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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
241 - 255 OF 949 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Dr.K.Jayalakshmi on 20th May 2018, 7:40pm | Permalink
Sir,Congrats for Excellence award.
Unfortunately we have to bring to your notice that a 33kv pole is situated in the middle of a twenty feet road in Happy homes colony ,placed opposite to plot 154 & Plot 151,with vehicles passing more frequently, a request is put up to grant permission from Deputy Commissioner Rajendranagar circle or Charminar to shift the pole by Divisional engineer Shivarampally and aligning with other poles,kindly act immediately, repeated requests to tsspdcl states that GHMC need to confer permission, a visit by staff may give more the needful.
Naveen.G on 20th May 2018, 9:23am | Permalink
This is to inform u that , we are very afraid of dogs in prasanth nagar, vanasthalipuram,hyderabad-500070.My kids not able to come out of house as already it bitten my kid once. Its so horrible for us. Kindly do needful. We are begging to take an action
Vijaya Prasad on 19th May 2018, 1:51pm | Permalink
Sir, iam a resident of nagole 2-1-231,rd no 1 venkataramana colony . We are facing a drainage overflow problem since 2 months due to blockages in the main drain . As our house is a bit low level to the newly laid concrete road the drainage is flooding our premises . I request you to please look into the matter. Thankyou
Satyanarayana on 19th May 2018, 8:18am | Permalink
H No. 31 & 34, Shank Colony, A. S. Rao Nagar

Garbage collection is not being done regularly. During the 7 days onwards his not comming for collecting the garbage. I am given telephonic completent yesterday day before yesterday.
I request you to look in to the matter and resolve at the earliest.

Thanking you
sashikumar on 16th May 2018, 2:56pm | Permalink
Respected sir,
In my House No 16-2-147/55/f ,Drainage is blocked ,out side the gate manhole is blocked ,inside the house drainage is overflowing from a week and small childrens are there we are suffering,so please kindly solve the problem soon.

manjula on 16th May 2018, 2:25pm | Permalink
in champapet balaji nagar garbage people r very irregular n they collect the amount of 80 rupees ontime. if we pay late one day also shouts loudly. behaviour also not good
Mukund on 15th May 2018, 12:26pm | Permalink
I visited ghmc offics at Sardar Mahal in office time for one emergency document for our society but no employee was on duty in working hours
Prathyusha on 14th May 2018, 10:11pm | Permalink
Lot of dust.. Person collecting garbage won't come atleast weekly once.. but he always comes on time to collect money. Even though we did repeated requests he behaves in same way.. need to respond immediately (9490302997)
Chandra mouli cell no 94918761 on 14th May 2018, 4:24pm | Permalink
Sir i am living in madhura enclave , near select talkies, Machabolaram, Alwal, in Secunderabad. My complaint is that the Street light pole no 133/2184 and 133/2188 have not blowing since one month. because connecting wire remove from the place and another one is having loose connect. This area, snakes and other kind of harmful living thing are passing here and there and dangerous to the human-beings and childrens also. I request concern authority to take this matter seriously and do the needful.
2. Above mentioned this two street lights are blowing by the hanging naked electric wire. this complaint already given in writhing in the year 2016 and 2017 but no action taken on this. Please inter vain in to this matter and take the needful action.
Ali on 14th May 2018, 9:56am | Permalink
Talk about Swach bharat and telangana , Garbage is stinking in my house from 4 days , Garbage picker dosent come regular and when asked says this is the way it is , Already raised complaint with ghmc but the ticket was closed without resolution. STOP FOOLING PEOPLE SAYING SWACH WHEN YOU CANNOT EVEN MANAGE HOUSEHOLD GARBAGE #GHMC # SWACH BHARAT
janani on 13th May 2018, 4:03pm | Permalink
sir, we are facing drainage leakage lost three days .we had already given complaint . But there is no response. please take immediate action.
fathe nagar, pipeline road, near moosi bridge.
Kishan kanhaiya on 13th May 2018, 8:10am | Permalink
Hi sir ..
In chandrain gutta the drange is fully blockd near chandrain gutta police station can u please send the drange clinar the people r suffering lot of problems sir please I hope u well understand sir.
Thankyou sir
Kishan kanhaiya
Jschakravarthy on 12th May 2018, 9:53am | Permalink
Lot of waste and garbage outside my house no lifters arrange some persons jschakravarthy plot no C3 road no.6ramakrishnapuram Dilsukhnagar
Gayathri Nalla on 12th May 2018, 7:58am | Permalink
Good morning sir,
We are the residents of Sri Vyshnavi Arcade, 1-10/3, Mythri nagar colony, Madinaguda, Miyapur. Since 2 days we are facing drainage issues as the drainage pipeline is blocked by one of the neighbours behind our apartment using rice bags and big sized rocks demanding we route the drainage pipeline to the man hole which is in front of our apartment.
Our neighbours who are in the front lane do not allow us to connect to the man hole in front of the apartment due to which the flats in the first floor are totally flodded with drainage water and duct leakage.
Despite of complaining thrice to the municipality there is no response.
I request your good office to initiate immediate action and rescue us from this problem.
Hoping you will do the need full at the earliest.
Thank you sir.
D V S Seshagiri on 12th May 2018, 7:00am | Permalink
H. No. 30-55/31/2, Moghul colny, Old Safilguda.

Garbage collection is not being done regularly. During the month of April garbage was collected for FOUR times hardly and during this month, garbage was collected for TWICE so far.
I request you to look in to the matter and resolve at the earliest.
Thanking you in anticipation
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