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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
451 - 465 OF 988 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Nageswara Rao on 2nd Nov 2017, 11:31am | Permalink
Mutation bribing cost in GHMC Khairatabad is 6000/- (Staff is directly asking, on line system is not working)

Employee directly asks for bribe, if not they are keep on postponing the work.

Is it mandatory to pay the BRIBE to complete mutation work in GHMC.
pradeep on 1st Nov 2017, 1:31pm | Permalink
we the resident of SRI LB GANESH RESIDENCY are facing problem with the uneducated people around. they are burning the left over plastic and other waste causing hazardous and toxic smoke to our environment and our houses are full of smoke due to which we are falling ill very frequently.we expect you to stop this environment pollution .
sri lb ganesh residency.near airlines tower, sindhi colony, p.g road , secunderabad.
V. Suresh Goud on 1st Nov 2017, 11:40am | Permalink
Dear Sir,

Sub : Non Glowing Street Lights

This is Inform you that
Newly Installed Street Lights is Not Glowing
In our Street Since September 2017 ,
Given Complaint also ,
Our Complaint # 2017-10-C373491
Kindly Do The Needful
It is Difficult to Move Around during the Night time Darkness with Dogs ,Cats , Rats , Monkeys, Snakes Etc ....
Lot of Open Place is their beside our Houses ....

Address - 1-2-212/4/H , Near - Mee Seva ,
Eshwaramma Basti , Domalguda , Hyderabad -500029
Name # V. Suresh Goud
Mobile # 07306288532 on 9th Nov 2017, 3:21pm | Permalink
Thank U for Ghmc Staff ,
Solved My Street Lights Problem ,
Once Again Thank U Very Much Who Supported .... on 9th Nov 2017, 3:14pm | Permalink
Thank You for GHMC STAFF ,
Which I Have Given Complaint of Street Lights
Complaint # 2017-10-C373491
Work Has Done
once Again Thank U for All Staff ....
Kaleem on 30th Oct 2017, 8:55pm | Permalink
Dear sir,

It is to inform you that newly replaced led street lights and park light are not working in nagarjuna nagar street no 14 lane no 2 Tarnaka.
Kindly do the needful
Sekhar Koka on 30th Oct 2017, 3:42pm | Permalink
Dear Sir,

Sub Street light not working.

This is to inform you that newly installed Street light is not working in our street. Kindly do the needful.It is becoming very very difficult to move around during the nights with thick darkness and snakes & stray dogs around.

Address: Plot No.61, Yaddamnagar Colony, near Daffodils School,Near Green fields, Secunderabad.
Cell No: 9642670888
Preethi das on 26th Oct 2017, 6:26pm | Permalink

Issue is Heavy water outage at ShilpaPark, kondapur through out the road strect from the start to end.

Called 155313 and they have accepted the complaint. Made several calls and must tell that shame on GHMC, when its a water outage , no matter what field they are in, they themselves could communicate to the concerned branch officers. Instead they were telling me to do, which was unexpected.

Please look into the issue and recover it ASAP so that water would not be wasted.

Ramesh Babu on 26th Oct 2017, 3:47pm | Permalink

The Chief Engineer,(ACP)

GHMCH, Hyderabad.

This is 5th time, we are rising this compliants. Our first compliant was raised on 8th July’14 and it was closed by Sri Tulasiram ., ACP on 26th July 2014 07:38 PM(2014-07-W094688/2014-08-W101696/
2015-03-W151303 /2017-04-W317023 ) by inserting the below Dispose Note:


Current Status: No action was taken till date on this issue.

Subject: Illegal extension of the boundary walls on public roads and 300 yards Government dead end land.

Illegal extension of ground floor flats happening in Ward#2 and Circle#9 at H.No-2-2-1105/A/5/1 and H.No-2-2-1105/A/5/2, New Indra Nagar, Tilak Nagar,HYDERABAD-500044.(Land Marks:- Near Sri vidhya Secondary school.

Currently ground Rooms are extending their rooms up to the boundary wall and then encroaching upon the road/parking space with verandahs /gardens/ Staircase. Also illegal car Parking, Staircase nd Water sumps are also being constructed. It’s the only road in that area.

Mr. G. Venu Gopal and Mr. Ganesh encroached upon and occupied the above plot of land and started Construction activity on the 26th January, 2014 we protested, In spite of our abjection they are carrying out construction. These people do not have valid documents, GHMC permission or any Document Claiming owner ship rights. Therefore in the interest of public welfare we request you to take immediate action against all those persons who are involved in this type of illegal activities. Further we wish to state they threatened the residents of dire consequence if we report their illegal activities to the Government.

We request for immediate action in the interest of public welfare.


Manoj 9848090530 on 25th Oct 2017, 10:42pm | Permalink
Dear Sir,

Sub Street light not working.

This is to inform you that newly installed Street light is not working in our street. Kindly do the needful.

Address 13- 4-36,
Vikas Nagar
Dilsukh agar
V . SURESHGOUD on 24th Oct 2017, 3:04pm | Permalink

Sub : Non Glowing of Street Lights

Respected Sir ,
We are Facing A lot of Problem with 2 Non Glowing Street Lights Please Solve the Problem has Soon as Possible , Complaint has Registered
Address 1-2-212/4/H , Eshwaramma Basti , Near - Mee Seva , Domalguda , Hyderabad - 500029 .....

From ,
Mobile # 7306288532
email #
Venugopal k on 22nd Oct 2017, 12:19pm | Permalink
Drinking water pipleline leaking opp to, Mallikarjunangar, Malakajgiri. Waster is wasted .
Sirisha on 21st Oct 2017, 11:42am | Permalink

Hat's off to Ghmc. I really appreciate the quick response and very good service provided to us.I am the resident of macha bollarum, Secunderabad.we are facing problem with pigs in our colony since 3 years.As soon as we complained regarding this with in couple of days people have come from Ghmc and resolved the issue.We really thankful for the appropriate service.
VVSN Murthy on 21st Oct 2017, 11:42am | Permalink
Manhole is leaking and overflowing continuously since one week from 07.10.2017 before our Site office, Aparna Serene Park, emanating bad smell creating lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Mr. Adeline Ann Michael on 20th Oct 2017, 4:41pm | Permalink
Unauthorised costruction even after Status-Quo order from 1st Jr. Civil Judge, City Civil Court, Sec'bad. vide I.A.438/2002 in O.S.569/2002 DT,03-05-2002. of H.No.12-5-188/2/D, Vijayapuri, South Lallaguda, Sec'bad, belonging to Maxwell Trevor.
Mrs. Adeline Ann Michael on 20th Oct 2017, 4:27pm | Permalink
Unauthorised costruction even after Status-Quo order from 1st Jr. Civil Judge, City Civil Court, Sec'bad. vide I.A.438/2002 in O.S.569/2002 DT,03-05-2002.
A Saikumar on 18th Oct 2017, 7:26pm | Permalink
Over all good GHMC wish you happy divali i am resident of 11-2-457/1 small complaint against the street light since last TEN days daily morning & evening in my lane one street light not working as i reqested one Mr Srinivas Reddy it seems he ic incharge of yhis area till 17-10-17 he promised to rectify finally to day festival being Sr citizen i personaly wrnt to office at NAMALAGUNDU communoty hall where your office I met Mr Srinivas Reddy as today is Festival to put nee blub he has assurrd yo do unfortunatly today also not attended we request you sir kindly look nto my complaint and replace bulb by 19/10/17 as the children wii celbetate festival in lights Thank you sir
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