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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Rahul on 25th Mar 2019, 8:03am | Permalink
We reside at Motinagar Snehapuri colony, we have an open plot behind our house which has been turned into a garbage place by the people who are residing in the surrounding houses of the plot. The mousquito issue and health issues have been incresing a lot due to this.it would be a great help if u could take an action over this. Thanks
pavan kumar on 23rd Mar 2019, 12:13pm | Permalink
we reside at lingampally narayana reddy colony and our colony comes under ghmc the great ....
BUt their is no person to help us to resolve our drainage problem,its completely blocked and water is flowing like fountain...



Is their any person to help us in ghmc...


contact person pavan kumar 9700348978
Gaurav jain on 23rd Mar 2019, 10:31am | Permalink
Hello sir / GHMC,
I am a resident of prakash nagar, House no. 24/3rt, facing a problem of light during night as the street light isnt working since 3 days.
Kindly resolve the issue at earliest.
Regards,
Gaurav.
Vinay on 20th Mar 2019, 8:48pm | Permalink
Hii sir this is padma colony nallakunta strit light problem sir near by 1-8-700/31 from few days plz repear the strite light ... 9652571268 ../8523005524
Ravi on 20th Mar 2019, 7:44pm | Permalink
Plse take action against the footpaths business at kapra ecil illegale put a tent and selling collars
Because of it daily new sense heavy traffic jams
Plese take action on it
Mallikarjuna Rao Nallari...833 on 20th Mar 2019, 2:00pm | Permalink
Dear sir...I am resigning in flat no: 407, 4th floor, Vaishali Apartment DK Road Ameerpet. In our apartment, flat no 103, 1st floor ,totally being altered by knocking out interior wall & flooring with electric/pneumatic drills causing scare and vibration to all residents... your personal inspection and authority is immediately to save our apartment from damage and save fellow residents.... Vaishali Apartment DK Road Ameerpet, Hyderabad
VVS LAKSHMI on 19th Mar 2019, 7:13am | Permalink
Not cleaning the roads even once in 15 days. Garbage vehicle including garbage kept in front of our house. If asked ti remove talking all trash and not lifting garbage from our house. What is the mechanism to to keep garbage vehicle and garbages 4-5 lumps? The garbage lifter name is Mr. ramesh.
J.Gopal on 18th Mar 2019, 5:05pm | Permalink
I reside in Avanti Nagar colony in Basheer bagh ,Hyd.
I would like to complain against illegal parking of vehicles in front of Talwalkar's Gym near skylark apartments on the Basheer bagh Main road. It is obstructing the main road and occupying the Footpath, which is illegal. I being a senior citizen cannot use the footpath. pl. look into my complaint and do the needful.
syed on 18th Mar 2019, 3:01pm | Permalink
I wrongly paid the property tax bill using netbanking. I want to canel it. how to do it.
Sankar on 16th Mar 2019, 7:35am | Permalink
This is Sankar from marthandanagar, new Hafeezpet.money demanding of waste collection members was out of control, they directly cames into houses and barrows money
Varun on 15th Mar 2019, 10:15pm | Permalink
Street light not working.
Dabeerpura
Komatwadi
Opp Avinash tiffin centre
Pole no - 1616095020/037
Please repair it as soon as possible
T.PRAVEEN SINGH on 15th Mar 2019, 12:53pm | Permalink
I T.Praveen Singh bearing PTIN 1060338218, submitted file for mutation on18-1-2019,till date there is no up date hoping a kind cooperation
Thanks
T.Praveen singh cell.no.9948044142,
Mir ali asghar khan on 13th Mar 2019, 10:55pm | Permalink
I m un happy with ghmc services coz it has been 5 to 6 days the garbag is not pick from my building or my area ...we have small children at our home they ar effected with that plz help me to log a complain for this i stays in noor khan bazaar opp central bank ....
Bhanu priya on 12th Mar 2019, 8:19pm | Permalink
In ambica Nagar, Uppuguda, old city, from last few weeks we getting drinking water mix with drinage water. Due to this in our street our all suffering from health problems. Please solve this problem
Lokesh on 12th Mar 2019, 8:27am | Permalink
Hi Team

After I raised the below complaint om7th March, I noticed for 2 days smoke van is sent to our area but they stopped coming after 2 days and the problem is now doubled. Please take proper action for a permanent solution.

GHMC Team
We are suffering with heavy mosquito storm daily in our area Tulasi nagar behind petrol bunk road Pragathi Nagar Road kphb
Kindly address the issues with immediate effect to help us from this worst situation. People are not even getting 2 hours of sleep due to the situation. It would be really appreciated if someone can help us in this bad situation. Root cause of these mosquitoes might be due to the Pragathi nagar lake but it’s to be investigated and handled as soon as possible to save our lives.

Regards
Lokesh
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