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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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mohammed on 10th Mar 2017, 12:24am | Permalink
mosquito menace in Noor Khan Bazar area, sultanpura area. kindly take necessary action
sravani on 9th Mar 2017, 3:57pm | Permalink
Respected sir ,I am Sravani leaving in indranagar(18-13-7/210) ,chandrayangutta .In front of my house a small well is present every one is throughing dust and waste materials the smell and mosquitoes are unbearable so please I kindly request you to solve this problem
sudhakar gen.sec colony 934704 on 8th Mar 2017, 12:22pm | Permalink
Sir I have given lor of mails for open nalas cleaning in Bharat Nagar colony Ramanathapur from h.no.3-5/20A sinu house to h.no.3-5/15 laxman house. Were as I has yesterday for report they are showing today is post deleted why? The problem has not solved. What is the problem for not doing the work. Sir, mosquitos and dirty smell is coming. please clean it now a days mosquitos is very dangerious for childrens.
sudhakar 9347040524 on 15th Mar 2017, 1:03pm | Permalink
Sir, work is not done, but reporting of comment disabled. Past days it has shown action pending. What is going daily I am checking the status. Only writting mail but no person has came to do the work are enquired. Kindly look into the matter. Because toll no 155304 is always engaged.
sudhakar 9347040524 on 27th Mar 2017, 12:56pm | Permalink
Why reporting of comment disabled the problem is not solved for past 2 month. Please take action on this complaint. We once again request u to solve our problem.
B RAGHUNANDAN on 5th Mar 2017, 5:07pm | Permalink
Sir, Street lights are not working in our area. Kindly please look into it Musheerabad police station backside near Shivalayam temple 1-6-955 956 phone number 9866111568 please
Citizen on 5th Mar 2017, 4:43pm | Permalink
HI
I am posting a comment regarding rain water harvesting. None of the buildings are having rain water harvesting.why the ghmc will not check the rain water harvestingredients. If the building is not not have the facility to save the rain water .why department will not take serious action on building owner
vasu on 2nd Mar 2017, 12:46pm | Permalink
there is illegal water connection in subhodaya colony,hydernagar,opp:jntuh
irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area h.no 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sudhakar / ramesh on 1st Mar 2017, 2:21pm | Permalink
Sir, Drinking water is coming without pressure from house h.no.3-5/20/A srinu house to h.no.3-5/15 laxman house of Bharat Nagar Colony,Ramanthapur were as 3" pipe line is there and number of water connection is more. Kindly replace the pipe line by 6" and solve the problem at the earliest.
sudhakar / ramesh on 1st Mar 2017, 11:58am | Permalink
Sir, drinking water is coming without pressure. From h.no.3-5/20/A srinu house to h.no.3-5/15 laxman house were as 3" pipe line and number of water connection is more. Kindly replace the pipe line by 6" and solve the problem at the earliest.
sudhakar/ramesh on 9th Mar 2017, 2:33pm | Permalink
Location is Bharat Nagar colony, Ramanthapur. Action is pending showing
sudhakar gen.sec for colony 9 on 28th Feb 2017, 10:49am | Permalink
Sir I have given lor of mails for open nalas cleaning in Bharat Nagar colony Ramanathapur from h.no.3-5/20A sinu house to h.no.3-5/15 laxman house. Were as I has yesterday for report they are showing today is post deleted why? The problem has not solved. What is the problem for not doing the work.
ravindra kumar on 28th Feb 2017, 1:46am | Permalink
what to say stray dog menace in andbagh cross roads to malkajgiri. Daily booking a cab for 57 rupees to travel 0.84 kms .
Yesterday counted the animal count sitting near venkateshwara temple anad bagh ridiculous o say 150 dogs what to say
Vamshi on 24th Feb 2017, 6:15pm | Permalink
Dear sir kindly check the Quthbullapur ghmc garbage vehicles in datatreya nagar chintal they are not keeping clean and they are not separateing wet and dry garbage sir plz take care of it thank you
sudhakar 9347040524 on 23rd Feb 2017, 12:43pm | Permalink
Sir 155304 phone is always engage sir I given lot of mails, but whether it has forwarded to concern circle no action of work is done.
Shambhu rai on 23rd Feb 2017, 12:33pm | Permalink
There is no drainage in our area no road water on the road Bhavani nagar Mallapur Hno: 3-11-102/100p Kapda circled
Vani. K on 22nd Feb 2017, 11:24am | Permalink
Sir, neighbors are throwing adult diapers of their sick mother at the open land backside of my house and garbage throwing by all neighbours back side and in front of my house. Given complaint no of times to Ghmc app no response. House no1_5_585 /1/1,new Maruti Nagar community hall, road no 5
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