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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
691 - 705 OF 1284 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Narender B on 26th Jan 2018, 8:57am | Permalink
Raised complaints over 100 till now but no reaction from officers. Hanuman Nagar, which is located adjacent to Rajendra Nagar 500030. No road facility, drinking water, drainage from past 42 years. Located in center of city but struggling for basic facilities. Worst than any corner village in state. Never saw laying any road since I born.
prasanta sahu on 23rd Jan 2018, 2:18pm | Permalink
Dear sir,

Iam resident of kukatpally 7yh phase we have drainage over flow problem in our street. Please take care of that, we tried calling to the above mentioned number but it doesn't work. Dirty water on that causing discomfort and unpleasant. I request the authority to take action and clean at the earliest.

Prasanta kumar sahu
LIG-131, KPHB-7TH Phase
Sibbi.Saikumar on 21st Jan 2018, 12:24pm | Permalink
Sir, This is S.Saikumar from Dilsuknagar Hyderabad sir am having problems regards my street Gaddianaram.Here so many problems of dringes, roads is not clear, mosquitoes etc and anybody is not caring my street. Please kindly solve the problems as soon as possible.
Thanking you
Dr. V.K.Priya on 21st Jan 2018, 10:48am | Permalink
sir, near my house the drainage overflows road no.1, mallikarjuna colony, old bowenpally followed by our neighbour had placed waste on that causing discomfort and unpleasant. I request the authority to take action and clean at the earliest. Thanq
Ch.Venkatesh on 20th Jan 2018, 2:42pm | Permalink
Dear sir,
Iam resident of chandanagar we have drainage over flow problem in our street.Please take care of that, we tried calling to the above mentioned number but it doesn't work.
H.No: 2-108/P-256,
Aparna Hill Park Road,
KSR Enclave,Chandanagar
Anand on 20th Jan 2018, 2:32pm | Permalink
I live in yellammabanda. one of our neighbor used to wash cloths in road and also cleaning mouth etc.when we ask about it they used to argue with please take action on it .location :near plot no 628 .
Prasad on 20th Jan 2018, 1:40pm | Permalink
We have been in trouble by the increase in the number of street dogs(around 10 to 15). They are wild and chasing the people and kids specially. So its being very difficult to walk on the roads.Please send a dog van to catch them. I hope you understand the situation.

Area: Allwyn Colony Phase 2
Near Allwyn Colony Last Bus stop
praveenkumar on 19th Jan 2018, 2:15pm | Permalink
ghmc khapra.
new indra nager near damaiguda water tanker
suplly for ten hoses for one tenker for one week
plese five house one tenker extra water problm

water tanker no----15

Church Line
praveen kumar on 19th Jan 2018, 1:01pm | Permalink
ghmc khapra.
new indra nager near dammaiguda water tanker
suplly for ten hoses for one tenker for one week
plese five house one tenker extra water problm
Urmila on 16th Jan 2018, 8:30pm | Permalink
Sir , Mosquitos have increased .please do fumigation at shivaji nagar behind vegetable market ..narayanguda ..hyderabad.500029
Praveenkumar on 16th Jan 2018, 7:32pm | Permalink
Dear sir
My house no.20-398/1.ek nagar malkajgiri form last one week onwards there are full of mosquitoes in our area. Getting irratation to us plz arrange mosquito killer in our area.
D,shyamrao,yel on 15th Jan 2018, 11:35am | Permalink
dear sir last six days garbage boy not collected the garbage consult auto man i frenquently contact the person but that fellow is not respond i frenquently irequestd to take immediate action please do needfull it is an dirty smell
Dayanand on 13th Jan 2018, 9:13pm | Permalink
155304 not answering any calls. I raised a complaint many times on single issue of street lights in my area. Once the complaint raised they are closing. No idea what the ghmc people are doing. Every time I raise the complaint they are saying we will solve and closing the complaint. But we did not got any resolution yet. Thiefs became more and if ghmc not taking action then what is the use.....
Venu bodke on 11th Jan 2018, 10:33am | Permalink
So many complaints regarding the illegal construction. And yet no action. Thus means all the officials r hand in glove.
Tarun singh on 10th Jan 2018, 2:07pm | Permalink
Tarun Singh residence of Sri sai hills colony-attapur , it's been a week drainage is overflowing in front of my house and I complaint to both the supervisor in charge Mr.kishor and our area ghmc commissioner Mrs.Padma mam but still no action taken by them .I mailed them also with photos . I getting messages of complaint numbers but no single person came for inspection.
691 - 705 OF 1284 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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