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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
721 - 735 OF 1239 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Pradeep Gupta on 16th Oct 2017, 12:20am | Permalink
Dear Sir
This is to bring to your notice that my area near regimental bazaar, Secunderabad does not have the ghmc bin because of which the waste is thrown on the road which is polluting my area

Therefore i request you to kindly look into the matter.
Smt. S.KAMALA GIRI,Freedom Fig on 15th Oct 2017, 3:19pm | Permalink
To The Commission
GHMC. Hyderabad.

Subject :- Illegal Construction on Govt.Housing Bord Land.

Respected Sir,

This to inform you that the ILLEGAL Construction is going on at Beside Below address,
Kindly take immediately Action.

Smt. S.KAMALA GIRI,Freedom Fighter.
(W/o. Late SB.Giri. MP. Freedom Fighter.)
#10-1-721, West Marradpally,
Telangana. India.
Anu Reddy on 15th Oct 2017, 12:17am | Permalink
Dear Sir,

Drainage water is flowing near Khajaguda ie,. between Sunshine Hospital & Timber Lake for the past two weeks but no action has been taken taken by GHMC as of now.
This waste water is getting mixed with Lake water and getting odd smell, and even roads are also getting damaged.Kindly solve this issue as soon as possible.
LIG,Chitrapuri colony,Timber Lake road,Khajaguda
Srinivas on 12th Oct 2017, 12:38pm | Permalink
Dear Sir,
I am aresident of
Gopi Nagar Colony, Serilingampally.
Ranga Reddy Dist, Hyderabad-500019

After the government has changed in our colony no sanitation people are working properly, they are not cleaning mories properly in our street, the mories are smelling like any thing there are so many childrens in that colony, I have met Corporator personally and explained the situation even he knows it very well but no one is not responding.
Please do the need full.
. on 10th Oct 2017, 11:13pm | Permalink

Every time when rain comes , our street ( street no 2 , Opposite Hanuman temple , Padma colony, Beside Shankermutt , Nallakunta , , Hyderabad ) is completely water logged and no proper action is taken by GHMC to resolve the issue , no proper drainage system done for rain water flow. Due to stagnant water / garbage there is always fear of spread of dengue , malaria and other dangerous diseases. the situation getting more degraded.

Specifically , Due to recent rains in Hyderabad, there was stagnant water and we have to inhale bad smell and even kids are not able to play in front of the houses due to stagnant water and bad smell. it is difficult for citizens to move in the night time .In-spite of repeated requests to munciple supervisors the problem remains the same which is a great health hazards. Hoping that severe and proper steps/actions/measures will be taken for the benefits of the people and citizens. I hope that the esteemed authority will sort this problem.

the garbage from the naala due to rain is not lifted even after mulitple requests. the garbage is still lying on roads from last few months.

V S RAJU on 10th Oct 2017, 3:21pm | Permalink
My grievance number 2017-09-W361379 ... regarding street lights not working at Birla Mandir and B M Birla science Museum are not working... The complaint was not attended so far the Visitors , School children and the staff are facing difficulties.. As your department is sending SMS the the complaint is attended is just a fake feedback... Non of your staff works in time ... do attend the complaint Immediately.. else this issue will be taken in to higher Authorities. .....AO , BM Birla Science Centre.
Bhupesh on 10th Oct 2017, 9:15am | Permalink
Dear GHMC,
This is from telecom nagar gachibowli. Firstly congratulations and thank you for your successfull journey. I am really appreciating your work and effort to make healthy and beautiful hyderabad.

But it is very unfortunate to inform you that in your administration, the garbage lifting person is always forcing us and demanding money every month from every flat and house to lift the garbage at apartment gate.

I requested earlier also regards this but still I didn't see any difference or action taken. I think it wasn't came to your notice earlier. I requesting you please train them and order them not to take/collect money to lift garbage.

They making spoil name of officers as well GHMC administration.

Please let me know if you want to take photos or videos regarding this? I will help you.

How much you want you pay amount to garbage collectors?
Jow many houses/flats under GHMC? What is tge income getting any data?

Grievance Number: 2016-12-W297352 not resolved.
Hari Krishna on 10th Oct 2017, 8:39am | Permalink
Manhole is leaking and overflowing continuously since one week from 04.10.2017 in papireddy Nagar, road no 8, b block, jagadgirigutta creating lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Naveen /AJay : Old Kattali Man on 9th Oct 2017, 5:28pm | Permalink
The Commissioner
GHMC Telangana State.

Sub: Road Disturbing for Travailing at Old Kattal Mandi Opp Gandhi Bhavan Office . Area road BLOCKED antisocially without permission.

Respected Sir,

We are suffering to Travailing regularly from Ghandhi Bhavan road to Dimound Jublie High School and Also to CCLA office Due to Construction under Slum area and under the people using for unsocial activities like Playing Cards & Drinking etc. college students , school children's and women's suffering there area people are block the road antisocially without permission,. Kindly take a legal action and do needful help to society.
Rashed baig on 9th Oct 2017, 5:24pm | Permalink
Dear sir,
My complaint is regarding of drainage connection.I don't have drainage line so we connect home drain line in barsati nala so when ever nala line get chock water get back to my home so every time we have to clear that nala line so I request you to sir pls issue the line thank you
Door no.17_3b_220,chandra nagar,yakutpura,Hyderabad
Sabir Hussain on 8th Oct 2017, 8:44am | Permalink
Respected sir,

Our uppal drainage department is very poor. They didn't do positive reaction to my complaint

Plz sir drainage is didn't flow correct do something


2-2-40 hanuma sai Nagar Uppal
K.S.S.Ramachandra Rao Advocate on 6th Oct 2017, 12:28pm | Permalink
Manhole is leaking and overflowing continuously since one week from 30.9.2017
Before Anurag Rehabilitation Center near
Sai Vani Hospital Indira Park Road RK math road
Hyderabad.20 causing lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Sunayana on 5th Oct 2017, 2:54pm | Permalink
Sir I'm resident of Mohan nagar zamistanpur post office there is a drainage leakage since three days all r affected with malaria and dengue no corporator is coming and witnessing the road please help us from this we are unable to bear the smell
gvmd sarma, on 5th Oct 2017, 9:20am | Permalink
drainage man hole blocked .
3-14-16/a/3 srinivasapuram colony,ramanthapur,near surya bakery beside road. near shanku chakra apartment.
cell no 9440901755.
A MEHER TEJ on 2nd Oct 2017, 12:35pm | Permalink
Dear Sir,

Please take a note that the drainage is leaking beside my apartment and the same was fluding in to our cellar. it is very deficulty to move over there. Since a week we r aproching it local persons but there is no response. Kindly look into the issue and do the needful.

D.No. 2-19-58
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