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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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rajagopal.v on 18th May 2017, 8:24pm | Permalink
Please see my early complaint Nos.2017-03-W310688 & 310687 dt.5.3.17 and other complain No.2017-04-317562. A message was received informing me that the problem in the complaint is solved. GHMC officials will meet me shortly.Entrested the matter to Mr Sudheer AEE. Visited the location and have gone away. So far no solution. Now it is 18.5.17. If it is delayed further, unfortunately if there is a rain we have to swim in the rain water and the entire houses will become dirty swimming pools. Pl. under stand the situation. Co-operate the Govt. to do better services to the public. There is a proverb DEVUDU VARAMICCHINA POOJARI VARAMIVVADU. (1) ANGATLO ANNI UNNA MANA NOTLO SANI. Funds are there with GHMC but it wont release eventhough the Govt. of Telengana supports the GHMC. Pl. solve the drainage problem suffering by large residents. 9848530567
RAJA MOHAN REDDY on 18th May 2017, 6:38pm | Permalink
Dear sir,
Drainage problem @H.NO8-44/D St no-8, RAVINDRA NAGAR CLY .HABSIGUDA..Request you to take necessary steps

regads mobile-9849655917
Dr Naveen Kumar on 18th May 2017, 10:07am | Permalink
Respected sir, I am Dr Naveen kumar.resident of Gowtham nagar, Malkajgiri.the roads in Gowtham nagar region are fully destroyed.no one is least bothered .roads are full of incomplete patch works.how can pregnant ladies,children and old age people can go through vehicles or by walk.i kindly request you to take necessary action regarding the same.excepting some great response from you.thank you.
sudhakar on 18th May 2017, 2:12am | Permalink
Dear Team,

I am sudhakar, I am a resident of yellareddyguda ameerpet. My address 8-3-823/4. Our neighbors Akula Prasad yadav and his brother Avula rakesh yadav have started their house construction recently. They initially extended and occupies half of the walk-way lane which commutes 5 houses and we all 5 families fought with them and lost the battle because they using un parliamentary words and threathening. Now they occupied 95% of the lane and the lane now has walk way for one person only. The elder people and kids are falling down frequently and we are now worried about lifes. We filed the police complaint, the policer took bribery of 30k from the Akula Prasad yadav and left the place with no action.

