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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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mask on 9th Apr 2013, 3:04am | Permalink
community hall income is swallowed by welfare association of banda maisamma nagar near indira park hyd from last 20 years nearly min of Rs.10,000 - 30,000 monthly income is beeing generated & swallowed by committe members i hope GHMC must undertake community hall booking maintanance
mehjabeen on 1st Apr 2013, 8:51am | Permalink
res/sir my home is located at mellapally my neighbour is open a window in my permises at that timae iam not home now they used valger language when i tell him to close yhe window so pleaz help me sir
khan on 17th Mar 2013, 1:58pm | Permalink
my house is upperpally area the road was excavated two years from now for instaling pipeline but it has not been reconsgtructed which is of great inconvenience to the residents several complains was made in this regard but THE GHMC is least bothered. this the hight of negligence.
khan on 17th Mar 2013, 1:53pm | Permalink
the verse and the most currupted department, in hyd,
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