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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
421 - 435 OF 1179 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Vasu G on 8th Aug 2018, 7:55pm | Permalink
Sir, we live in 1st lane, Jagruthi Colony, Kondapur. It is near to 8th Police Battalion. Drainage became big headache for us. Always it overflows due to some engineering issues. Lodged many complaints in GHMC App but they just close it. Always they show some temporary resolution but not permanent. Out street became so ugly with drainage over flow. I request you to look into the issue and show us a permanent resolution. You can contact me on 9985902779.
Zakiuddin on 7th Aug 2018, 11:53am | Permalink
Drainage water is following from 1 months at Road no:45, Jubilee Hills. No one giving response. General Public is facing continue problems with Bad Drainage Following water. WE WILL PUT LETTERS AGAINS GMR OR GHMC PEOPLE if no one from GMR or GHMC give response. PLEASE BE CAREFUL AND GIVE IMMEDIATE RESPONSE.
Praveen on 4th Aug 2018, 9:11pm | Permalink
Hello .....there are 3 hoardings in danger position in LB nagar circle....check it and remove it
Sravani on 4th Aug 2018, 7:47am | Permalink
Garbage people are not coming regularly. They are coming weekly once and they charge each house rupees 70 for taking garbage. If any one refuse to give money that are not allow to take garbage and mosquito team also not coming. please solve my problem. this is from mms Balaji Residency Peerzadiguda Mallikarjuna Nagar Colony road no 1 area my name is sravani
It is my humble request sir as on 2nd Aug 2018, 10:51pm | Permalink
I think it easy be solve regards Srikanth advocate let's see for this commenta
It is my humble request sir as on 2nd Aug 2018, 10:48pm | Permalink
It is my humble request sir as as an advocate there is an big issue at gudimalkapur new Satyanarayananagar jafferguda karwan no one is taking care of Garbage issue even i request our corporator to shift this place bt no response plz to shift this place as my humble request regarding Srikanth advocate nampally criminal court Mr.K.TR
sir garu..regards Srikanth advocate.
Raju on 30th Jul 2018, 4:57pm | Permalink
Amberpet Ghmc is very much slow to solve the public problems, I have lodged complaint ( more than 7 times ) several times of overflowing manholes at my house but nobody responding,# 2-2-1109/81/1, vaibhav colony, amberpet, Hyderabad 13. 9666697654
Bhaskara rao on 29th Jul 2018, 3:44pm | Permalink
Sir this is from panigiri colony chaitanya puri dilsuknagar area the fogging vehicle came few days before to this area but fogging was not done properly the vehicle with fast speed and fogging smoke is low density

Sir this fogging is only to show records not for eradication. We are suffering with mosquioto many people are suffering with fever proper fogging and eradicate the mosquitose
K Bala Bhargavi NRI, LRS 30000 on 28th Jul 2018, 7:03pm | Permalink
Sir, I have paid on-line my balance payment of Rs 23583/- as intimated by GHMC as LRS Due amount on my Application No 3000023610 K Bala Bhargavi @ 8.02PM. After pressing payment butten You Server struck and I have not received the receipt/ could not generate also. My bank confirmed by SMS and E Mail that payment is made / gone to you please arrange for receipt & confirm payment. “Rs.23583 was spent on your AB Card ending 8011 at GREATER HYDRABAD MUNIC MUMBAI IN on 27-JUL-18 20:02:02. Avail Limit is 139578.74.”
Ali on 27th Jul 2018, 4:01pm | Permalink
Hi sir street swippers not came daily or weekly one time take action emediatly location kondareddy guda beside shama kirana store
Mirali143143 on 27th Jul 2018, 4:06pm | Permalink
Kishan bagh kondareddy guda
Mdashrof123 on 27th Jul 2018, 7:18am | Permalink
And that to they are charging 100 rps for each home to take dust covers.if we didn't paid 100 rps they didn't took over dust bin covers and going.behaviour is also bad. Please take action on this.
Kothapet Maruti Nagar road no 12
Ashrof on 27th Jul 2018, 7:09am | Permalink
Hi this is from kothapet location Maruti Nagar,from last 1week on words no body came to take dust covers..please take action on this thank you.
ganesh on 26th Jul 2018, 9:30pm | Permalink
Am staying at 13-1-466 Doodhkhana dhoolpet plz send mosquito team for hitting sprays we are suffering lot my #8121700975
Adi reddy on 26th Jul 2018, 11:03am | Permalink
We are living in gayatri nagar,Godavari homes suchitra, back side of my house we found a dead dog 3 days back and it slowing decomposing day and day and getting ver bad smell we have to close all the doors and we can’t go out as well. Requesting You to kindly take immediate action on that no 9010957957
Daya on 25th Jul 2018, 9:36am | Permalink
Drainage is leaking in front of our apartment in sriram nagar, address- srilalitha arcade, plot no 229&230B, sriram nagar colony, kondapur 500084.
We also tried to contact the customer care Number but no response
Please address at the - 9885992466
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