GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

Hyderabad | 1st January 2013

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

361 - 375 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Pragathi on 14th Apr 2020, 5:43pm | Permalink

Driange problem is there near east maruthi nagar,santosh nagar, hyd, i request u to come fast & clean

Pragathipakadi on 14th Apr 2020, 5:49pm | Permalink

Address:near shiva reddy residency, committy hall,h.no:9-7-421. Driange problem is there from 3 days.we are facing a lot of problem.

murtuza hussain on 14th Apr 2020, 2:37pm | Permalink

Dear sir, We have a sewerage problem in our area yakutpura. could you pls help us and send somebody to.clean our drainage. contact no. 8555894722

Shivaleela on 14th Apr 2020, 12:01pm | Permalink

Respected sir, I'm shiva leela residency at plot no -8, ragi reddy nagar, Hasthinapuram. Back side of our house there are group of people work for a construction site there is no minimum neatness because of the dirty we are getting bad odour and lot of mosquitoes day and night, please be need full and check the problem of ours and help the colony people to solve the problem thankyou.

Chavan Vaishnavi on 14th Apr 2020, 11:29am | Permalink

Sir,our area must need sanitized becoz here no one is maintaining self isolation and I request plz get sanitized our area shivlalnagar,puranapool hyd.thank you

S?LAKSHMINARAYANA on 13th Apr 2020, 6:24pm | Permalink

This is SLakshminarayan PTINNo 1281069499. The propety belongs to me vide doument no 5047/18 dt,19.07.2018 registered with SRO Malakjgiri. Without referring to the valid document the propety assessed in the name o KVSurshbabu. Please make necessary correction in my name so a to pqy the tax without looing early bid incentive. My no,9652186076

C. Madhukar Raj, IFS (Retd.); on 13th Apr 2020, 11:14am | Permalink

This is regarding payment of Property Tax for the year 2020-21 on 09.04.2020 online.
PTIN : 1100870599. I have paid PT of Rs. 22,248/-, I.e., full amount for both half years on 09.04.2020.
PTIN : 1100615691. I have paid PT of Rs. 2,836/- I.e. full amount for both half years on 09.04.2020.
The GHMC vide Circular No. 245/CT1/CTS/GHMC/2020, dated 09.04.2020 has permitted benefit 5% under Early Bird Scheme for the payments from 01.04.2020 to 31.05.2020, during the financial year 2020-21.
Since I have paid full amount, and the payment qualifies under Early Bird Scheme, I request to kindly refund 5% of eligible amounts for both the above transactions.

Sana on 13th Apr 2020, 2:26am | Permalink

Hello sir i m from panjagutta near rukmani college we r facing mosquito prblm can u olz spray in panjagutta

Syed habeeb ullah quadri on 12th Apr 2020, 4:17am | Permalink

Dear sir

We r facing problem because gang of Mostitoes are in bahadurpura beside jama masjid due to which we can suffer from my diasease so kindly help us with Mostitoes spray..

My address is beside jama masjid x road bahadurpur hyd..

Srinivas. on 11th Apr 2020, 6:27pm | Permalink

From last 15 days my street not sweeped , completly filled with garbage with unwanted materials. Sriramnagarcolony 40feet road 2nd right opp. Chirac school.

Satyanarayana on 11th Apr 2020, 12:33pm | Permalink

Resrcted sir,

We're facing the same issue as specified earlier by Sandeep from Kondapur area about ghmc garbage disposal fees,
The garbage collection boy insisting more money from our apartment residents.we are leaving at pjr road,chandanagar,hyd-50.

Susmitha Rani on 11th Apr 2020, 7:33am | Permalink

I am a resident of Anjaiah nagar, Bowenpally, Secunderabad. People are using maidan as dumping yard and GHMC people are not cleaning it. please take some necessary action.

my name is purnima sharma door on 10th Apr 2020, 2:39pm | Permalink

our area must need saniterzied

Gunti srinivas on 9th Apr 2020, 9:21pm | Permalink

Hi sir I am gunti srinivas. My house near back side mekala mandy gowlipura.old city . Sir our street dont have drainage system. Out street have 15 houses .main road have line but inside our street not available so please provide drainage line for our street

M.Gopal krishna on 9th Apr 2020, 8:26pm | Permalink

Dear sir/man iam a residence of begum bazar shai-nath gunj we having so much is mosquitoes in our area we are unable to stand or sleep please attend and resolve the problem as soon as possible .

Thank you

Ramu on 9th Apr 2020, 7:33pm | Permalink

street lights are not working at dever yamjal , linga reddy colony, power cables are hanging from the pools which is very dangerous, no one is attending the issue since > 3 - 4 months, kindly attend and fix the issue

361 - 375 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST