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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Venugopal k on 22nd Oct 2017, 12:19pm | Permalink
Drinking water pipleline leaking opp to h.no.18-417/3, Mallikarjunangar, Malakajgiri. Waster is wasted .
Sirisha on 21st Oct 2017, 11:42am | Permalink
Hello,

Hat's off to Ghmc. I really appreciate the quick response and very good service provided to us.I am the resident of macha bollarum, Secunderabad.we are facing problem with pigs in our colony since 3 years.As soon as we complained regarding this with in couple of days people have come from Ghmc and resolved the issue.We really thankful for the appropriate service.
VVSN Murthy on 21st Oct 2017, 11:42am | Permalink
Manhole is leaking and overflowing continuously since one week from 07.10.2017 before our Site office, Aparna Serene Park, emanating bad smell creating lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Mr. Adeline Ann Michael on 20th Oct 2017, 4:41pm | Permalink
Unauthorised costruction even after Status-Quo order from 1st Jr. Civil Judge, City Civil Court, Sec'bad. vide I.A.438/2002 in O.S.569/2002 DT,03-05-2002. of H.No.12-5-188/2/D, Vijayapuri, South Lallaguda, Sec'bad, belonging to Maxwell Trevor.
Mrs. Adeline Ann Michael on 20th Oct 2017, 4:27pm | Permalink
Unauthorised costruction even after Status-Quo order from 1st Jr. Civil Judge, City Civil Court, Sec'bad. vide I.A.438/2002 in O.S.569/2002 DT,03-05-2002.
A Saikumar on 18th Oct 2017, 7:26pm | Permalink
Over all good GHMC wish you happy divali i am resident of 11-2-457/1 small complaint against the street light since last TEN days daily morning & evening in my lane one street light not working as i reqested one Mr Srinivas Reddy it seems he ic incharge of yhis area till 17-10-17 he promised to rectify finally to day festival being Sr citizen i personaly wrnt to office at NAMALAGUNDU communoty hall where your office I met Mr Srinivas Reddy as today is Festival to put nee blub he has assurrd yo do unfortunatly today also not attended we request you sir kindly look nto my complaint and replace bulb by 19/10/17 as the children wii celbetate festival in lights Thank you sir
Sridhar on 17th Oct 2017, 9:49pm | Permalink
Hi GHMC Team,

We are from Vidya nagar, Ameenpur Road, Chanda nagar.

People(wastage/garbage collecting) are collecting 70/- rupees for each month from each house. They are quarreling with family ladies. They are collecting money based on stairs (like 50,60,70). Is it officially declared to give money from each family. Are they are not getting salaries from GHMC or not.

Can you please take any action on this.
ashok on 16th Oct 2017, 8:25pm | Permalink
sir iam resident of sharadanagar ramanthapur sir here manhole is leaking since three days,kindly solve the problem.tq.
Swamy on 16th Oct 2017, 10:34am | Permalink
No body in the office at 10:35 am,
House tax need to pay but in the counter no body come till 10:40 am
Swamy.nani21 on 16th Oct 2017, 10:35am | Permalink
Alwal municipality office
Naveed on 16th Oct 2017, 3:47am | Permalink
Does this way really work..? I doubt. ...! I dont think if any GHMC authorize- least bother to check these comments or people requests.
Pradeep Gupta on 16th Oct 2017, 12:20am | Permalink
Dear Sir
This is to bring to your notice that my area near regimental bazaar, Secunderabad does not have the ghmc bin because of which the waste is thrown on the road which is polluting my area

Therefore i request you to kindly look into the matter.
Smt. S.KAMALA GIRI,Freedom Fig on 15th Oct 2017, 3:19pm | Permalink
To The Commission
GHMC. Hyderabad.

Subject :- Illegal Construction on Govt.Housing Bord Land.


Respected Sir,

This to inform you that the ILLEGAL Construction is going on at Beside Below address,
Kindly take immediately Action.

From:-
Smt. S.KAMALA GIRI,Freedom Fighter.
(W/o. Late SB.Giri. MP. Freedom Fighter.)
#10-1-721, West Marradpally,
SECUNDERABAD-500026,
Telangana. India.
Anu Reddy on 15th Oct 2017, 12:17am | Permalink
Dear Sir,

Drainage water is flowing near Khajaguda ie,. between Sunshine Hospital & Timber Lake for the past two weeks but no action has been taken taken by GHMC as of now.
This waste water is getting mixed with Lake water and getting odd smell, and even roads are also getting damaged.Kindly solve this issue as soon as possible.
LIG,Chitrapuri colony,Timber Lake road,Khajaguda
Srinivas on 12th Oct 2017, 12:38pm | Permalink
Dear Sir,
I am aresident of
Gopi Nagar Colony, Serilingampally.
Ranga Reddy Dist, Hyderabad-500019

After the government has changed in our colony no sanitation people are working properly, they are not cleaning mories properly in our street, the mories are smelling like any thing there are so many childrens in that colony, I have met Corporator personally and explained the situation even he knows it very well but no one is not responding.
Please do the need full.
. on 10th Oct 2017, 11:13pm | Permalink
Sir,

Every time when rain comes , our street ( street no 2 , Opposite Hanuman temple , Padma colony, Beside Shankermutt , Nallakunta , , Hyderabad ) is completely water logged and no proper action is taken by GHMC to resolve the issue , no proper drainage system done for rain water flow. Due to stagnant water / garbage there is always fear of spread of dengue , malaria and other dangerous diseases. the situation getting more degraded.

Specifically , Due to recent rains in Hyderabad, there was stagnant water and we have to inhale bad smell and even kids are not able to play in front of the houses due to stagnant water and bad smell. it is difficult for citizens to move in the night time .In-spite of repeated requests to munciple supervisors the problem remains the same which is a great health hazards. Hoping that severe and proper steps/actions/measures will be taken for the benefits of the people and citizens. I hope that the esteemed authority will sort this problem.

the garbage from the naala due to rain is not lifted even after mulitple requests. the garbage is still lying on roads from last few months.

Thanks.
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