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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Anoop kumar on 9th May 2016, 4:10pm | Permalink
Dear sir,
The open drainage wall opp H. No 2-17 -5/6 , plot no 85,in Dharmapuri colony , uppal, Hyderabad is broken and adjuscent Road may give away . please repair drainage retention wall so that road is saved.
Md rahamathullah on 2nd May 2016, 1:33pm | Permalink
We resident of chilkalguda bring few lines for your kind consideration and necessary action please. Our house Nos : 11-4-742, 11-4-741,and 11-4-70 chilkalguda near bade masijd secunderabad. We are facing lot of problem from our oppsite house person who is keeping 7 goats on the road and putting grass and waste on the road, smell of urine and lot of masqutos repeatly we have approached him but invein. kindly take necessary action . we are giving same letter to Mayor and consellor of GHMC.
khasim on 30th Apr 2016, 9:13pm | Permalink
Balanagar to bowenpally down to railway trak raod very bad opp, bhel traffic slow
jagannadha rao on 25th Apr 2016, 3:02pm | Permalink
i am staying at saradanagr 5th street near minitankbund safilguda , underground drainage was not cleaning regularly so that inside my home drainage water over flowing and causing dirty so please take action plz
K.Avanthi, NRI., on 24th Apr 2016, 11:13am | Permalink
I had lodged complaint and got SMS informing me complaint no.2016-04-W239770. Registered and forwarded to mr.sudhamsh,cvo taxation weigh his contact mobile no.9701362754, regarding incorporation of owner's name in property tax related correspondence. When contacted this mobile - no phone is working with this number is heard.
Shilpa on 20th Apr 2016, 8:46am | Permalink
Near rezimental bazar secunderabad opp to saluja nursing home lane is completely filled with drainage water, drainage is over flowing.
Request anybody to take this issue further & resolve.
madhu kumar on 19th Apr 2016, 5:10pm | Permalink
Dear sir we are facing problem due leakage of drainage since 3 days. Add gowlipura near old kallu compound.pl kindly respond.add charminar
sriram on 18th Apr 2016, 2:12pm | Permalink
Dear sir,
We are resident of Secunderabad Street light not functioning past 1 month OPP Pochama temple satyapuri colony Machabolaram near Select talkies, secunderabad-10 Please take care of this issue as early as possible..
Thank you.
uma maheshwari on 16th Apr 2016, 10:37am | Permalink
Dear sir,
We are resident of north lallaguda facing street light problem since 1month.Please take care of this issue as early as possible..
Thank you.
V.krishna mohan on 7th Apr 2016, 7:03pm | Permalink
Ghmc Rcpuram area 4dogs found dead near bhel railway station beside bdl colony
Prasad on 4th Apr 2016, 12:24pm | Permalink
I don't understand, why GHMC have a feature to pay the online property tax. I have paid well in advance full tax for years 2015, 2016 through GHMC online. Still it is showing outstanding with ROI.
Which is not acceptable. I have raised a Grievance Number: 2016-04-W238971
too. Please look into this issue and provide resolution as soon as possible.

Intresting fact is, I got a message to my mobile with some contact number and person name, when I am trying to reach him - Mobile number is not in service :)
srinubabu on 4th Apr 2016, 6:29am | Permalink
My can no 617680876, I am not getting drinking water from last 3 Months.our neighbours put motors on drinking water illigally,Please take necessary action.
Thanks,

With Regards,
srinubabu phno 7331157568
Naveen Kumar S on 31st Mar 2016, 12:16pm | Permalink
FW: Circle : 14 -- Kukatpally -- Muncipal Tax : TPIN : 1140204142

Hi,

I have paid complete municipal tax on 28th feb 2014 and still it is not reflecting in my account. I have visited GHMC office for couple of times and submitted all my documents [Payment receipt, HDFC Account Statement] ..etc but still no luck.

Money is gone and no one responds on this and GHMC officials says that I have to pay my full amount again and they cannot do anything here as it is my mistake that I have paid onlie.

They want to punish me for this so that I will remember and will not do this from next time .. is this the way you respond to customers ?


I am attaching my documents [notice being served, Payment receipt, and Bank statement] for your reference. Please beg you to do the needful.

Regards,
Naveen S
Veera on 4th Apr 2016, 12:19pm | Permalink
I had similar problem, is it got resolved now or still you have to pay full amount
Sai Krishna on 26th Mar 2016, 5:11pm | Permalink
Sir,
Greetings!!!

Thank you for the quick and immediate action taken in lifting the garbage from the temple premises.
We request you to please put a banner for not putting the garbage in the same place,

Thank you.
Sravan kumar on 22nd Mar 2016, 11:49pm | Permalink
Dear sir,
Myself sravn(shapur nagar) I stay 7-96/1 shapur nagar near jeedimetla opp to nalla pochma temple,500055.
So problem we are facing is smell which is coming draingae and we are able to sustain the smell an no one is able come and clean the draingae.so pls take actiin.
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