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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1096 - 1110 OF 1178 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
M Bindu Madhavi on 26th Nov 2015, 4:39pm | Permalink
In Srinagar Colony, the road opposite to INDIAN BANK is full of stray dogs. They are causing danger to the people in the locality. The concern authorities are requested to pay immediate attention to the subject and arrange for capture of them immediately
K.NAGARAJAN on 18th Nov 2015, 6:07am | Permalink
Street lamp Pole No.161 300 3383 003 at Brahmanwadi BEGUMPET Is not burning and repaired it works for only few days and fails again . This happens only to this lamp. There seems to some problem with the whole set which may have to be replaced With the winter setting it is dark in the morning and causing difficulty for the morning walkers Please do the needful I AM HAPPY WITH THIS ARRANGEMENTS CONGRATS FOR THE TEAM
syed omer on 16th Nov 2015, 1:17pm | Permalink
We have a drainage problem in bandlaguda alinagar area I don't know where to give cmpln n how so pls help us
SAM on 13th Nov 2015, 3:24am | Permalink
Dear Sir,

Worst things happening in Ameerpet Hostels. The hostels atmosphere is more than like a Rats dead smell, and coming to the food you can find STONES instead of rice, dal and curry. The bathrooms are like DRAINAGE and daily people are bathing in the drainage itself. Water scarcity can’t explain that hell. If anyone wants to go to bathroom twice a day in that ones he has to go to PUBLIC TOILET. In drinking water you can find MUD. For collecting the hostel amount the hostel owners come on time, they dint even miss a single day. The hostel amount is unbearable expense for a normal person. You can find 6-8 people in a small single room and there will be a common bathroom for almost 40-50 people. No one there questioning about them. Please someone come and check if am wrong.

There’s no match for the hostel amount what we people paying and what people are eating and how they are staying
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
P.G.Mahender on 3rd Nov 2015, 10:52am | Permalink
Sir, street lights behind jasmine hotel, Saleemnagar, Malakpet, Hyderabad is not burning since six months and complained to concerned but no action has taken so far
Subba Rao on 1st Nov 2015, 9:40am | Permalink
Our drainage pit is full and drainage water is entering into the houses. pl do the needful.
Subba Rao, Ravindra Nath & Ram Lal, H.No.3-13-94/7, Madhura Nagar, Ramanthapur, Hyderabad-13. Contact No.9440258841, 9010213340
ashwin kumar on 30th Oct 2015, 9:30am | Permalink
the street light isn't functiong from several days and is causing lot of inconvinence so i request the concerned official to see to this matter as soon as possible.
kakatiya nagar,roadno-4,ramachandrapuram,
K.abhishek on 29th Oct 2015, 8:35am | Permalink
respected sir
i am abhishek studying bsc 1styear,
i am living in serilingampally
in our line drainage likage is going on from 1week..
whole line is with bad breath and full of mosquitoes this may cause us diseases.
So sir please make out any solution for it.

your sincerely citizen
chandrashaker on 24th Oct 2015, 11:34am | Permalink
ghmc serilingampalli
we r facing many problem with the auto rickshaws in our area , they r bloking the road, and making newsence to the people onthe road and the shop oners plz look into this complaint.
address: serilingampally , nallagandlla , aparna cyber commune , hyd. 500019.
thank u
p.v narayanan on 16th Oct 2015, 4:07pm | Permalink
vignanapuricolney sir i have one complaint9-10-15complaint recivedmassage same day complaint no 199414 registered and forward to p.sudheer sing si,ss/si/ha,9849907668.butnobodeycontact andproblam not solved.but today 3.30pmi have massage received your number 199414was solved shokd problem not rectified way problem solvedmesage sends
Satish on 10th Oct 2015, 6:36am | Permalink
The people who come in morning time to take away the (kachra) from houses. These people are asking to pay 40 per month then only we ill take away the kachra. I kept him asking why ru not taking. He says with an attitude pay the money then only ill take & he had not took the kachra & he went away. These thing recently they started that we have to pay for a month 40rupees. If any festivals could be there we would have give them 10 to 30 rupees. These problem solution have to be solved immediately. Not nly in our colony these problem might be having so many people. This case happen at miyapur, J.p.nagar, 2 phase.
Swastik on 10th Oct 2015, 6:01pm | Permalink
Hi Satish even I have experienced the same thing in Kondapur area, this people collecting garbage demand money from every flat in a building every month. If not paid they will not pick the garbage. I have raised a grievance with GHMC Customer Service Center but not sure if that will be of any help. This is something new for me as I have not seen this kind of behavior anywhere else outside Hyderabad.
swdcer on 9th Oct 2015, 8:40am | Permalink
Syed ifteqar Mehdi on 30th Sep 2015, 5:07pm | Permalink
I had call 155304 no one is respond to my call i tried calling for 5 min my balance got deduct 15 rs for 5min. Its a worst service that i ever seeen it should be closed....
praveen on 25th Sep 2015, 7:23am | Permalink
water problem,
dear sir,
ghmc khapra near dammaiguda new indra nager colony boor water not com sir .one week im asking suplly man he man answer give under boor moter not working
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