 1100 is dialed geting "plz check the number dialed"
Ravneet on 20th Aug 2017, 10:34pm | Permalink
Respected sir

As ganesh chatruti is coming please keep Dustin every where not only in ganesh chutrati.but keep every time each and every where in hyd
I really appreciate the work ur doing ,
But only my advice to u is keep dustbin
B.Umakanth on 17th Aug 2017, 8:30pm | Permalink
Last week I complained that the street light in plot No.96,near shankar mutt, Motinagar,Hyd-18 is continuously flickering.The problem is still continuing.please attend to it.B.Umakanth,M-9502187640
durga reddy on 16th Aug 2017, 8:29pm | Permalink
did nt connect to my new line .. wt reason for..
Venkatesh on 15th Aug 2017, 3:21pm | Permalink
Cutting of tree in the amberpet, police line MRF show room back side 500013
The Commissioner,
Respected sir.

I would like to bring your kind notice that their is trees bending towards ground and which may fall at any time due to this the physical damage and also manual damage may cause so we request you to cut the tree as early as possible to avoid it. please take necessary action to remove the tree.
Thanking you

Yours Sincerely
MD zahed Hussain on 12th Aug 2017, 5:33pm | Permalink
Hello sir
Mosquitos in bandlaguda Noori Nagar ismial Nagar
There are many people field in fever and death plz take the action
T.N.VENUGOPALAN on 12th Aug 2017, 4:44pm | Permalink
Dear Kukatpally Municipal commissioner
Kukatpally, Hyderabad

Iam a resident of HIG 143 Phase V kphb colony,my neighbour is constructing house on fourth floor,this is against as per norms,unauthorised construction, please look in to the matter and stop the construction activities.
hig 143 phase V kphb colony ,Vth phase
Yunus Koonda on 12th Aug 2017, 3:12pm | Permalink
The Commissioner
We have a function hall on Raj Bhavan Road,Somajiguda and they cause a heavy pollution by open cooking irrespective of day/night . They have been told but they do not bother.
In the day and night there is a sound pollution which crosses over 45 decibles and the Police comes to stop it. This must stop.
We need your help.
Yunus Koonda on 12th Aug 2017, 3:05pm | Permalink
Firstly- Phone not connecting. Alternative number is needed
GHMC has to see because it is regaular passage area.
Tree near Babu Khan Millenium falling but it hangimg on the wire.
481 - 495 OF 949 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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