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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Venkatesh on 6th Dec 2018, 12:22pm | Permalink
Dt: 06/12/2018

To

The Chief Engineer,
HMWS&S Board
Hyderabad,
Telangana State.

Dear Sir,

Sub: = Open drainage complaint.

***
I am the Resident of H. No. 15-21-83, Sri Vathsa Residency, Balajinagar, Kukatpally, Hyderabad -500 072.
I would like to inform you that open drainage water coming from other areas sometimes blocking near to our Flat, causing bad smell and mosquitoes are increasing which leads to viral fever, Malaria, Dengue, etc. Also we are unable to move in the street.

So kindly cover the open drainage

I sincerely request to take the matter as urgent and please finished it on war foot.

Thanking you,
Yours Faithfully,
N. Venkatesham.
Mob: 09246558172
Yasmeen Khatoon. on 29th Nov 2018, 1:29pm | Permalink
Nobody collecting garbage from my house. Number 26-4-79/7/18. Suleman Nagar. Chintalment Ragander Nagar.
Kumaran on 28th Nov 2018, 10:58pm | Permalink
Kindly guide on the following complaints
01. Loud noise (bands) being played until midnight
02. blocking of roads for personal function
03. illegal parking on sides and corners of the roads hindering traffic
03. encroaching roads as much as 3-4 feet, in the name of beautification of roads
04. constructing ramps from house to the roads thereby encroaching 3-4 feet leaving little space for traffic movement
KRISHNA on 28th Nov 2018, 8:51pm | Permalink
RTC X ROADS TO ASHOK NAGAR MAIN ROAD OPPOSITE TO SHIVA WINES ONE TIFFIN CENTER PERSON PASSES DRINAGE TO MAIN ROAD THROUGH PIPE LINE THATS WHY THE ROAD IS DIRTY WITH WATER PLEASE VERIFY AND SOLVE THE PROBLEM
NA Kumar on 28th Nov 2018, 2:53pm | Permalink
I am from Allwyn colony phase -1, kukatpally, hyd-500072, In our colony we lot of people are doing road encroachments and doing constructions. compliant was given to muncipal authoritys and local body of colony, but no action was taken. still illegal constructions are carried on. this has been routine now by saying that neighbours have constructed. few people have objected couple of times but, due to bad authorities the action is zero.
Dalai venkatsivakumar1996@gmai on 27th Nov 2018, 7:31pm | Permalink
Sir at RTC CROSS ROAD near pista house shop people going to opendefication a lot please make some thing there hope a positive implementation thanking you sir.....
Imran on 25th Nov 2018, 11:16am | Permalink
Garbage van is not cmg to my area from last 20 days they are taking 250 rs monthly. But no use every time this is going to happen they collect the money and they left for few days.

8-213 allwyn colony. Miyapur 500049
Yasmeen Khatoon. on 25th Nov 2018, 8:06am | Permalink
Till date the garbage van is not coming to my home. No body collecting garbage. Please make arrangements. Hno. 4-26-79/7/18. Ragander Nagar chintalment.
Dr S.Vignana Chary & Shiri on 24th Nov 2018, 10:29am | Permalink
Sir,
It is to bring into your notice that in BSMaktha I front of JM Apartment a lot of garbage is being thrown by shop keepers And Home Center Mall which is emitting fowl smell causing illnesses in the locality.Hence I request you to look into the matter and take necessary action, Thankyou
BhargaviGazula on 22nd Nov 2018, 12:57pm | Permalink
.
My complaiin no 191118221760
Dt 19.11.2018 .i have received a message stated your request regarding sewerage overflows on the road but there is nothing is happened again i make a call to dept they said 24 to 48 hrs problem will be solved till today i.e 22.11.2018 no response and problem existing after 96 hours also nothing was happened. dont know what to be done.
My humble request you to take such action.

Please sir do something as early as possible

Plotno-22,Sai Priya Colony,Near Kapra Mandal Revenue Office.Kapra.Hyderabad.Pincode-500062.Mobile:9908089827.
Sanju patel on 22nd Nov 2018, 8:18am | Permalink
Sir,
I have a complaint regarding water wash near road side beaide kirana shop,the oiled water is coming inside kirana shop,bytelling him he is not listening and tell that what ever u can do u do..i wont remove washing...and the oil water is pored by him on walking pedisteriants...
Address:3-6-40/73/1/2,nagalaxmi nagar,mallapur,hyderabad.
Land mark near manikchand road,51bus stop.
Farroq on 21st Nov 2018, 9:31pm | Permalink
Sir in beside of our house there is a karkhan of furniture they work at late night and the noise is coming we say them many times they didn't stop that things sir please take an action on this
Sir it's my address house no:8-14-33/a shastripuram mailardevipally
Mohammed naseer on 21st Nov 2018, 11:09am | Permalink
H.no 3-5-874/12/b
Old mla quatres,
Baggi khana,
Himayatnagar
Hyderabad 500029.

Drainage pipe leaking into the home and all stagnant in home...
There is a very severe problem in my home.Sir I request u to take the action as soon as possible.
Vasanthi on 20th Nov 2018, 8:10pm | Permalink
There are lot of monkeys in our locality..i.e Gandhinagar street no 7, New bakaram. They are creating nuisance everyday.Please kindly take action.
Sayeed on 19th Nov 2018, 12:35pm | Permalink
Hi,
In my area garbage collection is not regular. Though we are paying 100 per Month to your employees.. My address is 16-1-23 Farah colony, saidabad. Request your kind attention on this issue please...
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