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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Naseem Begum on 3rd Dec 2016, 9:27am | Permalink
I Am A Resident Of 19-2-136/1/4 Tadban Hereby The Whole Lane Facing The Problem Of Drainage Water Which Have Been Mixed Up In Borewell Water EveryOne Can't Use The Water And Facing Alot Of Problem Due To This I Request You To Please Take A Quick Action On It And Fix It As Soon As Possible.
B . Santosh kumar on 1st Dec 2016, 6:34pm | Permalink
I am a resident of kukatpally Balajinagar division..some near by factories emitting chemicals in the evenings..there is a severe breathing problem in this area..and many people also reporting the same..this issue facing is a recent one..so please check the problem..and help us
Kranthi on 29th Nov 2016, 11:29pm | Permalink
Hi ...frequently we are facing some newsence from students at midnight time at nethaji sports groud kphb 6th phase...please take necessary action ...as families and getting disturbed by their daily newsence...drink alcohol and breaking bottle at midnight , shouting loudly and creating inconvenievce to the families near by groud ....request u to please shedule the timings to the park ....Do the needful help
Radhika on 28th Nov 2016, 7:19pm | Permalink
The air near Kukatpally is becoming heavily polluted and unbreathable. Some factories nearby are emitting harmful gas and the air smells bad. Kindly check the situation before people start falling sick. We are facing this problem since 6months daily at evening
MOHD MOINUDDIN on 26th Nov 2016, 10:51am | Permalink
The digging has been done for the roadwork &the dibris is leftover without leveling.water & phone lines are damage due to which difficulties for the students.plz locate to this matter & resolve the issue at earlir.thanking you, Al-Siddique High School,Bahadurpura,Hyd
Goparaju Rajendra Prasad. on 22nd Nov 2016, 12:30pm | Permalink
ptin no;1071211362. single bed room, door no;
12-2-823/A/158/103. vacant for the last few
years. no bore water and municipal water.simply locked.property tax enhanced from Rs.840 toRs.4200 yearly 2 quarters.kindly do justice and reduce the tax as its original to Rs.840 per year.paid Rs. 49 on 23-4-2016 for year 2016-17 as per the concession of Hon!ble chief Minister
Syed Siraj on 21st Nov 2016, 11:31pm | Permalink
Sir our SR Nagar Main Road Opp: KK Hotel sir in dambar road damaged , due to that number of vechile daily skidding and accident are happening. Sir kindly fill with dambar in the gap at the earliest.
CH Deepak on 17th Nov 2016, 10:17pm | Permalink
Hello sir, this message in request that which is related to street light. I have already give a complaint but none of them have taking any action against to that.
There are couple of street lights which are in sequence are not functioning since from past more than 7 months and then these are opposite to mosque. The street was always covered with dark.
The location is at
17-1-181/M/15 darabjung colony, madannapet, saidabad, hyderabad, telangana, pin code - 500059. Landmark - near MCH ward number -17
Please do take an immediate solution for these complaint.

Thanks in advance.
Ch deepak.
Shiva on 14th Nov 2016, 4:39pm | Permalink
Hi I am Shiva from Telebhone Bhavan as there is tree beside our office which is tending into our premises its almost at breaking stage can you please allocate any one for taking an action on that. we don't have any other parking space for us to keep our cars. Hope an earlier response from your end @9396445535
venugopala chary cell 99491566 on 14th Nov 2016, 1:44pm | Permalink
Sir,
I am venugopala chary residing Pt.No.45-B H.No.1-10-1/45, Nagarjuna Nagar colony,Kushaigudaomes under KHAPRA Municipality..is requesting that since two days another layer of BT road being layed on our Road No.4 of our colony..which is almost near to the corner of eight houses lane..several times we submitted our representation to the concerned authorities for laying road on our small piece of lane,but no action is taken till date..i once reiterate to your ind authority to please look in to the matter and tae immediate action to lay the road at our small piece of lane at the earliest earlier they said it was laid long back but it is buried with sand and dump of mud etc,,it seems the road being layed now been layed thrice..but why our small piece of lane road be another time...? water is logging because of all debris dumped in this lane.I expect the favourable action rom your end sir
awaiting reply
thaning you sir
venugopala chary
cell 9949156614.
sudhakar on 12th Nov 2016, 11:03am | Permalink
Thanks for solving street complaint at bharath Nagar colony, ramanthapur, please one more pole street light not coming h.no.3-5/8 opposite this land mark st.john's high school board
sudhakar on 14th Nov 2016, 12:44pm | Permalink
Street light complaint of H.No:3-5/8, in bharath Nagar colony, ramanthapur,
St.John's high school board and opposite to given house no. Kindly solve as earily as possible
sudhakar on 16th Nov 2016, 10:20am | Permalink
Not solved as on today what happen I have written two times mail dtd 12th and 14th and now. Please solve immediately
venkata ramana yadav on 10th Nov 2016, 11:15am | Permalink
i v.venkata ramana yadav sanath nagar hno 277 srt last two months garbage boy not taking wastage reguarly we have been complain to mr,devender goud at s.r.nagar ghmc office but no seriousness the boy demanding Rs,300 per month, my mobile nos 9177525286
V .Suresh Goud # 7306288532 on 9th Nov 2016, 5:04pm | Permalink
Thanks GHMC
V . Suresh Goud Mob # 73062885 on 9th Nov 2016, 5:02pm | Permalink
Thank U Very Much For All GHMC Staff for Sloved Our Colony Street Light Problem ... GHMC Work is Good Once More Thanks .......
ASHLESH BLN 9441618565 on 9th Nov 2016, 4:04pm | Permalink
I am the resident of Musheerabad. It is unpleasant to lodge a complaint against water works department that for the past 15 days there is a drinking water pipe line breakdown and the water is flowing on the roads like gaga river. It was observed and anticipated a repair all these bygone days but, the water works department is very much reluctant to attend the problem. Hence, the authorities may intervene and solve the problem at the earliest
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