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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
P.G.Mahender on 3rd Nov 2015, 10:52am | Permalink
Sir, street lights behind jasmine hotel, Saleemnagar, Malakpet, Hyderabad is not burning since six months and complained to concerned but no action has taken so far
Subba Rao on 1st Nov 2015, 9:40am | Permalink
Sir,
Our drainage pit is full and drainage water is entering into the houses. pl do the needful.
Subba Rao, Ravindra Nath & Ram Lal, H.No.3-13-94/7, Madhura Nagar, Ramanthapur, Hyderabad-13. Contact No.9440258841, 9010213340
ashwin kumar on 30th Oct 2015, 9:30am | Permalink
the street light isn't functiong from several days and is causing lot of inconvinence so i request the concerned official to see to this matter as soon as possible.
address:
kakatiya nagar,roadno-4,ramachandrapuram,
medak.
K.abhishek on 29th Oct 2015, 8:35am | Permalink
respected sir
i am abhishek studying bsc 1styear,
i am living in serilingampally
in our line drainage likage is going on from 1week..
whole line is with bad breath and full of mosquitoes this may cause us diseases.
So sir please make out any solution for it.


your sincerely citizen
K.Abhishek
chandrashaker on 24th Oct 2015, 11:34am | Permalink
sir
ghmc serilingampalli
we r facing many problem with the auto rickshaws in our area , they r bloking the road, and making newsence to the people onthe road and the shop oners plz look into this complaint.
address: serilingampally , nallagandlla , aparna cyber commune , hyd. 500019.
thank u
p.v narayanan on 16th Oct 2015, 4:07pm | Permalink
vignanapuricolney sir i have one complaint9-10-15complaint recivedmassage same day complaint no 199414 registered and forward to p.sudheer sing si,ss/si/ha,9849907668.butnobodeycontact andproblam not solved.but today 3.30pmi have massage received your number 199414was solved shokd problem not rectified way problem solvedmesage sends
Satish on 10th Oct 2015, 6:36am | Permalink
The people who come in morning time to take away the (kachra) from houses. These people are asking to pay 40 per month then only we ill take away the kachra. I kept him asking why ru not taking. He says with an attitude pay the money then only ill take & he had not took the kachra & he went away. These thing recently they started that we have to pay for a month 40rupees. If any festivals could be there we would have give them 10 to 30 rupees. These problem solution have to be solved immediately. Not nly in our colony these problem might be having so many people. This case happen at miyapur, J.p.nagar, 2 phase.
Swastik on 10th Oct 2015, 6:01pm | Permalink
Hi Satish even I have experienced the same thing in Kondapur area, this people collecting garbage demand money from every flat in a building every month. If not paid they will not pick the garbage. I have raised a grievance with GHMC Customer Service Center but not sure if that will be of any help. This is something new for me as I have not seen this kind of behavior anywhere else outside Hyderabad.
swdcer on 9th Oct 2015, 8:40am | Permalink
viftgthyu
Syed ifteqar Mehdi on 30th Sep 2015, 5:07pm | Permalink
I had call 155304 no one is respond to my call i tried calling for 5 min my balance got deduct 15 rs for 5min. Its a worst service that i ever seeen it should be closed....
praveen on 25th Sep 2015, 7:23am | Permalink
water problem,
dear sir,
ghmc khapra near dammaiguda new indra nager colony boor water not com sir .one week im asking suplly man he man answer give under boor moter not working
DS RAMA KRISHNA on 24th Sep 2015, 8:11pm | Permalink
Sir, in bhaga lingampally street no.5 lights are failed since 6 months. It is caused to thefts. Kindly take action immediately.
praveenkumar.yarolla on 22nd Sep 2015, 9:06pm | Permalink
dear sir,
ghmc kapra my residence khapra dammaiguda
new indra nager colony i racquest boor water suplly man this colony man so water suplly not com i recquest kapra ghmc man maintenace boor
water suplly. please sir

thankfully,
praveen
praveen on 17th Sep 2015, 6:15pm | Permalink
Dear sir,
my resident of khapra ghmc near dummai guda boor water is not com this colny im already complent .but two day was com water
next day same problem water is not com
praveen on 2nd Sep 2015, 1:31pm | Permalink
GHMC im live in new indra nager near dammaiguda
boor water not com this colny one month
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