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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Srilatha joshi on 16th Feb 2019, 11:26pm | Permalink
Madinaguda circle is facing huge mosquitoes in the evening time .unable to go outside in fear of mosquitoes.it has been sleepless nights .request to send mosquito killer gas frequently in all the apartments as well on lanes .
zahoor on 16th Feb 2019, 12:24pm | Permalink
hello sir im zahoor from tolichowki there r 16 shelter but not have any toilet to use for renters in comercial buliding and also no parking facilities
address:9-4-87/47/61 owaisi colony tolichowki
8801230642
Nagamani on 15th Feb 2019, 8:14pm | Permalink
Hello sir street light not working since 3 months no use complaining you but no other option. Address bhavani nagar mallapur contact no 9010367033
Kathyayani on 15th Feb 2019, 4:53pm | Permalink
Hi,
I am residing at pragathinagar. We are facing much problem by mosquitoes due to mangrove leaves which is fully covered on ambercheruvu. Hence, I request you to clear the mangrove and keep the lake clean.
Satya Narayana on 14th Feb 2019, 9:00pm | Permalink
Good evening,
We facing a major problem due to digging a hole in between the road for the purpose of water leakage of main line ,so the vehicles are turning towards our house are damaging corner side of the building,Area is BANJARA NAGAR, BORABANDA.
Your sincerely
Satya Narayana
Arunkumar on 13th Feb 2019, 10:19am | Permalink
Respected sir this is Arun kumar, I stays at old alwa main road, daily in the early morning Street lights becoming off at 5:30 in the morning,
So many accidents taking place due lights off early in the morning pls I request you to change the time till at least 6:30.....
Sig wines on 12th Feb 2019, 5:17pm | Permalink
Tadbund X road Bahadurpura on the road drainage flowing, even after complete no response, it is National Highway, kindly do something.
Sunny on 11th Feb 2019, 7:48am | Permalink
Hello sir

I'm a resident of Vivekananda nagar plot no 376 borbanda to allapur road
We have a lot of problems with street dogs they are shouting to night and even barking on the people who are passing from there early by,.please send a dog catching van and take away as soon as possible
Thanking you
VSN Murthy H No.1_1_1/1,Varma on 9th Feb 2019, 12:43pm | Permalink
Dear Sir,
I am resident of Varma Colony,Bud el,Rajendra Nagar, Hyderabad. The drainage in my road is blocked and the drain water is flowing reverse in my home Which is a worst condition for us.
Kindly rectify.

Regards
VSN Murthy
MD.Arif Uddin on 9th Feb 2019, 11:15am | Permalink
Hello Sir Gud Morning.
iam the residency of 8-2-118/3/4/b Mailardevpally Rajendranagar we have drinage problem at our street from 7 days please solve the problem sir kindly thanking you sir.
Gaddikoppula Satyanarayana Red on 8th Feb 2019, 6:43pm | Permalink
There is open manhole in street number 2 east Kalyanpuri Uppal
V.Y.Achari on 8th Feb 2019, 11:44am | Permalink
Dear Sir,

Good Afternoon. I am the Resident of H.No. 11-13-155, Road No.3, Alakapuri, RK Puram, Hyderabad-500 035.
I would like to inform you that in my area streetlight not working last one week on wards, I have been trying to reach the Line Man Mr. Koppu Ramesh- Mob: +91 76608 77990 over the phone, but unable to get him in touch. Please undertake the repair work of the streetlight.

With Regards

V.Y.Achari

Mob: +91-9392816044
Sikander Khan on 7th Feb 2019, 6:41pm | Permalink
Sir, I Sikander Khan R/o.Pensionpura,Langer House, Hyderabad would like to bring your kind notice that in our area there is severe mosquitoes problems since many months so far any action has been taken therefore I request you to take action at the earliest
G.Srinivas Rao H.No: 4-7-346, on 6th Feb 2019, 6:58pm | Permalink
At Victory play ground sports persons, students and Walker club members are facing dust problem as ground is not watered daily, resulting in health problems. Kindly instruct concerned to water daily. I tried to use GHMC grievance menu there it is asking to enter sub category and it is not displaying sub category. Soft ware needs to be corrected.
Kumar on 6th Feb 2019, 12:45am | Permalink
Respected sir,
Dear Sir/Ma'am,

We have been in trouble by the increase in the number of street dogs. They are wild and chasing the people in daytime n nights. Please send a dog van to catch them. I hope you understand the situation. at nights they make annoying sounds barking in huge numbers making sleepless nights .hope you understand the situation please take this issue n solve this issue

Address
ROAD NO 5B BANDARI LAYOUT
NIZAMPET

Regards
KUMAR
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