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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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praveenkumar.yarolla@gmail.com on 31st May 2016, 1:43pm | Permalink
Dear sir,
new indra nager colony near dummai guda
no boor water not coming in one month.
praveen on 21st May 2016, 6:15pm | Permalink
dear sir
ghmc khapra .
new indra nager colny dammaiguda water tanker not com
tenday s one tanker coming vacle no ;--15
Please take care of this issue as early as possible..
Indian on 21st May 2016, 4:45pm | Permalink
useless Indian government
unknown on 16th May 2016, 4:11pm | Permalink
dummy labour
Sir we are from telangana state union.this is the great thing that ghmc checking the sanitation workers who are dummy or not.but i have konwn one thing about circle 9A anasuya group 37.in this group one dummy worker is working.but she is coming to work from one month only.plz check correctly again.this request is to DC.
suresh s 9885336935 on 14th May 2016, 2:12pm | Permalink
hello,
respected sir we stay in gudimalkapur new sai nagar we are facing lot of problems with the stinking smell of the dumpyard since 3 weeks we request you to take necessary measures and clean it as soon as possible
mohd arshad ahmed on 12th May 2016, 11:06am | Permalink
hello ,
good day to u ,
i stay at h:no 17-7-506 yakuthpura naga bowli hyderabad 500023 . for the last 4 days there is pathentic condition of drainage in front of my house . i complaint several times at nearby office but no one turn up .. i request the concern person to look into this matter and provide the solution as earliest.
K.Vinod on 13th May 2016, 12:15pm | Permalink
Good Afternoon sir,

I hereby given complaint to the sewerage board at Ranigunj area to Mr.Pasha who is incharge for the cleaning of drainage leakage problem, beside to fortune honda show room and opp :- to petrol bunk D.No.5-4-187 M.G.Road, Secunderabad from 7 days drainage leakage people are suffering from the bad smell, pl send some concerned person to clean with the motor.

K.Vinod
9248093856
Mateen on 9th May 2016, 4:56pm | Permalink
Sir,

I am Stayed at Saber Nagar, # 12-2-386/250/2, Asif Nagar, my home drainage water over flowing and causing dirty so please take action plz
Anoop kumar on 9th May 2016, 4:10pm | Permalink
Dear sir,
The open drainage wall opp H. No 2-17 -5/6 , plot no 85,in Dharmapuri colony , uppal, Hyderabad is broken and adjuscent Road may give away . please repair drainage retention wall so that road is saved.
Md rahamathullah on 2nd May 2016, 1:33pm | Permalink
We resident of chilkalguda bring few lines for your kind consideration and necessary action please. Our house Nos : 11-4-742, 11-4-741,and 11-4-70 chilkalguda near bade masijd secunderabad. We are facing lot of problem from our oppsite house person who is keeping 7 goats on the road and putting grass and waste on the road, smell of urine and lot of masqutos repeatly we have approached him but invein. kindly take necessary action . we are giving same letter to Mayor and consellor of GHMC.
khasim on 30th Apr 2016, 9:13pm | Permalink
Balanagar to bowenpally down to railway trak raod very bad opp, bhel traffic slow
jagannadha rao on 25th Apr 2016, 3:02pm | Permalink
i am staying at saradanagr 5th street near minitankbund safilguda , underground drainage was not cleaning regularly so that inside my home drainage water over flowing and causing dirty so please take action plz
K.Avanthi, NRI., on 24th Apr 2016, 11:13am | Permalink
I had lodged complaint and got SMS informing me complaint no.2016-04-W239770. Registered and forwarded to mr.sudhamsh,cvo taxation weigh his contact mobile no.9701362754, regarding incorporation of owner's name in property tax related correspondence. When contacted this mobile - no phone is working with this number is heard.
Shilpa on 20th Apr 2016, 8:46am | Permalink
Near rezimental bazar secunderabad opp to saluja nursing home lane is completely filled with drainage water, drainage is over flowing.
Request anybody to take this issue further & resolve.
madhu kumar on 19th Apr 2016, 5:10pm | Permalink
Dear sir we are facing problem due leakage of drainage since 3 days. Add gowlipura near old kallu compound.pl kindly respond.add charminar
sriram on 18th Apr 2016, 2:12pm | Permalink
Dear sir,
We are resident of Secunderabad Street light not functioning past 1 month OPP Pochama temple satyapuri colony Machabolaram near Select talkies, secunderabad-10 Please take care of this issue as early as possible..
Thank you.
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