This is a matter of Serious concern & requires Immedaite attention as people are facing severe problem on daily basis,
B SUDHAKAR RAO on 17th May 2017, 11:44am | Permalink
SIR, STREET LIGHT NOT GLOWING IN THE FRONT OF MY HOUSE NO 3-3-5-19/B, BHARATH NAGAR COLONY, RAMANTHAPUR, HYDERABAD-3. SIR, PLEASE REPAIR "IMMEDIATELY".
Kavadeguda Union on 15th May 2017, 11:58am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda area. We are facing difficult with some rowdy sheeters who have been parking illegally in our apartment complex area -“Gayathri apartments”. They have been trespassing into our residential complex and parking their vehicles without our permissions. Please tow these two vehicle numbers – “10 EG 4699” And “TS0 9EE 6399” (Black color) and suspend these two vehicles owners driving licenses immediately and cancel these vehicle registration ASAP.
Also we have witnessed illegal construction of shops under residential complexes, Under “Vijaya Apartments” in kavadeguda area. Illegal construction of shops of these two rowdy sheeters has been witness. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters. These two local rowdy sheeters also possess fire arms inside their apartments. One of the rowdy sheeter is non local & Non Telangana by the sir name “Singh” (North Indian) The only way to resolve this issue is to file a FIR against all their crimes and violations so far. Only then Kavadeguda local residents can sleep peacefully.
Kavadeguda Union & Residence Association
Kavadeguda Union on 15th May 2017, 11:57am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda area. We are facing difficult with some rowdy sheeters who have been parking illegally in our apartment complex area – “Gayathri apartments”. They have been trespassing into our residential complex and parking their vehicles without our permissions. Please tow these two vehicle numbers – “10 EG 4699” & “TS0 9EE 6399” (Black color) and suspended these two vehicles owners driving licenses immediately and cancel these vehicle registration ASAP.
Also we have witnessed illegal construction of shops under residential complexes, Under “Vijaya Apartments” in kavadeguda area. Illegal construction of shops of these two rowdy sheeters has been witness. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters. These two local rowdy sheeters also possess fire arms inside their apartments. Once of the rowdy sheeter is non local & Non Telangana by the sir name “Singh” (North Indian) The only way to resolve this issue is to file a FIR against all their crimes and violations so far. One then Kavadeguda local residents can sleep peacefully.
Kavadeguda Union & Residence Association
Kavadeguda Union on 15th May 2017, 11:51am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda area. We are facing difficult with some rowdy sheeters who have been parking illegally in our apartment complex area – “Gayathri apartments”. They have been trespassing into our residential complex and parking their vehicles without our permissions. Please tow these two vehicle numbers – “10 EG 4699” & “TS0 9EE 6399” (Black color) and suspended these two vehicles owners driving licenses immediately and cancel these vehicle registration ASAP.
Also we have witnessed illegal construction of shops under residential complexes, Under “Vijaya Apartments” in kavadeguda area. Illegal construction of shops of these two rowdy sheeters has been witness. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters. These two local rowdy sheeters also possess fire arms inside their apartments. Once of the rowdy sheeter is non local & Non Telangana by the sir name “Singh” (North Indian) The only way to resolve this issue is to file a FIR against all their crimes and violations so far. One then Kavadeguda local residents can sleep peacefully.
Kavadeguda Union & Residence Association
N ganesh kumar on 13th May 2017, 11:18pm | Permalink
I am staying in New maruthinagar road no 3 in front of my house man hole is fulled and drainage water is coming out drainage smell is coming. I am informed to certain supervisor on Friday morning and Saturday also.but the supervisor was not answered properly.
mir mahmood Ali imran on 13th May 2017, 3:12pm | Permalink
Hi sir this Mir mahmood Ali imran from chandulal baradari bahadurpura hyd regarding street light complaint past one month i call to this 155304 but this number is not connecting to me and my family the street lights r not working past 1 month but there is no response so kindly request pls look into this matter asap your faithfully imran
Fareeda begum on 12th May 2017, 8:33am | Permalink
Dear sir,
Im resident of tadban near kala pathar P.S.
I stay at tadban near bahadurpura.sir/madam
we r not getting tap water in our area since one week properly..i request the area corporator to see the vicinity problm but this is not happening.at last i took this step..as our cheif minister said no water problem wll hve face in telangana specially in summer inspite of that we are facing a problm In our vicinity...plz solve ths issue as soon as early
Venkat on 11th May 2017, 12:16pm | Permalink
Hi sir
Due to heavy rains the drainage is overflowing at SRT 1071, Sanathnagar, kindly clear it as soon as possible
Karthik on 10th May 2017, 5:47pm | Permalink
Hi sir my self Karthik Reddy drainage is overflowing becoz yesterday heavy rain in begumpet so plz clear it , ADDRESS:1-11-126,OPP:BESIDE ALPINE GLOW RESIDENCY,SHYAM LAL BUILDINGS, BEGUMPET, HYDERABAD
Denny on 7th May 2017, 10:43am | Permalink
Hi Sir,

Drainage line in our locality is overflowing from past 4weeks, complained several times but not been addressed, request to Please send concern department to resolve the issue.,

#10-3-109/57, Lohiya nagar, teachers colony, east Marredpally, Secunderabad..
SURESH GOUD ( SOORI ) on 2nd May 2017, 7:05pm | Permalink
Respected Sir / Madam
Replace of StreetLight ,
1-2-212/4/H , Eshwaramma Basti , Near Mee Seva , Domalguda , Hyderabad - 500 029 , Telangana State .
My Name is Suresh Goud & My Mobile # 07306288532 .
Last Two Months I Have Number of Times Given Complants But No Auction Was Taken by GHMC.

Please Replace Our Basti Extra StreetLight Set From OnePole To Other Pole ...Which has Removed by Eletricity Worker ....
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