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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
76 - 90 OF 1036 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Santhosh on 3rd Mar 2019, 9:20pm | Permalink
Dear sir/GHMC team,
This is to informed you that, waste collection GHMC auto not Come to our Raghvendra colony, Road number 2, suchitra, qultubullpur 500055 on regular basis or two days once. If they come also there is no actual time. Who are going office its difficult job to catch GHMC auto to dispose the waste. Since from one week waste depositing in my home. Kindly advise where I have to dispose. Even we are paying 70 rupees per month. Only we are speaking our city to be clean but without basic requirement to disposal waste how come possible. If i have customer care number also only ringing . Please consider my requests and do the needful . Help to keep our city to clean
abdul bari on 3rd Mar 2019, 7:29am | Permalink
respected sir in ranmaspura have legalised slaughterhouse but people of these area use illegal slaughtering of animal in bilal nagar so many problems are create for residentials important one is health in my home yearly my children suffering from dengue platelets low plzzz action my query
Syed on 1st Mar 2019, 11:46am | Permalink
Hello sir I am from Moughalpura my kids are studying in Springfield school Moughalpura near water tank branch sir there is a supplying company beside this school this supplying company people park their auto in such a way that children coming out from the school couldn’t see the on coming traffic i request the concern authorities to take severe action on this person he not only park his Auto’s in front of the school but also he keeps his stuff all over the sourrounding area name of this supplying company is BABU SUPPLYING COMPANY its a matter of children’s safety please take action
Venkat on 1st Mar 2019, 11:26am | Permalink
I am from sachivalaya Nagar, vanasthalipuram. The roads were digged for laying of stepic tanks. The work was completed 3,months ago but till today the roads was not layed. It is getting difficult to drive 2 wheeler on the roads. Please take necessary actions and lay the roads.
sushma on 26th Feb 2019, 3:38pm | Permalink
sir, regarding pagiah plaza building, near ghmc hyderabad, no safety measures for building, nearly thousand people are working in this, plz have a look in to this building, some or the other construction will be going on, who has given permision, earlier also there was a tranformer blast in this building, look in to the matter inspect building
C.S. on 25th Feb 2019, 9:30pm | Permalink
Respected GHMC officials .I am a resident of east jawahar Nagar, Moulali. Problems in our colony is mainly the colony entering roads are occupied by some of the house owners by planting trees and constructed a walls also after few days.By this the roads have become very narrow and some of them don't want to pay for municipal people and throw the garbage daily on roads only. Many people are trying to object them, but they are using very filthy language and telling us to complaint whom u want .No one in GHMC can do nothing to us, we have many contacts. Pls I ask u people to once visit our colony and give a warning to those people and clear our problems. Thank you.
Aric Jain on 24th Feb 2019, 7:19am | Permalink
So many people are complaining regarding mosquitoes, but your GHMC team are not responding at all, we will teach a lession to TRS in the up coming central elections, have a nice day.
Mohd osman Ali on 23rd Feb 2019, 8:14pm | Permalink
Dear sir I am from RTC colony Dr Krishna Nagar moulali We are facing huge mosquitoes problem in our area please we are facing sleepless nights in our home please send the mosquitoes repellent gas team to our area.Thanking you: Regards:-mohd osman Ali.
V. Nageswarara Rao, Eden Elite on 23rd Feb 2019, 4:35pm | Permalink
We are residents of Khanamet and Izzath Nagar area near Hitex exhibition centre under Serilingampally Municipality. We are suffering with the following problems.
1.There is no traffic signal point at Gousia Masjid center though it is seven roads junction with heavy traffic in office hours and lot of accidents occurring at the junction.
2. Road No.1, Shilpahils lay out connecting Hi-tech city Railway Station and Gousia Masjid center is completely damaged due to heavy flow of traffic from JNTU area to Hitec city and also movement of heavy loaded trucks in night time.
Hence we request you to take necessary action immediately in this regard.
Raju on 22nd Feb 2019, 9:12am | Permalink
Respected sir iam Raju residents of Golnaka karkana galli problem with road objection sir they kept all construction matraial by blocking road from 2 days we are facing of problem plz come and try to remove it sir thank u location veg market back side karkana galli
Dhananjaiah on 21st Feb 2019, 12:43pm | Permalink
There are many honeybees in ramanthapur pragathi nagar colony. They are entering into our house. Children are suffering. Respond as soon as possible. 9391039306
Shiva on 21st Feb 2019, 9:11am | Permalink
Sir huge mosquitoes near Malkajgiri, children are suffering,pls help us
ANIL on 18th Feb 2019, 1:49am | Permalink
Hi sir memu Mayurinagarlo Miyapur area nigampet bachu palli routelo hitention linelo vundi Mayurinagar maku domala salasya chala ekkuvaga vundi sayamtram ayya sariki domalu pravahamla vochastunnai domala bari nundi vimukti kalginchandi
Ram Pradad on 17th Feb 2019, 10:15pm | Permalink
HI, in Moula Ali Jawahar Nagar, we have facing more mosquitos problem
Hemanth on 17th Feb 2019, 1:54pm | Permalink
Our area people are suffering a lot from mosquitoes...and take care about it..our area leader not at all taking care about this...TULASI NAGAR HMT HILLS OPP JNTU,KPHB,KUKATPALLY,HYD
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