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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Krishna on 17th Dec 2019, 9:43am | Permalink
The workers in ghmc is such responsible that they can tease or scold anyone even a small child who has below 18 can do the work and asking for bribe for taking garbage from home.... Can u solve these issue
Is government not paying them ,then y should we pay them(ward no 21,vehicle no 165,rtc colony beside rtc bhavan,lbnagar)
K. Kribakaran on 16th Dec 2019, 3:06pm | Permalink
To respect sir,
In front of my house drainage overflow taken place from manhole...by which the drainage water leading to road.. So i kindly request you u fix the problem as fast as possible..
Hno:18-469/1/1 mallikarjun nagar, Malikajgiri, roadno 7 market line, hyd
Mobile no 9985202868
Sample on 15th Dec 2019, 4:35pm | Permalink
Issue due to heavy Rain
Mohammed abdul khader jeelani on 15th Dec 2019, 2:12pm | Permalink
To, Respected sir i am musheerabad bholakpur , from many days in front of my the street light is not working my door no 1-4-288 bholakpur, musheerabad hyderabad so plz I request to repair it soo sir we r getting problem also and drainage mud also the r not taking from here
Jayachandra on 21st Dec 2019, 11:03am | Permalink
Hello,

I am resident of kavadiguda, near shirdi sai wines there is a lot chaos. Frying fish in the parking lot of road which is causing lot of smoke and smell on the road. They don't even maintain the cleanliness, throw all the waste on roads. Becoming hectic to pass by road due to smell, causing eye irritation while traveling on bike on that way. One day there was a spice the flew into my eye and had to breakdown due to it. request you to take immediate action on them.
Sample on 15th Dec 2019, 1:27pm | Permalink
Pot hole issue in sanatnagar
Sample on 15th Dec 2019, 12:38pm | Permalink
roads are having potholes due to rain.
Sample on 15th Dec 2019, 12:09pm | Permalink
road damaged due to heavy rain
Sample on 15th Dec 2019, 11:48am | Permalink
Crowd is more here
Sample on 15th Dec 2019, 10:01am | Permalink
could see more traffic
Sample on 15th Dec 2019, 9:32am | Permalink
Could see more traffic near Cyber towers
Sample on 15th Dec 2019, 8:05am | Permalink
jhgjmhf
Sample on 14th Dec 2019, 7:28pm | Permalink
we have many street dogs in our area pragathi Nagar 2nd lane. Please look into the issue.
Sample on 14th Dec 2019, 6:59pm | Permalink
Road is damaged near Hitech City Signal Junction. Please consider the issue*****
Sample on 14th Dec 2019, 10:48am | Permalink
Road is damaged near Hitech City Signal Junction. Please consider the issue*****
Sample on 14th Dec 2019, 9:22am | Permalink
testdata&&&&
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