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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Mohd osman Ali on 23rd Feb 2019, 8:14pm | Permalink
Dear sir I am from RTC colony Dr Krishna Nagar moulali We are facing huge mosquitoes problem in our area please we are facing sleepless nights in our home please send the mosquitoes repellent gas team to our area.Thanking you: Regards:-mohd osman Ali.
V. Nageswarara Rao, Eden Elite on 23rd Feb 2019, 4:35pm | Permalink
sir,
We are residents of Khanamet and Izzath Nagar area near Hitex exhibition centre under Serilingampally Municipality. We are suffering with the following problems.
1.There is no traffic signal point at Gousia Masjid center though it is seven roads junction with heavy traffic in office hours and lot of accidents occurring at the junction.
2. Road No.1, Shilpahils lay out connecting Hi-tech city Railway Station and Gousia Masjid center is completely damaged due to heavy flow of traffic from JNTU area to Hitec city and also movement of heavy loaded trucks in night time.
Hence we request you to take necessary action immediately in this regard.
Raju on 22nd Feb 2019, 9:12am | Permalink
Respected sir iam Raju residents of Golnaka karkana galli problem with road objection sir they kept all construction matraial by blocking road from 2 days we are facing of problem plz come and try to remove it sir thank u location veg market back side karkana galli
Dhananjaiah on 21st Feb 2019, 12:43pm | Permalink
There are many honeybees in ramanthapur pragathi nagar colony. They are entering into our house. Children are suffering. Respond as soon as possible. 9391039306
Shiva on 21st Feb 2019, 9:11am | Permalink
Sir huge mosquitoes near Malkajgiri, children are suffering,pls help us
ANIL on 18th Feb 2019, 1:49am | Permalink
Hi sir memu Mayurinagarlo Miyapur area nigampet bachu palli routelo hitention linelo vundi Mayurinagar maku domala salasya chala ekkuvaga vundi sayamtram ayya sariki domalu pravahamla vochastunnai domala bari nundi vimukti kalginchandi
Ram Pradad on 17th Feb 2019, 10:15pm | Permalink
HI, in Moula Ali Jawahar Nagar, we have facing more mosquitos problem
Hemanth on 17th Feb 2019, 1:54pm | Permalink
Our area people are suffering a lot from mosquitoes...and take care about it..our area leader not at all taking care about this...TULASI NAGAR HMT HILLS OPP JNTU,KPHB,KUKATPALLY,HYD
Raam on 17th Feb 2019, 12:59am | Permalink
I sir in bhavani nagar near gajularamaram we facing mosquitos. Please solve this
Srilatha joshi on 16th Feb 2019, 11:26pm | Permalink
Madinaguda circle is facing huge mosquitoes in the evening time .unable to go outside in fear of mosquitoes.it has been sleepless nights .request to send mosquito killer gas frequently in all the apartments as well on lanes .
zahoor on 16th Feb 2019, 12:24pm | Permalink
hello sir im zahoor from tolichowki there r 16 shelter but not have any toilet to use for renters in comercial buliding and also no parking facilities
address:9-4-87/47/61 owaisi colony tolichowki
8801230642
Nagamani on 15th Feb 2019, 8:14pm | Permalink
Hello sir street light not working since 3 months no use complaining you but no other option. Address bhavani nagar mallapur contact no 9010367033
Kathyayani on 15th Feb 2019, 4:53pm | Permalink
Hi,
I am residing at pragathinagar. We are facing much problem by mosquitoes due to mangrove leaves which is fully covered on ambercheruvu. Hence, I request you to clear the mangrove and keep the lake clean.
Satya Narayana on 14th Feb 2019, 9:00pm | Permalink
Good evening,
We facing a major problem due to digging a hole in between the road for the purpose of water leakage of main line ,so the vehicles are turning towards our house are damaging corner side of the building,Area is BANJARA NAGAR, BORABANDA.
Your sincerely
Satya Narayana
Arunkumar on 13th Feb 2019, 10:19am | Permalink
Respected sir this is Arun kumar, I stays at old alwa main road, daily in the early morning Street lights becoming off at 5:30 in the morning,
So many accidents taking place due lights off early in the morning pls I request you to change the time till at least 6:30.....
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