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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 1843 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
NANI on 10th Sep 2020, 1:54pm | Permalink
Sir garbage auto regularly not coming,and please taken action Location in Mir Alam Water Filter Opp GBHS Petlaburj School
MOHAMMAD AHMAD 9000081999 on 8th Sep 2020, 9:29pm | Permalink
sir my self Ahmad resident 17-1- 104/B nursery park near sbi bank santosh nagar colony from 5 months street lights is not working plese sir solve the problem
thank you
ahmed 9000081999
B. SUNIL KUMAR SWAMY on 8th Sep 2020, 7:44pm | Permalink
The complaint dated 03/09/20 B.sunil Kumar Swamy Advocate was rectified so Thanks to the concerned authorities who responded .
Mahesh on 6th Sep 2020, 7:04am | Permalink
Sir garbage auto regularly not coming,and please taken action
Vinayakahills, badangpet , ranga Reddy
B. SUNIL KUMAR SWAMY on 5th Sep 2020, 8:12pm | Permalink
Sir, what happened to my Complaint dated 03/09/2020. Any action or reply to this.
B.sunil Kumar Swamy 9705356145 on 3rd Sep 2020, 7:26pm | Permalink
I am sunil Advocate from G3 SR Apartment Ravindranager habsiguda 9705356145 , the road besides to Hyd Public School Ramanthapur , a part of road is spreaded with kanker sand on it , the two wheeler are skidding by which falling from bike & getting injured & also when the four wheelers pass a heavy dust is spreading by which the other vehicle in opposite direction is not seen properly, therefore I request to take immediate steps to clear kanker sand. Thank you sir.
B Sunil Kumar Swamy on 3rd Sep 2020, 7:39pm | Permalink
Also some of the street lights on this road aren't working. Please look into this.
KONDAL RAJ on 3rd Sep 2020, 9:41am | Permalink
There’s a serious problem of street dogs in Dharam karam road. There’s mainly issue of dog coming over building and house and making it as its own shelter with that we’re having an issue of bad horrible smell cause the dog is infected with some diseases or so.
I kindly request you to take an immediate action on this.
Sanjay on 2nd Sep 2020, 12:47pm | Permalink
I am writing to you with a serious concern of Dogs howling, barking, chasing small kids & creating a lot of nuisance in my lane. It’s even scary to walk on the street, there are at-least 15 to 20 dogs. I am unable to sleep at night because of their constant barking and several other resident’s are complaining about the same too. I am a resident of New Maruthi Nagar Road no-1 Kothapet-500036
K R JAYA PRASAD srinivasapuram on 2nd Sep 2020, 10:04am | Permalink
No street lights working and it is not sufficient and proper installation. Electrify Dept people are not responding properly to fix this problem.
Veerababu on 30th Aug 2020, 5:13pm | Permalink
Dear sir steet light kosam chala times request cheseanu but no action . Please expedite at vr colony CHERLAPALLY near IG colony hyd
Kiran kumar on 25th Aug 2020, 10:33pm | Permalink
Hello...street light not working at chitaraiah colony venkatapuram, Alwal at H.No 21-325. Pls recity the problem urgently..Thank you.
Dr mohd afroz on 25th Aug 2020, 1:40am | Permalink
Garbage boy is not provided regular services in our area ,it's causing lots of difficulties , diseases ,kindly provide services as soon as possible ,, he did not came since 10 days

Ghouse colony , jangammet ,falaknuma hyd
Mirza on 24th Aug 2020, 4:23pm | Permalink
It’s totally waste of time and money... no government is so active to take care of Hyderabad and it’s manhole drainage system and even very bad roads..
shaik Khaja Bee on 24th Aug 2020, 11:56am | Permalink
respected sir,
Sir this is khaja bee of resisdent at H.NO.3-4-16/1 Rajandra nagar,ramanthapur,of landmark kakatiya school water tank.sir there is a problem of overflow of mainwall drainage infront of my house.Due to which people of our area are facing a lot of problems like bad smell and,please we are requesting you all to take a immediate action regarding this issue.thank you sir.
T.V.Subba Rao, 9966880003 on 23rd Aug 2020, 9:29pm | Permalink
Street light at my residence 9-1-127/A/16/11, Prashanth Nagar Langar House , HYD left side is not working for the last three months and the other side ( Right) is being used by my neighbors by turning to their first floor side as their own by keeping the road side dark. this matter was brought twice to the notice of the department but, no action has been taken so far.
16 - 30 OF 1843 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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