GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

331 - 345 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Venkat sai on 26th Apr 2020, 7:07am | Permalink

Respected Madam/Sir,
Greetings!
The street light on the road near our residence is not working since 5-6 months from the time the Public Transformer has been erected in front of our residence sir.
Our address 1-4-158/151, 2-Link Road, Saipuri Colony, (Behind Saibaba Temple/Bachpan Play School Lane), Sainikpuri, Secunderabad-500094. Phone number 9848092344/9290760519.
Request you kindly to look into the matter & arrange some body to rectify the issue & ensure that the streetlight near our house glows.
Thanks & Regards,
Lakshm Reddy Owner/ venkat sai tenant

Jhansi Bodda on 25th Apr 2020, 8:47pm | Permalink

Dear Sir
I'm jhansi staying in Nagole, Road No -2C, Adarsh Nagar Colony, Hyderabad...from past 1week no one is coming to take home wastage how many days still v hve to wait for this people.If I keep this wastage in home for a week v the people will suffer from infections...Please do the needful.....
Thankq

Jhansi Bodda on 26th Apr 2020, 7:09am | Permalink

Thankq sir they hve reached today to our area nd took wastage..

Vinod on 25th Apr 2020, 8:49pm | Permalink

Yes exactly mam

Akshaya on 25th Apr 2020, 6:41am | Permalink

Pls impose the fine who are throwing garbage on the roads in Subashnagar main road opp ved vihar and we tried to explain the present situation, but people of slum not hearing and they are throwing garbage in front of my house. Pls help me out . Thank you

Akshaya on 25th Apr 2020, 6:36am | Permalink

Good morning, sir/madam
In subash nagar main roadopp Ves veharv, the people are throwing garbage in front of my house every day and I made complaint but nobody taking action. Your staff regularly collecting the garbage. But people are throwing waste, stailed and other bad material on the road. Due to which, we are facing so much bad smell and mosquito, rats and cockroaches are are comming and dogs are fighting and biting the people while eating. Pls impose the costs on the people who are toughing garbage and help us. Otherwise we will face problem. Thank you.

Mohammed kaleem on 24th Apr 2020, 3:56pm | Permalink

Sir from last few days we r facing drainage problem.thr is a overflow issue....I am from moulana azad nagar edition bazar Hyderabad....plz take my complaint and solve as soon as possible. My name is mohammed kaleem 7013773734 is my number......plz plz take complaint

Kotl.mahender on 24th Apr 2020, 2:16pm | Permalink

My name is Mahender I'm lived in banjawadi ,Karwan we have dinage problem in my area so we want clear our problem sir pls

Madhu on 23rd Apr 2020, 10:39pm | Permalink

Sir, we have a non blowing of street light problem since 1 month. Ladies facing inferiority. Plz clear the problem as soon as possible. Area MES colony, near kistamma enclave, dammaiguda, land mark open tank ground, old alwal, secunderabad. 500010.

B SURESH chary on 23rd Apr 2020, 5:37pm | Permalink

Sir we have sewerage overflowing problem in our area Hammam Bowli ,street AVK DG SCHOOL. H.NO 18-3-663 LALDARWAZ and causing health problems. Kindly arrange to attaind.

prabhakar on 23rd Apr 2020, 3:19pm | Permalink

street light near my house no 2-2-647/23,central excise colony bagh amberpet hyderabad covered with tree branches and it is almost dark.please do the needFul.

Manisha on 23rd Apr 2020, 6:09am | Permalink

Way too many mosquitoes at Alwal & Lothkunta location. This is increasing the risk of major diseases

Madhu sudhan on 22nd Apr 2020, 7:09pm | Permalink

Hello sir every day we are facing The problem that everyone has throwing the wet and Dry Dust beside to my house I don't know why they are throwing like that I have complaint against that matter to this area supervisor(Jameel) but they didn't taken any action so plz take the immediate action to this issue my house number 16-8-285, kaladera colony,near Bhasma heights apartments.

Md Fayaz uddin on 22nd Apr 2020, 10:13am | Permalink

V rama rao nager borabonda kamitihall back side we have a problem with drainage leaked
Waste water leaking in borewell
Drainage leaked inside ground

Mohammed Zakir on 22nd Apr 2020, 5:14am | Permalink

There may be dengue or malaria before corona, I request that some action to be taken on this am very upset with mosquitoes in Kishan Bagh, Bahadurpura constituency.

Addressing to concern authorities to take necessary action, with immediate effect.

Expecting a positive response.

varidelli venatrao .m.sc flat on 21st Apr 2020, 9:18am | Permalink

Myself a retired officer previously attached to c.m. , i reside in '''nandanavanam apartments , attapur flat no 404 from eghght years no person attached to rajendranagar .muncipality comes here to collect the garbage .please make arrangements to collect the garbage iam sendinf o commississioner g.h.m.c and mayor also sri bonthu rammohan plese take action

Kushal chand jain .22-2-524-/3 on 20th Apr 2020, 9:55pm | Permalink

Sir i am from noor Khan bazar in our area there is a bank state Bank of India dabeer pura branch .due to covid 19. Lot of people is coming to with draw the amount so I request you to sanatiz the area

331 - 345 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST