GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

Hyderabad | 1st January 2013

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

91 - 105 OF 1967 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Homi D Chenoy on 26th Oct 2020, 12:47am | Permalink

Sir, the street lights are not working in the lane next to Sind Bakery on Sarojini Devi Road, Secunderabad -500003 since a month. New LED lights have been fixed but still not working. Please fix this problem immediately as it is very dark and not safe for all the residents living in Srinath complex. My number is 9848149962

Shankar on 25th Oct 2020, 2:26pm | Permalink

Hii I am from Banjara hills Rd no 12 exactly opposite side of Daman organic the road was full of damged so many people's are falling down from bikes due to big hole on road daily 8 to 10 people's are falling and injuring yesterday one old man falled plz take immediately action

Adarsh on 25th Oct 2020, 2:15am | Permalink

Hello team, I am not sure if this will be read. But would like to bring to your notice that the menance of stray dogs in the location serilingampally- sudarshan nagar colony, Hyderabad has extensively increased. These animals get active during night and keep barking the whole night. This has been badly affecting the health cycle of senior citizens and infants, eventually adults working during that time. I request the authority to please , please look into this at the earliest and activate the dog catchers team. To end with air not everyone is a rich person who can afford to stay in tall towers or big gated society.

G R Raju on 24th Oct 2020, 8:48pm | Permalink

I am a resident of sardar patel nagar near jntu Kukatpally. My plot number is 298. The street lights are not working from the past five months.my verbal requests to the moosapet ghmc office is invain. Kindly fix the street lights at the earliest.

Syed Samiullah Hussaini on 24th Oct 2020, 12:49pm | Permalink

I am residents of Bagdad colony langar house hear we faceing lots of problems with drainage overflowing sins last one week plz solve this problem responsible person in ghmc plz solve this as soon as fast u can plz

Shankar Rao Hulsurkar/91779085 on 23rd Oct 2020, 12:44pm | Permalink

We have a old House (70 Yrs age) at Koti near Ram mandir bearing H No : 5-1-31 near to Golden Press which has been collapsed during Heavy rains last week & is possessing problem to other neighbors. Actually the property belongs to my parents & Family members who are age old now & some of them are not staying in India also due to which its obstructing us to sale the property to other. But due to the above reason others are facing the problem for that we are not responsible & not at all interested to look into this matter...

Ramakanth on 22nd Oct 2020, 7:58pm | Permalink

I'm a resident of H.No 1-4-91/1, Bholakpur, Near Kavadiguda Telephone exchange, Musheerabad, Hyderabad. from the past one month the street light is not working and it is causing a lot of problems. Kindly attend the problem as soon as possible.

MVRamana oh 9010075666 on 22nd Oct 2020, 6:13pm | Permalink

Mud accumulated on CC road, DRAINAGE Over flowering and also vehicles skidding & accidents happeningfall near H.NO 40-406, plot no 237/p GMRC Fortune tower, Jawahar nagar, Moulali, hyd.
Near life spring hospital
Request responsible officer look into the matter and arrange to rectify on immediate basis.

Y laxmi narasimha Reddy on 19th Oct 2020, 7:30pm | Permalink

Sir we have water problem.grom 2days we don't little water daily we carrying our from other streets .our street is 7temple street near good shepherd high school,Sanjay Gandhi Nagar,jeedimetla, Hyderabad

Damodar on 15th Oct 2020, 8:40am | Permalink

I am unable to make a call..is this number working??

G Vittal reddy on 15th Oct 2020, 7:29am | Permalink

Iam at Nallakunta fever hospital chowrastha 2-1-341/16 Canara bank premises pebbles are a big whole on the road so we cannot enter bank premises as we are facing lot of difficulty to enter bank

Ranjan Bhaskar on 13th Oct 2020, 10:52pm | Permalink

Hi Sir,

I am the resident of Janardhana Apartments, Uttam Nagar, Safilguda, whenever there is heavy rain our cellar is filled due to no proper outage for the road water. Just a simple speed breaker and an outlet towards the under ground bridge will help. Please take action as soon as possible sir. All our vehicles are getting damaged due to this issue.

Thanks,
Ranjan Bhaskar
9399964515/ 7798911411

AlankarJain on 13th Oct 2020, 10:48am | Permalink

I'm a resident of Road no.4 Banjara hills, this road is having multiple problems of Overflowing drainage & Damaged road, where the road is not laid properly causing many accidents, Presently due to drainage pipe breakage on the road the water is entering our Apartment through the cellar due to drainage pipe broken, we are unable to bear the stink and mosquitoes are enormous, we are scared that our children & elderly will suffer from Dengue , I have registered complaint but no action is being taken.

Madhavi on 12th Oct 2020, 9:22am | Permalink

In my area so many people are living but many people falls her wastage into the walking road it's looks like a very bad and smell comes out in this 2 schools are there children are affected with that smell please kindly arrange dustbin and cleaning should be done once a week in staff pls clean everyday and arrange dustbin and save many children life's
Address:New vidyanagar colony near little scholar school neerdmet

Ram Kumar on 8th Oct 2020, 4:14pm | Permalink

Mettuguda modys compound NALA besides Kings George Church, creating a big mess with tons of garbage piled up. No officials have taken up this issue seriously... This is creating lots of mosquito menace along with many diseases.. request concerned official to look into this and this TONs of garbage removed... It's been almost more than 3years since this garbage removed. Suggest to remove the wall constructed on the NALA which connects way to modys church and Mettuguda.
I see no one is responding on these complaints...

91 - 105 OF 1967 COMMENTS | FIRST | PREVIOUS | NEXT | LAST