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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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RAMESH on 11th Dec 2017, 1:51pm | Permalink
GHMC వారికి నమస్కారములు.
ఇంటియోద్దనుండి చెత్తను సేకరించేవారు సరిగా రావడంలేదు వచ్చిన పైపోర్శన్లకి రావడంలేదు.డబ్బులకు మాత్రం వస్తున్నారు నిర్దేశించిన 50 రూపాయలు కాకుండా అదనంగా 20 రూపాయలు డిజిల్ కర్చులంటూ డిమాండ్ చేస్తున్నారు కావున ఇందులోని విధానపరమైన నియమాలేంటో తెలియచేస్తూ తగిన చర్యలు తిసుకోగలరు
ఇట్లు
----------
కొత్తపల్లి రమేష్
10-03-71, టీచర్స్ కాలని
ఈస్ట్ మారేడ్ పల్లి, సికింద్రాబాద్.
Srinivas on 11th Dec 2017, 11:07am | Permalink
Dear sir I am Srinivas resident of Yellareddyguda, sanjaygandhi nagar, Ameerpet hope our GHMC having more funds to make expenditure where really not necessary. Being a responsible person feeling shame because wasting the money. Sir here infront of my house cc road is excellent and is not required immediate for having no damage. Kindly release such work orders after inspecting the correct official
Mahesh on 10th Dec 2017, 4:11pm | Permalink
Hitec city Jubliee enclave jayapalazo Apartment pakana Trees ani cut chestunaru pls Govt will take imediate action pls
Mahesh on 10th Dec 2017, 4:08pm | Permalink
Hitec city Jublie Enclave Jayapalazo Apartment pakana Trees ani cut chestunaru pls stop Govt will take imediate Action pls
Mrs.ahuja on 9th Dec 2017, 12:44am | Permalink
Sir i stay in raja rajeshwari colony kondapur.After 11pm we cannot sleep as stray dogs keep barking till 3am.This lane is on the left at the 3rd hitension.kindly solve the problem.
Akheel on 7th Dec 2017, 11:33am | Permalink
Manholes broken.causing inconvenience to passers..kindly take appropriate action. . Near Azaan international school... Behind Mandir..raghava colony tolochowki.. Hyd
B.chitti Babu Phone no 898 on 6th Dec 2017, 4:11pm | Permalink
Street lights are not glowing I have given a complaint on 11-112017 complaint no 2017-11-w378681. Same day your people came and told me that with in 2 days I will replace the bulbs but till today the problem was not solved pl do the needful
Harish on 2nd Dec 2017, 5:31pm | Permalink
Ma vidhulo baralu road ki adaga katuthunaru, bike llu, auto lu veladaniki addanga vundhi,pls barely tesiyandi road pinundhi
Rajiv Kumar Jha on 29th Nov 2017, 2:44pm | Permalink
Very bad...when I contacted regards our complain she told me contact ur circle provide contact no....which is unreachable.
Kranthi on 28th Nov 2017, 1:07am | Permalink
I am from New Nallakunta, Shivam Road Hyderabad.
We see a lot of monkeys in our area and the chaos they create is explanatory and they trouble the people and enter in to the houses, and trouble the humans walking on the round. The situation is dangerous as they are attacking every one in the area. Please help ASAP.
Mohammed Ammar Ahmed on 27th Nov 2017, 3:17pm | Permalink
dengu mosquito spreading in Hyderabad localities. my house is In Classy Colony, Humayunnagar H.No. 10-3-68/13/A. There my small niece age 6 months has effected with dengu and she is admitted in Nice Hospital on 24th Nov. 2017. Request to send protection and cleaning squad urgently as early as possible
CHANDRASEKHAR on 25th Nov 2017, 9:44am | Permalink
Manhole cover broken causing danger to passersby in Balaji nagar ,backside lane Raos school ,kukatpally..
Madhuri on 23rd Nov 2017, 2:54pm | Permalink
Dear sir,
Memu kukatpally, Shiva Nagar, B/H Alwyn colony, untamu.

Ma area lo kontha mandhi intiki bathrooms pettukunnaru, but drainage Motham raod paiki vadhilesaaru, chinna pillalu Nd pedhaavalu jaari andhulo padipothunnaru.

Veedhilo Motham thovvinaaru Anni guntaalu drainage water andhulo store indhi. School buses ravadam ledhu pillalaku ebbandhi school bus kosam parigethi pillalu guntaalo padipothe kastam.

Padipoyaka edchina malli tirigi raru. Dhomaalu vaati valla rogaalu.
Guntaalu close cheyyakunda alage vadhilesaaru. Chaala chandaalam GA unndhi galli Motham.
Plz sir m ina action teesukondi.

Plz kindly request sir.
GANESH on 22nd Nov 2017, 11:11am | Permalink
HII sir my name is GANESH i am from BHAGATH SINGH NAGAR, PH-2, KPHB, KUKATPALLY. WRITING THIS LETTER ON BEHALF OF OUR COLONY MEMBERS, THERE WAS GHMC PARK LOCATED IN OUR COLONY BESIDE SRI KRISHNA TEMPLE WHICH WAS WELL DEVELOPED AND WHERE OUR CHILDREN PLAY DAILY AND USED BY WOMAN FOR WALKING PURPOSE, I DONT KNOW WHAT HAPPENED, SINCE 1 MONTH THE PARK WAS LOCKED BY THE COLONY SOCIETY MEMBERS AND WHEN WE ASKED WHY, THEY ARE SAYING THAT THE PARK BELONGED TO THEM, AS WE ARE TENENTS OF THIS COLONY THEY ARE SAYING WE DONT HAVE ANY RIGHTS TO ASK ABOUT THAT. BUT AS A CITIZEN OF INDIA I HAVE RIGHTS TO QUESTION THEM BUT WE ARE NOT GETTING PROPER RESPONSE.
I AM REQUESTING YOU TO PLEASE RESPOND QUICKLY ABOUT THIS MATTER AND OPEN THE PARK FOR CHILDREN TO PLAY.
WAITING FOR YOUR RESPONSE
p.sona jyothi on 22nd Nov 2017, 9:33am | Permalink
Sir, madi mallapur, hcl nagar new hanuman temple ma entiloni chatta mariyu motham 18 porrions chatta chattabandi athanu thisuku valladam ladu kindiki vachi chatta vayalani antunnadu 70rupees demand chasthunnadu vara valla vi thesuku valthunnadu adugutha chala rashga matladuthunnadu sir, nanu kindaki digalanu naku oparation aindi please sir kastha actuon thesukondi bayata vaddamanta garbage vasa boxes thisivadaru pkease sir twaraga action thesukondi
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