Andhra Pradesh Chief Secretary I Y R Krishna Rao on Wednesday reviewed the Grievance Redressal System that had been devised in an integrated manner.
The system is ready for launching for to 12 departments.
The system is different from the existing grievance redressal system, in the sense that it has a provision for tracking each individual grievance till its redressal in terms of the action taken.
It integrates the Chief Minister's Office, the Secretaries and the Heads of Departments and the District Offices on one unified platform so that the redressal process is visible at all levels.
It also provides for an independent audit at random of some of the decisions taken, to see the quality of the redressal.
The system is web-based, and ready for launching. (INN)
filed in:I Y R Krishna Rao, Information Technology, Internet, Andhra Pradesh