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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 1905 COMMENTS  |  NEXT  |  LAST
Mrs. Tabassum Sultana on 4th Dec 2020, 6:48pm | Permalink
Dear sir,
I applied for white ration card in the year 2009. My husband met with accident and after that in the year 2016 he died. I never knew that I got the ration card already. I am a private teacher I have two kids. I thought I will apply for it now as it is open at present. It is showing already alloted. I never used it and as I am not able to manage with my expenditure and studies of my kids i thought of applying. can you suggest me sir what should I do. where should I go. I went to khairatabad, Anand nagar for complaining 2 times. They told me my area officer is not there. Please help me to solve my problem.
Abids circle area on 3rd Dec 2020, 2:06pm | Permalink
Abide circle on 3rd Dec 2020, 2:05pm | Permalink
anitharani7771 on 3rd Dec 2020, 2:04pm | Permalink
Abide circle
Anthony on 3rd Dec 2020, 1:53pm | Permalink
Sir I got the message that I received rs 10000 and not deposited in my bank a/c .eseva person had entered my Aadhar number in the place of my a/c number pl do the needful and consider my request thank u sir
J Chalapathi Rao on 3rd Dec 2020, 7:10am | Permalink
Drainage overflow in manhole opposite to ask residency apartment near little scholar school, New vidyanagar, Old PS, neredmet, secunderabad.
Very bad situation, bad smell, since 15 days.
Bhargavi on 1st Dec 2020, 9:25pm | Permalink
In our street a street dog was died 3 days back no ghmc employee not at al looking after it so pls kindly accept the request and clear it fast as soon as it possible as it near to mansoorbad pedda cheruvu

Plot no 15 ,sri ram hills colony,near sloka international school ,Sahar estates,mansoorbad
Bh.Rangareddy on 1st Dec 2020, 4:53pm | Permalink
The Commissioner
Sir, Kindly take a decision to cancel the special leave to the employees those those who didn’t in today’s elections
Manendra Singh on 30th Nov 2020, 12:30pm | Permalink
Dear Sir / Madam

Outside Bhagyashree Apts , Nagarjuna Ngr, Street No 2 , Lane No 14 , Landmark Mother Mary Statue ,Tarnaka, Secunderabad .. Drainage is overflowing during mornings , afternoons , ...

Called GHMC Helpline No couple of times and complained, but this problem is yet to be resolved ..

Request you to kindly look into this asap ...
Ravinder Reddy on 23rd Nov 2020, 9:28pm | Permalink
Hellow sir this is ravinder i am from hyderabad champapet 9-9-129/1, Reddy Colony, Champapet,Hyd. Sir infront of my house daily drainage leakage and waste garbage will be there and lot of smell will come we cant able to open the door daily. Colony people will throw garbage infront of my home. We are suffering this problem since 20 years sir. Once you can see the problem then you can understand over problem. So please i request you to solve the problem. 9391180159
Khalid Jambagi on 20th Nov 2020, 12:33pm | Permalink
Dear sir,

This is to inform you that in our area 14-15-20-156-26/B Anmol Residency Beside MJ Function Hall, Near Indane Gas Godown,
Radha Krishna Housing Society, Borabanda, garbage collectors are missing, once a week visiting in morning 4 a.m hours, we are facing a very hard time to catch them, please request you schedule them properly.
G.Navin on 20th Nov 2020, 11:24am | Permalink
sub:constructing more than 5plus floors unauthorized,illegal constructions at ,SR Nagar,Hyderabad areas Request immediate action to stop.

I invite your attention to the reference of HOUSE No.1/C, masjid lane,opp to orient cafe,S.R.Nagar request to take suitable action on the illegal and unauthorised construction of 5 plus pent house on 5th floor shops at ground floor no proper setbacks. Is there any permissions given for raising such a huge floors by GHMC, its total violation of GHMCLaws Request action to stop immediately.
Mujeeb on 19th Nov 2020, 3:26pm | Permalink
I have complaint to GHMC on 04021111111 as usual they sent a SMS with complaint reference No. 1911201081832 & Incharge Officer No. He will not pickup the phone. & there is no reply even for the SMS.
Iqbal A khan on 19th Nov 2020, 11:51am | Permalink
Dear sir,
This is inform you that in our area paramount colony , Toli chowki , garbage collectors are missing , once a week visiting in morning 4 a.m hours , we are facing very hard time to catch them , please request you schedule them properly.
V seshagirirao on 13th Nov 2020, 9:41am | Permalink
Drainage water flowing on road at vaidehinagar saibaba temple main road past one month after heavy rains nobody from ghmc taken any precautions in my area due to this I am infected with skin disease please take action immediately.
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