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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 806 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
siva on 11th Sep 2018, 11:52am | Permalink
i am siva going to office daily,in gokul plots,kphb colony
some body selling dust and materials on roads,which was very dangours when driving, i am about to fall from bike.full dust on roads
location:near fish shop,near mane saloon,gokul plots
M RAMACHANDRA RAO, Srinagar Co on 10th Sep 2018, 9:30pm | Permalink
Sir, At Alwal lot of people are being affected by viral fever like dengue, chickengunea etc. It seems GHMC Alwal is not concerned about it because no action is taken against mosquitoe menace. No fuming, spraying is done at all. Please do the needful in this regard.
Sushmitha on 10th Sep 2018, 5:35pm | Permalink
Dear sir I sushmitha residing in laxminagar we are facing problems due to one of the person balraj milk vendor is tying the buffaloes in the street. We are unable to walk and childrens are facing problems to go to school they are getting various kind of diseases through buffaloes It is located at HNo12-1-489/6, barrela doddi, laxminagar colony, Lalapet, Secunderabad. Earlier we have given so many complaints to the GHMC authorities but no person had taken any action.
Shoaib on 8th Sep 2018, 8:58am | Permalink
Sir The number of dogs in the past several months will be in our neighborhood, due to which the goats have become vulnerable to them, it is requested that you take these dogs.address 1-4-877/59 musheerabad hyderabad
Praveen on 6th Sep 2018, 9:55pm | Permalink
We are living in sanjay gandhi nagar near. Jagathgirigutta no one is collecting waste from homes we are facing many problems because of that so resolve problem asap
SUDHAKAR.C (9441494884) on 6th Sep 2018, 12:28pm | Permalink
govt./ghmc one hand saying greenery and spending money also on this end, On other end they GHMC is not bothered about dispersing the tree waste on streets/colonies.
Parvaiz khan on 6th Sep 2018, 12:24pm | Permalink
Hello I am the residents of chanchalguda, near Ibrahim function hall from past 3 days no cleaning and lifting up the garbage has done and from past 2 month we are facing every week. I kindly request you to take strict action. Hoping for fast action would be taken.
PH no. 8464025801
mohd shahnawaz khan on 6th Sep 2018, 2:15am | Permalink
I am the resident of chanchalguda new road opp bank of baroda We are facing a problem of mosquitoes bite in our area due to which children's and adults are getting effected. I urge please send the mosquitos killing spray in our area on a daily basis.

Hope you will take an immediate actions to solve our concern.
Javeeed on 5th Sep 2018, 8:10am | Permalink
Dear sir we are hakeemsaha colony mini brindavan colony tolichoki.we are facing a trouble from dangerous street dogs many people are becoming victims of dog bites specially school children i kindly request you to take action against this.I hope we will get a solution for this
Thanking you sir.
Javeed on 14th Sep 2018, 5:31pm | Permalink
aveeed on 5th Sep 2018, 8:10am | Permalink
Dear sir we are hakeemsaha colony mini brindavan colony tolichoki.we are facing a trouble from dangerous street dogs many people are becoming victims of dog bites specially school children i kindly request you to take action against this.I hope we will get a solution for this
Thanking you sir.
Raj on 4th Sep 2018, 9:24pm | Permalink
Hi My name is Raj, i reside at upperguda Moulali my complete colony is facing problem with a land lord he parks his vehicles on the road wer we cannot pass through if we ask him to give some he sends rowdies and gundas to the house and keep giving warnings if gov is really strict to work on this pls help ... my number is 9652466667
shiva shankar on 4th Sep 2018, 6:16pm | Permalink
in my area venkata ramana colony mallapur, nacharam division, so many pigs and street dogs are revolving, in night time very difficulty to walk in the street because of dogs, pl resolve the issue as soon as possible
Harsha Vasudev on 1st Sep 2018, 8:06am | Permalink
My name is Harsha Vasudev. I am a resident of Gandhinagar bear lower tank bund. We live right behind the Ghantasala grounds now a GHMC badminton stadium. We have been facing a lot of issues our street new bakaram street number 9 which is a residential lane and a narrow lane has become a official bus route and to add to this issue there is no street light on the midway of this lane. Due to heavy rains in 2010 the street light pole collapsed and since then there has been no repair or no action taken. This is very dangerous as there are two speed breakers that cannot be seen during the night and no street light. The worst part is that this is a RTC bus route. Kids and elderly walk on our street next to the park and there is a high risk of danger. We have lodged several complaints to GHMC and To RTC but none have taken action. We hope that someone will understand the need for a street light and removal of RTC bus from this tiny narrow lane and take action.

Arfaz on 30th Aug 2018, 12:57pm | Permalink
Sir, In Narsingi R R District area large scale of cow slaughter is going-on illigally. They drain the wastage in trainage which block the drainage many a times which leaves un-bearable stench all over. Spread deseases. Due to authorities negligence and in-action the Quraishi community have further embolden and threatening residents with dire consequences if complain. They attack with flock when any one dare to object dirtiness. Request you to please take immidiate action. Please do not disclose a complaint has been lodged with GHMC.Thanks
Manu on 30th Aug 2018, 12:01pm | Permalink
Hello Sir/madam.

We reside near Nallagandla Tellapur road. There is a function hall(RAVINDRA REDDY) next door which has no drainage connection apparently all the drainage water is on our road with mosquitoes breeding and terrible stink.

I would request you people to take immediate action. People from our apartment cannot survive with this drainage smell all the through the day.
Venkat Reddy 9849352755 on 29th Aug 2018, 9:06pm | Permalink
Dear Sir,

I am Resident of Ramakrishna Nagar Amberpet H.No.2-2-185/90/1,Facing To Drainage Problem Please Salove

Hope you will take immediate actions to solve our concern.
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