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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
376 - 390 OF 988 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Shivraj perhad on 10th Feb 2018, 7:21pm | Permalink
There is a big manhole in st no 5 before legend sidhi apartment,which is causing traffic jam and accident when motorist menever their vehicle to
Save this pit.
Request for immediate action ans save from having a major accident if one is not careful while driving.Thanking you .
shivraj pershad on 10th Feb 2018, 7:08pm | Permalink
We the resident of legend shriram have mailed a petition signed by 78 resident of himayathnager st no 5,opposite Raaj hospital for a 5 story structure coming up on 150 sq yard plot without parking
Complaint to grievance cell no 2018-01-c394990,and no action taken so far.Request to depute concerned officer to site and review the same Thanks
joshiab2007 on 9th Feb 2018, 9:51pm | Permalink
There are more than 500 monkeys troubling residents, kids are afraid of going out. Request officials to look into it.
Place: Environ tower, road N0 7, Mamata Nagar colony, Nagole , Hyderabad
Contact: 9100086840
Anant Joshi on 9th Feb 2018, 9:49pm | Permalink
Control monkey menace in Nagole, Environ Tower, Mamata Nagar colony hyderabad
Nagaraj on 9th Feb 2018, 10:03am | Permalink
Iam resident of H.No.6-300 Manikyanagar,chinthal, Hyd-50054, Quthbullapur constituency.I have born and boughtup in the same colony. Five years back our street has been digged to change the drainage pipes, but till now new road or any patch work has not done.In the month of October’17 GHMC has approved to cover the road with the patch work, but the contractor hasn’t done since two months and he transferred the budget to other work.Could you please take necessary action and help in getting the road layed by GHMC. Our street H.No. 6-300 to 6-305.

I have reached to GHMC call centre 11 times and even spoken to Mr. Mallreddy EE 5 times, but the issue is not resolved.I would request to take necessary action, if not there is no use of GHMC online grievance cell and call center team if the issues are not resolved.

Thank you in advance for your action.


penugonda nagendra kumar on 9th Feb 2018, 9:48am | Permalink
dear sir

Iam resident of lb nagar central bank colony road no 2a, in this colony one un planing contraction of building is going please take care on that adders is central bank colony road no 4a, last house, right side
Y. Venkateswara rao, plot 40 , on 8th Feb 2018, 6:29pm | Permalink
Despite giving several complaints and talking to the Local GHMC sweepers,the garbage dumped adjacent to our compound wall which is facing the prestigious Jubilee hills public school is lying like that since the past 4 days.Sombody has also dumped several bags of empty alcohol bottles too, which the school children have to see daily and walk by.This also happens to be the road taken byseveral IAS and IPS officers on their way to Prashasannagar. Road no 71.If this is the state of affairs in a so called premium locality with zero response from the influential law makers who turn a blind eye to the road in which they go everyday,we can only imagine how it must be else where.There are cctv cameras too. They can also check who has dumped there.
MRs. Wasif Nawaz on 8th Feb 2018, 4:56pm | Permalink
I resident if Mehdipatnam Santosh Nagar colony would like to request to the concerned authorities to take prior action for the continuous drainage flow in our area. It’s really very unhygiene and causing lot of problem. The lane is stinking like hell. We have small children and are worried abt them. Plz take action as soon as possible.
Pavan. on 7th Feb 2018, 8:13pm | Permalink
Iam resident of kukatpally 1st phase near EWS-78. we have lodged a complaint for drainage blocking a week ago but there is no response yet. I request the authority to take action and clean asap.
Raju reddy on 6th Feb 2018, 2:42pm | Permalink
Respected GHMC,

Kindly resolve the problem of mosquitoes at Balaji nagar colony 3rd lane at Manikonda. The problem is terrible and there are so many mosquitoes that I feel I will not be alive to complain again tomorrow. I beg you guys to please please do something.. Whole of humanity will be very grateful.
k.rajender reddy on 5th Feb 2018, 1:41pm | Permalink
Sir, my neighbour's illegal construction (three floors&pent house)in, kehavnagar colony, saidabad is paying a pittance of Rs101/. Construction was done in 2011. Total building sft is around 5000sft. But ghmc circle4b assesment is for just 250sft only. I got this information through rti act. Will the aurhorities concerned act?
abhilash on 4th Feb 2018, 6:48pm | Permalink
sir ,i stay at ananthram nagar colony,amberpet.the garbage boy is not taking out the garbage inspite of repeated telling anfd paying him the money
Suresh on 3rd Feb 2018, 9:33am | Permalink
Requesting to GHMC.
At Ganesh nagar,ramanthapur.since two days drainage leakage is there exact land mark is vishal mart lane..please take immediate action..
Karuna on 2nd Feb 2018, 11:05pm | Permalink
I am from ramanthapur rtc colony near e Deva opposite to ex -municipal chairman Srinivas.
My complaint is against the boy who takes garbage. He is not coming regularly and even not good at his approach. All the colony people are facing problems with that boy. The boy hardly comes two days a week and demands for money by first.if we ask him for his regularity he is not taking the garbage at all. Please look in to the problem as an urgent need .
Thank you
Lakshman 9700692463 on 2nd Feb 2018, 1:29pm | Permalink
sir Madam
I request drainage on the slap so many times I request online so many times not responding so many times I called not responding not lifting B. Kanakiah AE, AE, 9704345024 concerned officer will
Raidurga madarnagar near police station back line third road
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