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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1396 - 1410 OF 1681 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Sravan on 8th Feb 2017, 10:24am | Permalink
Halo sir, I really appreciate GHMC for taking numerous steps to make our Hyd a better place to leave. But workers at ground level are the vital persons in execution. The auto driver cum dust picker organised by GHMC in vinayak nagar, balanagar is adamant and not at all helpful in extending his duties. People like him make all sincere efforts by GHMC go in vain. A serious warning may be given to him and advise him to be reachable to residents of this area.
Vamsi on 8th Feb 2017, 10:19am | Permalink
Despite given accurate birth details, Lazy stupid GHMC employees given my birth certificate with wrong details. And there is no transperancy to caught such stupid lazies. and I have to submit documents and pay money for their cheap GHMC employees
A Joshi on 7th Feb 2017, 1:34pm | Permalink
Sand has piled up on both sides leaving little space for travel on Road No-7 ,Tarnaka, for along time .please organize to remove.
Nayan C Gandhi on 7th Feb 2017, 11:12am | Permalink
Me Staying in Airlines Towers, Sindhi Colony , PG Road, Secunderabad. Street sweepers comes around 10am in morning and sweeps roads, GHMC has not made new road after digging for sanitation they have not reloaded, so when sweeping pollution of mud and smoky dust of mud prevails that it creates health problem and vehicles which r cleaned gets dusty.
Contractor person of sweepers is requested several times personally, but no cooperation & still argues will b done at 10am or even some lately but cant b in early morning hours of 6:30am or max 7am.
Hereby requesting GHMC to intervene & settlw issue of sweeping colony roads at and around 7am .
Abdul wahab on 6th Feb 2017, 12:21pm | Permalink
sir I am leaving at Santosh nagar opp raheen plaza function hall drain line is totally block and manhole cover is damage please take a action
Kishore kothapally on 5th Feb 2017, 10:48pm | Permalink
Team street lights not working from two months in nagarjuna nagar colony Tarnaka and request to get them checked and replaced on priority contact me at 9885018603
SAJID ISMAIL KHAN on 3rd Feb 2017, 7:49pm | Permalink
Respected sir I Sajid Khan my house no 18-2-811 Gm chowni near Kandikal gate Hyderabad 500053 my CAN no 025448744 in this water connection there is no water supply i had given many complaints to water department but till now no action was taken please sir take necessary steps and provide us drinking water.
praveenkumar. on 2nd Feb 2017, 6:00pm | Permalink
ghmc khapra.
dear .sir
please water problem new indra nager near dammaiguda boor water not coming one month colony man maintence water supply .
please take ghmc contol.
Kavita on 2nd Feb 2017, 5:56pm | Permalink
Sir we live in vijayanagar colony we are suffering with serious drainage overflow issue and we are trying to contact u but we arent able to reach plz process our request as soon as possible
Dr shravan Kumar goski on 31st Jan 2017, 9:49pm | Permalink
hello sir we live in ram reddy nagar near venkatreddy nagar amberpet.We have very serious issue with drinage facility.It is jammed and flowing in to houses and all drinking water sump, bor water were filled with drinage water This is very terrible. So we not have water to dring and use. Kindly reslove it .It is in Ramreddy nagar Lane no 4, HNo 3-16-112/124.Kindly begging to reslove this issue as soon as possibe
Anitha on 31st Jan 2017, 7:23pm | Permalink
hello sir we live in ushodaya colony gajularamaram.We have lot of issue with drinage facility.It is jammed and flowing in to houses .This is very terrible.All small children and old people are getting infected by it.We have given complaints lot of times but no one is caring about it.Kindly reslove it .It is in ushodaya colony last lane Plot no:412 near church.Kindly begging to reslove this issue as soon as possibe
pushpa on 29th Jan 2017, 12:52pm | Permalink
I am living in krishna nagar,side lane of vasanta hardware. We dont have dustbins atleast for each lane, please provide dustbins atleast for a lane, the workers who are assigned to collect garbage are very active in collecting extra money for each dustbin than in collecting garbage. Please consider this issue
Sai on 29th Jan 2017, 10:04am | Permalink
Scary to walk on the roads in night and even day time due to stray dogs as they are trying to bite us and barking a lot every time near Ramya grounds & Saibaba, Veera Brahmendraswami, Kanyakaparameswari temples, 3rd Phase, KPHB Colony
praveeen on 29th Jan 2017, 9:17am | Permalink
khapra ,ghmc.
no boor water one month near dammaiguda new indra nager colny please
ghmc mainteance
Chandra Shekhar on 26th Jan 2017, 4:03pm | Permalink
We living in Serilingampali, Venkat reddy Colony, beside my house nalla is passing, from last 4 years is not cleaning. I was given several complaints to sanitation department in Serilingampali municipality. We are facing health issue, kindly requesting to take it as a severe issue.
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