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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
676 - 690 OF 1876 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Shashikala. Hyderguda,Attapur, on 4th Sep 2019, 12:42am | Permalink
While dengue spreading all areas please spray mosquitoes killer in all areas to save life's of citizens. In attapur , hyderguda pls cover every lane and spray .
RAPOLU SHIVA on 3rd Sep 2019, 7:06pm | Permalink
Date: 03.09.2019
GHMC Commissioner
Gandhinagar Circle,
Dear Sir,

Sub: Drainage water Leakage in our beside neighbor building (i.e. Hyquib Systems Ltd) regd.
We are the Resident of H.No.1-1-564, Vintage Mini Towers, beside Hyquib Systems Ltd, Near Raghavendra Towers, Gandhinagar, Hyderabad -500 080 and we are staying almost 11 families in our apartment
We would like to inform you that in our neighbor commercial building (i.e. Hyquip Systems Ltd) Drainage water Leakage in second floor Water due to damage of Drainage Pipelines and the pipelines are in our building face and drainage water is splitting in our building and entry area after that the drainage water is staging open space at ground floor balcony and water is leakage from last 4 months onwards.
We have informed 30 to 40 times from last 4 months onwards but no body is responding and it is a commercial building and there are speaking rudely with us.
We are staying with small child and old age persons in our apartments and we are suffering from fever
K.Saibaba Sarma,1-11-111/6/1,S on 3rd Sep 2019, 12:54pm | Permalink
The pavement from the shyamlal building to the Hyderabad Public school is extensively used by residents. In front of the IOC petrol bunk the debris of the copound wall is lying for last 6 moths. in the adjoining premises of the brand shop a 8 ft hoarding is blocking the pavement and are also trying to encroach with flower pots and parking of vehicles during rush hour. Pl. protct the pavement
Dr.Y.santosh Deepthi on 3rd Sep 2019, 12:19pm | Permalink
We are having drainage block due to rains frequently near punjagutta police station,lane next to punjagutta masjid..plz address this on 3-9-19 we have drainage block here..plz look in to this issue soon.
C. Sudheer Kumar 9849042450 on 3rd Sep 2019, 10:11am | Permalink
Good morning sir every time we are facing drainage blockage at plot no. 234,FCI Colony, Vanasthalipuram, Phase II please send some one for cleaning today as we are getting very bad smell unable to stay so do full to us Sir Thank you C. Sudheer Kumar 9849042450
N. krishnakumari on 1st Sep 2019, 7:24am | Permalink
sir,in Indiranagar, Gachibowli, on 20 feet road two 5 storeyed buildings are under construction without even leaving an inch as set back.where is the provision for drainage and where from you can provide water.plot no.3,4,5 and 7. kindly look in to it and see that the construction is to be taken up as per permissible limits and leaving set backs.thanks
Srinivas. M on 31st Aug 2019, 11:16am | Permalink
To GHMC, My name is Srinivas. M from Green Space Springs president and Advisory Board member of Entire Township.... Please try to understand and take some action of our area... Our area is suffering of Dengue fever due to mosquito bites, drainage system is horrible, spoiling the drinking water and Lake... We need your immediate attention to reduce horrible situation. Any support from our side we are ready please do the needful..present action not sufficient to mitigate problem...Dengue prone Area... With regards and respect... Srinivas M
Krishna on 31st Aug 2019, 4:52am | Permalink
My self Krishna, I do stay at shanthinagar near North-lalaguda Secunderabad 12-1-1366, we are facing issue with the neighbours with construction material they have thrown everything in front of my premises I am not able to take my car out and in pls look into this and pls solve my issue
Mohammed idris on 30th Aug 2019, 8:21pm | Permalink
Dear concern officer I am from sanathnagar DNM colony we are facing more problem of mosquito and waste collection person is not regularly coming we are paying him money also to come regularly but not coming daily and
On road mainhole cleaning removing waste from inside and throwing on road bad smell coming after 2 to 3 days this waste lying on road
Pooja Agarwal on 30th Aug 2019, 11:59am | Permalink
Hello sir/madam,
I stay near ghansi bazar, opp high court post office 21-7-758 to 760
I'm facing problem of garbage pickup from my house.
The garbage picker doesn't come regularly and when he comes he doesn't pick the entire garbage loitering the place.
Kindly please help me in this
Lavanya on 29th Aug 2019, 11:54am | Permalink
Respected sir,
Iam from Vanasthlipuram area,plot no 74, we are suffering from mosquito problem,Can you please send your pest control person asap .
Thank you
Kumar on 29th Aug 2019, 11:49am | Permalink
My property mutation is still pending since 2 months. Any fasttrack process?
Kumar on 29th Aug 2019, 11:49am | Permalink
My property mutation is still pending since 2 months. Any fasttrack process?
Reddy on 29th Aug 2019, 10:21am | Permalink
Please send mosquito medicine van to domalguda hanuman temple area
reddy on 29th Aug 2019, 10:22am | Permalink
2 persons got dengue in my area
VIJAY KUMAR K on 28th Aug 2019, 4:06pm | Permalink

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