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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Rajesh Kumar on 22nd Aug 2017, 11:30am | Permalink
whenever number 155304 and 1100 is dialed geting "plz check the number dialed"
Ravneet on 20th Aug 2017, 10:34pm | Permalink
Respected sir

As ganesh chatruti is coming please keep Dustin every where not only in ganesh chutrati.but keep every time each and every where in hyd
I really appreciate the work ur doing ,
But only my advice to u is keep dustbin
B.Umakanth on 17th Aug 2017, 8:30pm | Permalink
Last week I complained that the street light in plot No.96,near shankar mutt, Motinagar,Hyd-18 is continuously flickering.The problem is still continuing.please attend to it.B.Umakanth,M-9502187640
durga reddy on 16th Aug 2017, 8:29pm | Permalink
did nt connect to my new line .. wt reason for..
Venkatesh on 15th Aug 2017, 3:21pm | Permalink
Cutting of tree in the amberpet, police line MRF show room back side 500013
To
The Commissioner,
GHMC,
Hyderabad.
Respected sir.

I would like to bring your kind notice that their is trees bending towards ground and which may fall at any time due to this the physical damage and also manual damage may cause so we request you to cut the tree as early as possible to avoid it. please take necessary action to remove the tree.
Thanking you

Yours Sincerely
Venkatesh
Hyderabad
MD zahed Hussain on 12th Aug 2017, 5:33pm | Permalink
Hello sir
Mosquitos in bandlaguda Noori Nagar ismial Nagar
There are many people field in fever and death plz take the action
T.N.VENUGOPALAN on 12th Aug 2017, 4:44pm | Permalink
Dear Kukatpally Municipal commissioner
Kukatpally, Hyderabad

sub: UN AUTHORISED BUILDING CONSTRUCTION AT KPHB V TH PHASE HIGT 142
Iam a resident of HIG 143 Phase V kphb colony,my neighbour is constructing house on fourth floor,this is against as per norms,unauthorised construction, please look in to the matter and stop the construction activities.
thanks
hig 143 phase V kphb colony ,Vth phase
Yunus Koonda on 12th Aug 2017, 3:12pm | Permalink
The Commissioner
GHMC
We have a function hall on Raj Bhavan Road,Somajiguda and they cause a heavy pollution by open cooking irrespective of day/night . They have been told but they do not bother.
In the day and night there is a sound pollution which crosses over 45 decibles and the Police comes to stop it. This must stop.
We need your help.
Yunus Koonda on 12th Aug 2017, 3:05pm | Permalink
Firstly- Phone not connecting. Alternative number is needed
GHMC has to see because it is regaular passage area.
Tree near Babu Khan Millenium falling but it hangimg on the wire.
Navaneetha.J on 11th Aug 2017, 8:13pm | Permalink
Iam working in TSTRANSCO, 220 KV SS Moulali, ECIL, Hyderabad. In our substation there are lot of mosquitoes due to which we are unable to attend 24 hrs duties of providing uninterrupted power supply peacefully and people working here are suffering from health problems due to mosquitoes.
In view of the above it is therefore requested to arrange to send your personal who work with fog machines to kill the mosquitoes to safeguard the public from unwanted dreadful diseases due to mosquitoes
K.RAGHUNATHAN 9492434737 on 10th Aug 2017, 10:27am | Permalink
MY COMPLAINT NO2017-05-W325352,2017-07-W338788 N0T REPLIED. IAMNOT ABLE TO VIEW GRIEVANC REDESSAL COLUMN
M Balamani on 7th Aug 2017, 7:36pm | Permalink
Sir,
Residing​ in bolarum in our area no street lights with that we area facing security problems so please immediately provide street lights and help us .
Mohan LAL K. on 5th Aug 2017, 6:46pm | Permalink
Respected sir, I am resident of your city. I am bring to your knowledge that the residence of the Meerpet, with H. No: 5-198, plot no-131, sarvodaya Nagar, Meerpet, Rangareddy district, Hyderabad. Here we are facing sevior problem with stray dogs and abanded dogs rushing over kids and citizens and hurting them. Plz take action sir. Thanking you.
Rani on 4th Aug 2017, 5:38pm | Permalink
Respected Sir,

I am the resident of 2-12/2,chanda Nagar, near to vijaya raghava apptmnt, bichareddy lane, Hyderabad - it is to bring to kind notice that the we are facing hardships due to the Dog-nuisense, around 25 to 30 street Dogs, wander in the by lanes and bite commuters of the area and further due to the barking of the dogs in the nights creating sleepless nights to the all the residence . I request your goodself to take immediate action and safe the residence from the Dog-menace.
Thankyou,

Sincearly,
Rani
8106094130
Pallavi on 4th Aug 2017, 11:56am | Permalink
Sir...
I am resident of MIG, 7th phase road KPHB near foot over bridge. Our garbage collector collects garbage alternate day and takes holiday on sunday.. it means in a week, he comes hardly 3 times. When i question him about it, he doesnot even care to answer my question. But he collects rs.50 for whole month. Please let me know whom to contact to address the issue.
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